Hyatt Centric Key West Resort and Spa
What We Love
- Check-in includes a glass of champagne and a stroll by turtle ponds, rare orchids and the residence of a blue macaw named Odie
- Breakfast on your balcony (don’t miss the Cajun omelet)
- Spacious, comfy and modern rooms are ideal for recovering from a night on Duval Street
What To Know
- Check-in time is 4 p.m., and checkout time is 11 a.m.
- The award-winning Jala Spa offers two treatment suites; it's recommended to book appointments in advance
- A $25 resort fee per night will be collected that the Jetsetter checkout; it includes self-parking, bottled water, towels, the business center, local calls and WiFi
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
This graceful five-story resort taps into Old Key West with its eccentric pet collection, twisting vines and coastal decor, but really it’s a modern affair. The pearly-white vanilla-scented lobby features minimalist white chairs and eye-catching wildlife photographs, along with columns festooned in iridescent miniature tiles.
Bed and Bath
The 118 guestrooms are large, beach-inspired and unpretentious, with sleek white tile, cylindrical white lamps and tan wicker furnishings (in the room and on the balcony). Comfort comes first in the plush pillowtop beds, while modern amenities include an iHome docking station and an flat-screen TV. The highlight of the generous and well-stocked bathroom is a shower chamber lined in tiny shimmering tiles, but guests will also appreciate the rainfall shower option and KenetMD products.
The swanky Shor restaurant serves fresh-off-the-boat seafood and American cuisine in a chic oceanfront setting, with local items ranging from conch fritters to Jackman Ranch wagyu strip steak. On the other side of the pool, the Blue Mojito Bar and Grill features innovative cocktails, a 4 to 6 p.m. happy hour and tasty bar fare (the mahi mahi tacos are light and flavorful). The bar closes at 10 p.m., but the pool and hot tub are open until midnight. Wellness-minded folks can squeeze in a workout at the fitness center or book a relaxing spa treatment.
In the Area
Ask a Key West resident, otherwise known as a conch, and you’ll learn that the best way to explore the island is on a bicycle (with a cup holder). Wheel up to Hemingway’s old haunts Sloppy Joe’s and Captain Tony’s Saloon, and the popular dive Green Parrot Bar before cruising into Fort Zachary Taylor State Park, where you can swim in the pristine surf with some spectacular marine life. For a dinner on the town, try former bordello Blue Heaven or delicious tapas joint Santiago’s Bodega, then head out for a night on Duval Street.
How to Get There
This was a great property but needs a big refresh. I have been there before and this time it looked tired and in need of a redo. Looks like no one is running the ship - things just were not tidy like they used to be. Pool area was messy and dirty. It needs a good cleaning, paint and some new/updates in the pool area, restaurant and sleeping rooms.
No longer an upper scale place to stay in the Keys.
If all this does not bother you - it's in a great location - can't beat the location.
If you'd rather eat at Sloppy Joes instead of AB Lobster, Café Marquesa or Latitudes - you'd still like this place. If you prefer Latitudes or Cafe Marquesa - I'd look for another resort.
We are so glad we choose to spend part of our vacation at the beautiful Hyatt Centric Key West. Ideal location down the block from Duval so you could walk there easily but also relax in a peaceful, gorgeous setting. Nice pool and two restaurants/bars with gorgeous water views. We have an elderly dog and can only travel where we can bring him along and this place was the perfect spot! We had a spacious king room with partial water views which was lovely. And their amazing staff, especially Audrey, had flower petals on the bed, champagne and a welcome bag for our pup that was so adorable! Literally everyone we encountered who worked there had a smile on their face and made us and our old boy feel so special. What an amazing time. We will definitely return and highly recommend for anyone looking for personalized, caring service and a beautiful property.
This hotel is very centrally located to Duval, the clubs and restaurants. It is in very good condition. However, one photo is very misleading as they advertise the Simonton Beach access. In fact access it is blocked by the resort and you must go out of the resort and walk out of you way to access it. Given the limited beach access on Key West I found that a selling point in my decision to book the property. Overall we enjoyed the resort. Access to many activities were at the property or very close. We had a great experience at the Hyatt Centric and Key West in general.
My original plans were to stay 3 nights. As soon as we arrived and started settling in, my daughter used the room bathroom and the door was stuck and she could not get out. She started panicking. I was able to pry the sliding door open from the ouitside but it required yanking on the door with two hands by the center to get it opened. My wife tested and could also not open the door once it was shut. We called front desk and a maintenence worker was unable to fix the door. The front desk called nsaid sorry and offered breakfast for two (there are 4 of us in the room, that seemed cheap and what I wanted was a room where everything was functional since I am paying over 500 dollars a night). We decided to eat at the onsite restaurant. The food was terrible. My fish was not properly cooked. I brought this up to the staff and a manager was came and inspected the fish and agreed that the fish was raw in the center. My wife's steak also tasted old. I requested the food be taken away and requested the bill. I was not charged for the entrees that were removed but the experience was terrible. Later in the evening, my daughter threw up twice and was up all night with stomach issues. I ended up having to cancel the remainder of my trip and come home. To say this was a disappointment is an understatement. I have been a Hyatt member for many years and have stayed at this same hotel before so I was very supervised to see such degraded service. I typically pay a premium to avoid these very type of issues. My daughter is still sick and we will be taking her to the doctor tomorrow to see if this is food poisoning. I also intend to report this to the health department.
Could not have a better location. Close to absolutely everything. Clean hotel, large comfortable rooms. Staff is great, helpful and always smiling. Loved the various areas to relax, near the pool, the water, decks. You can take a dip in the sea using a private access. Food was good. Will definitely come back.