Casa Marina, A Waldorf Astoria Resort
What We Love
- Sea views from your private balcony Aromatherapy, facials, or massages at Spa Al Mare
- Conch chowder and other local fare served on the shore at Sun-Sun, the on-site restaurant
What To Know
- Rooms near the pool can get loud
- 4PM check-in is on the late side
- Valet parking costs $25 overnight
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Casa Marina opened on New Year’s Eve 1920 and although the 311-room Waldorf Astoria property has been fully renovated, the party hasn’t stopped since—there’s a 1,200 square foot beach (and the opportunity to jet ski, sail, or kayak) and two pools for day time hijinks, with Sun-Sun, an oceanfront restaurant, serving the catch of the day and other local specialties at night. Along with sunning and sailing, spa-ing is an option too, with everything from aromatherapy to reflexology on offer. And did we mention the 6,500-square foot, 18-hole golf course on site?
In the Area
Nothing is very far away from anything else on the four-mile island of Key West (which is only 90 miles from Cuba). On one side, the resort is bordered by the sea, which means boat trips, clear bottom kayaks, paddleboarding and parasailing. On the other is Key West’s Old Town, with all its attractions, including the nightlife and restaurants of Duval Street (which is a mile from the resort), and local landmarks such as The Ernest Hemingway Home and Museum and the Key West Butterfly and Nature Conservatory. And if visitors ever run out of things to do on the island (a virtual impossibility), then the Dry Tortugas National Park is 70 miles away by boat or seaplane.
How to Get There
I’ve stayed in just about every hotel in key west. The beach and activity area is without a doubt one of, if not the best on the island. And you pay for it with a $45 resort fee. The rooms are extremely outdated and not worth what they’re charging to stay here. Showers are small, poor lighting, drained slow so you’re standing in soapy water. The lock for the patio door was nearly broken and there was mold on the ceiling. It’s a terribly disappointing room considering the Waldorf/Hilton name.
Far from all the activities on key West. I.e. davol st and Mallory square. Adult swimming pool was pretty filthy. The beach was awful. The stench was disgusting. Our shower was filthy.
Staff was helpful and courteous.
Read lots of negative reviews about this hotel prior to our holiday so was a little concerned but I was proved wrong.
The hotel is set directly on a private beach which is picture perfect lots of beautiful palm trees.
Our room was big, 2 separate rooms plus a bathroom.
We wasn’t expecting a balcony & although the view on the balcony wasn’t amazing it was still nice to sit on with a drink.
Ate breakfast in the hotel several times this was not too expensive the fresh food was excellent.
We enjoyed watching the big lizards stroll the hotel gardens.
We only had one evening meal here & that was very good especially as the sun was going down.
The car park pricing was expensive though but I would still recommend this wonderful hotel as a great place to stay.
Up front, we stayed on points and it was our first stay at a Waldorf. My husband and I stayed for 4 nights for his birthday and had a wonderful experience. Having two pools, adult and family, was really the main reason we stayed at this one vs. the Reach next door. We had a wonderful continental breakfast each morning, it was included as we're gold members. It was simple but nice. Our room was in the main building, I think that's the older part, and it was nice, super functional, and had a lot of wonderful windows letting in a lot of light, but we were not in key west to stay in the room. The grounds were well kept, and the pool area was nice, we always found 2 chairs for us to use, and the attendants were happy to move an umbrella for you if needed.
My only complaint is the timing of the housekeeping. They seemed to come at 5pm every day, which was right as we were coming in for the day to clean up for dinner. I requested an earlier time twice and it didn't seem to make a difference. Twice we had to wait outside of our room while housekeeping finished.
Location was great, as we did not want a car, we could walk everywhere and enjoy the sights and sounds of key west. It was an easy $10 uber back to the hotel from the far side of Duval if you don't feel like walking back at the end of the night.
My wife and I were in Key West for 3 nights for a surprise birthday party. As a HH Diamond member I have stayed in properties all over. As far as Key West hotels go this one is top notch.
This was our first time at this property. As a Florida history buff the hotel has a lot to offer. The design, accents and little nuances of an older hotel ooze history. For me that was great!
The front desk staff was great. Check in was a breeze. Since there were 3 wedding parties in that weekend no upgrades were available but that was not a problem as we didn't plan on spending much time in the room anyway on this trip. We were given a room in the main building which was convenient. The room itself was spacious and well appointed.
Now for "that one thing" and the reason I can't give a 5-star rating. Breakfast service. At check-in we were told where to go for our complimentary breakfast. The next morning we went down, were seated after a minimal wait and shown where the continental breakfast station was. At no point after this did anyone come over to pour water, pour coffee or take a drink order. In fact we ate out entire breakfast with servers passing us by numerous times. There were water glasses and coffee cups sat on the table so we were astonished no one came over. At the Waldorf??? As we were getting up to leave a server asked if anyone had come over to us. When we told her no she said she would go get someone. I told her thank you but it was too late and walked out.
Such a pity that this one oversight on their part stuck in my head for the entire trip and now as I type this. It truly is "that one thing" that stays with you.
Bottom line: Lovely hotel with mostly great staff. We would go back. One suggestion I have would be to have a shuttle that runs to Duval. The walk isn't difficult but a shuttle would be a nice touch.