Hyatt Centric Key West Resort and Spa
What We Love
- Check-in includes a glass of champagne and a stroll by turtle ponds, rare orchids and the residence of a blue macaw named Odie
- Breakfast on your balcony (don’t miss the Cajun omelet)
- Spacious, comfy and modern rooms are ideal for recovering from a night on Duval Street
What To Know
- Check-in time is 4 p.m., and checkout time is 11 a.m.
- The award-winning Jala Spa offers two treatment suites; it's recommended to book appointments in advance
- A $25 resort fee per night will be collected that the Jetsetter checkout; it includes self-parking, bottled water, towels, the business center, local calls and WiFi
- Eco friendly
- Free WiFi
- Parking On Site
- Room Service
This graceful five-story resort taps into Old Key West with its eccentric pet collection, twisting vines and coastal decor, but really it’s a modern affair. The pearly-white vanilla-scented lobby features minimalist white chairs and eye-catching wildlife photographs, along with columns festooned in iridescent miniature tiles.
Bed and Bath
The 118 guestrooms are large, beach-inspired and unpretentious, with sleek white tile, cylindrical white lamps and tan wicker furnishings (in the room and on the balcony). Comfort comes first in the plush pillowtop beds, while modern amenities include an iHome docking station and an flat-screen TV. The highlight of the generous and well-stocked bathroom is a shower chamber lined in tiny shimmering tiles, but guests will also appreciate the rainfall shower option and KenetMD products.
The swanky Shor restaurant serves fresh-off-the-boat seafood and American cuisine in a chic oceanfront setting, with local items ranging from conch fritters to Jackman Ranch wagyu strip steak. On the other side of the pool, the Blue Mojito Bar and Grill features innovative cocktails, a 4 to 6 p.m. happy hour and tasty bar fare (the mahi mahi tacos are light and flavorful). The bar closes at 10 p.m., but the pool and hot tub are open until midnight. Wellness-minded folks can squeeze in a workout at the fitness center or book a relaxing spa treatment.
In the Area
Ask a Key West resident, otherwise known as a conch, and you’ll learn that the best way to explore the island is on a bicycle (with a cup holder). Wheel up to Hemingway’s old haunts Sloppy Joe’s and Captain Tony’s Saloon, and the popular dive Green Parrot Bar before cruising into Fort Zachary Taylor State Park, where you can swim in the pristine surf with some spectacular marine life. For a dinner on the town, try former bordello Blue Heaven or delicious tapas joint Santiago’s Bodega, then head out for a night on Duval Street.
How to Get There
This hotel is nicely kept up, lobby areas and room are great. The pool is 3'9" not very exciting. The adjacent beach is narrow and rocky and a bit dangerous and unkept. We ate breakfast at the hotel several times and again-great room and views; but food while presented well had no flavor, one of our family members was served a rotten egg, food is of a lower quality than expected. Staff is friendly, but can't make up for limited offerings and amenities at this hotel. Does not meet expectations for a Hyatt.
Given the high prices, we weren't very impressed with this place. Room was tired with several nicks in the paint that could have easily been fixed. The bathtub was a little scary with all kinds of black mold and caulk around the rim. Bedding is only changed every three days. My daughter and husband were very disappointed to find that the pool is only 3 feet 9 inches deep, which basically makes it unusable for swimming. The beach is very tiny and has a sign that says "no swimming." There is a hefty resort charge of $35 a night, plus $25 valet parking fee. I'm really fed up with the new "resort fee" as a device to pad the revenue of hotels. Here, it was supposed to cover beach chairs, free coffee in the morning, and water. The beach chairs are a nonevent since the hotel basically doesn't have a beach. We had to ask for a waters at the front desk each time. We were told the concierge has free suntan lotion, but I never saw this being made available. The free coffee only included caffeinated, so every time I wanted coffee I had to go the restaurant and ask for a cup of decaf. The staff was very nice about it, but I was annoyed that decaf wasn't included in the main coffee service. There is a very nice lobby type outside area to hang out in and read the papers and get coffee (if you drink caffeinated).
The hotel also provides large sized bottles of toiletries used by other guests instead of individual sizes. There was no cake of soap at our sink when we arrived, so we had to ask for soap at the front desk. No one replenished our bar of soap during the three days we were there. The window air conditioners seem primitive and can get very noisy. All of this is more evocative of a budget motel than a supposed luxury property.
We prepaid for three days of breakfast at the hotel ($18 per person per day)l, which we did because we wanted to relax and enjoy ourselves without worrying about what we ordered. It's not a bad deal since we didn't get charged for tip or tax, just the flat $18. Given the a la carte prices this was a good deal. But the service was very uneven. Each day we had a different server with different issues. One day I told the server we were in a hurry to get somewhere and got a look. Apparently, the chef at this restaurant simply cannot be rushed. It took a long time every day to get our food even though the restaurant was fairly empty. The food was not great. Waffle tasted like those waffles you make yourself in a budget hotel, and one day my daughter had a rotten egg in her eggs Benedict. My family was annoyed that we had prepaid since they really didn't like eating at the hotel for breakfast. A pity since the dining room is very lovely and eating outside gives you a very nice view. And it's convenient. Who wants to have to get up and search for a breakfast place when you can enjoy it right downstairs in such a pretty place?
We are big Hyatt customers but will not stay here again. The Buccaneer next door looked like it had better pool and beach facilities, although I don't know what their rooms are like. Southernmost also looked like a good option.
Nice to have been offered a room upgrade. The view was Awesome but I didn’t need to “pay” for an additional balcony (which was flooded after a nights rain) or did I need a sitting area. That’s just me. TV remote was hard to work from the bed as the room was on an angle. But I loved the View. And my stay. Would stay again.
Key West is full of lodging options. Some prefer guest houses with the rustic charm of Old Town. Some like the larger hotels in New Town.
I however, like the luxury of a modern hotel, in the heart of the action on North Duval.
Hyatt gives me all this and more. Their rooms have breathtaking views of sunset, the grounds of the resort are spotless and an inviting retreat from the action of town.
Water sports and fine dining are on premises and you are steps away from any other activity you desire.
The Island is Yours.
This was an excellent experience that started with a fun check-in that included two glasses of champagne at check-in. Our room was very large and comfortable overlooking the pool with a balcony and water views. The Hyatt staff had also left us an endearing in-room gift (thank you, Carolyn Butler and Audrey Lepley).
This entire Hyatt staff went above and beyond to provide a perfect stay.
The location is also about as good as it can get - a quick walk (2 blocks) downtown for lunch and an even shorter walk to the waterfront restaurant/bars for happy hour and dinner.
We will definitely return.
Thank you Hyatt.