86%
Members Recommend
4.0
Very Good 306 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Family-friendly activities, such as the country’s only resort-based Dolphin Connection Program
  • Adults-only tranquility pool with private cabanas
  • Sweeping views of the Atlantic Ocean from most guestroom balconies
  • Duck Key offers some of the world’s best sport fishing
  • With the Hook & Cook program, the resort will prepare your own catch blackened, grilled or fried

What To Know

  • Set on a tiny two-mile isle, the property is easily accessible by car but removed from other Keys destinations
  • The resort welcomes kids, tweens and teens, with specific programming for children ages 5 through 17
  • The resort is the largest in the Keys
  • The lagoon is surrounded by an impressively large area of sand, but otherwise there’s no beach

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Hawks Cay Resort in Duck Key, you’ll be on the waterfront and close to Dolphin Research Center. This 4-star resort is within the vicinity of Curry Hammock State Park and Long Key State Park.

Make yourself at home in one of the 292 air-conditioned rooms featuring LCD televisions. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and you can also request cribs/infant beds.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Grab a bite to eat at one of the resort’s 6 restaurants and 2 coffee shops/cafés, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at one of the 4 bars/lounges or 3 poolside bars. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Duck Key? This resort has facilities measuring 20000 square feet (1858 square meters), including conference space. Free self parking is available onsite.

How to Get There

Hawks Cay Resort
61 Hawks Cay Blvd
Duck Key, FL 33050 United States

Reviews

4.0 Very Good 306 Reviews
Impressed
Reviewed 17 hours ago

On arrival this resort looks simply amazing and for us it was.

We rented 2 bed town house in harbor village. Everything was very new clean and fresh and we loved it. Had a plunge pool in the garden which was fab.

As we had already been travelling around Florida for the previous 10 days including theme parks in Orlando this was meant to be the restful part of the holiday and it truly was.

Staff on reception were great so friendly and helpful.

So the only negatives i would say is this resort seems unsure what it wants to be. It clearly is popular with young families but then also tries to appeal to couples with adult only sections but in the main facilities it seemed to be missing things to make it an all round resort. Lack of proper food shopping was an issue as i felt the choice of restaurants limited and expensive so a trip to Marathon was needed to buy groceries. I have 2 older teens who struggled to find things to do when we wanted to chill out in the villa. If more was going on in the evening then people would stay on the resort and spend money there rather than going out.

Having said that it suited us just fine for the 5 days we were impressed and would return but maybe on our own rather than bringing the teens.

We thoroughly enjoyed our whole holiday in Florida and Hawks Cay was a superb end to an awesome trip.

Not worth the price
Reviewed 1 day ago

Our family was excited to visit the resort after a long winter. We were very disappointed. This is far from a 4 or 5 star resort. The pools are overcrowded with kids throwing balls constantly you can’t enjoy pool. My kids are 11 and 13 and did not want to be around screaming kids all day and there was no getting around it on our lanai. We tried the lagoon but you can’t swim in there as paddle boards and kayaks are all over the place. Very disappointed that they do not have beach access. Such a huge disappointment!
The menus are awful as the coral grill which has the best menu closes at 5! I went there at 4:40 to order and was told the grill was closed. Call the front desk to speak to a manager and no one called me back.
The staff is awful and rude. Not helpful with anything! Bartenders acted like it was a chore to take your order and kids sitting at the Tiki Bar was unacceptable! The 21+ bar closed early except for the Saturday we were there. 7 nights was a bit too long! By day 5 we were ready to leave!
Restaurants and groceries are a drive. I agree with one review - next time Cheeca Lodge.
We paid extra for the lanai and not worth the money with kids screaming - in the picture s it seems peaceful but so not the case.
When paying over $6k just for the room this was by far a rip off!

Room for improvement
Reviewed 1 day ago

We spent 4 nights at Hawks Cay and more than likely won’t come back or recommend this place to anyone I know until they
make changes.

The Staff at this resort have never been trained in hospitality.
They were for the most part rude and dismissive. No sign of great tourism or hospitality service which was shocking for the price and daily resort fee.The vast majority of employees were not polite. This was extremely unacceptable.
Just Saying Good morning goes a long way! 

Our check in process was extremely
Slow and disorganized. The gal that helped us also missed out on hospitality training. It seemed like she was doing me a favor. It’s not what we are used to on vacation at all. 



The Sunset Villa we were in was comfortable for us. The beds were comfy and the location was nice. The kids had a sandbox outside our villas where the got to play and enjoy the outdoors.
However, the trams were all broken. Therefore, transportation with children to the main lobby pool, Laguna, pool etc was done by 1 just one golf cart that could seat 7 guests. Every time I got on it an employee rode in the front with the driver hitching a ride while a guest got left behind. This place is not setup with family and comfort in mind.
Why wouldn’t they invest in golf carts and rent them for the stay. They could easily make more money like other resorts we’ve stayed at or have a larger tram.
Just think families with tired kids.

Pros:
Thanks Madison at the main pool bar/tables. She was the one and only person that actually provided GOOD service during our entire stay! She clearly understands she is Dealing with people on vacation and people want to see smiles and receive good service. Thank you ☺️ Madison! 

Hawks Cay promises and sounds like a great resort but doesn’t deliver. I think the missing ingredients are hospitality and management, which was clearly not found on this property. This place has so much potential it’s a shame that it’s not properly managed.

Teacher
Reviewed 3 days ago

We had a great time! Awesome service provided by Ava in the restaurants! She was very helpful in providing service and suggestions! Food and ammenties were what we were looking for. We will definitely be back soon.

Bit of a disappointment
Reviewed 5 days ago

Looked forward to the vacation but the place is just not ready for prime time. The views are spectacular. And it has such a great location for visiting Key West from here too.

The townhome we stayed in had a great view, but the furniture wasn't comfortable, everything squeaked (doors, beds etc).

The Dolphin experience was mediocre as they spent more time focused on positioning us for photos they wanted to seek rather than the experience.

The pool service was non existent and slow when we did go find someone.

The green key fab bracelets we a great idea but poorly executed in that they weren't reliable and they weren't used in aby other place as a way to efficiently charge back to the room.

There was no concierge and since none the staff repeatedly remind you that they aren't from there, it was difficult to get any assistance planning off site trips.

The buffet breakfast in the Marketplace had a lot of food and for the most part it was good, but the eggs Benedict was overcooked and the yogurt was warm.

They have a lot of great tennis courts but just haven't committed to the sport. The staff didn't even come out of their office when we arrived at the building and it was stark with a half filled basket of mixed age group balls and not ball machines.

The spa treatments were mediocre. Missing key elements you'd expect for the prices.

The Gym was ok, but didn't have any TV connections on the equipment so we couldn't watch the Masters while exercising.

The pools are small for the number of people using them and there is no place to do laps. It's nice that they have an adult pool but for parents that bring kids, you won't be enjoying the pool. Even the seating is very very limited.

The property isn't that big but the pathways are not designed as a guest would expect.

Overall, the property has potential but needs leadership to look at the experience as a guest before I'd recommend it.