What We Love
- Rate includes full Moroccan breakfast, welcome patisseries, mint tea and fresh bottled water (one per person, per night)
- The beauty is in the details, from the intricate zellige tilework to the property's history, which has included such wealthy owners as the Fassi family
- The spa’s traditional hammam — the perfect antidote to navigating the medina’s labyrinth of streets
What To Know
- A tourist tax of $5 per person, per night will be collected by the hotel at checkout
- The short walk to the medina’s key monuments can be confusing and difficult to navigate
- Children are welcome, but the property is ideal for couples
- Free WiFi
- Room Service
Riad-style romance. A meticulous three-and-a-half-year renovation enhanced the century-old palace with calligraphy, copperwork and embroidery stitched by local artisans. Moroccan wooden furniture, handwoven rugs and colorful ceramics are found throughout the communal areas and ornate staircases. In the center of the property is a citrus- and jasmine-scented courtyard garden, where little more than birdsong and the fountain’s gentle tinkling disturb the silence.
Bed and Bath
Several of the 14 spacious rooms and suites are split-level, and all share ornate tilework and lofty, carved-wood beam ceilings. Original artwork and beds with crisp, hand-embroidered linens sit harmoniously alongside such high-tech gadgets as Bose sound systems, flat-screen TVs and preloaded iPods. The state-of-the-art bathrooms have large tubs or tiled rain showers and are stocked with natural aromatic bath products.
Enjoy a lavish breakfast of homemade breads, yogurt, fresh juice, fruit salad and pancakes beneath the courtyard’s canopy of orange blossoms. The exquisitely tiled Art Deco restaurant serves Mediterranean-influenced lunch and, for dinner, such three-course dishes as the flavorsome beef, pea and artichoke tagine. For an aperitif, opt for a cocktail while overlooking the medina from the rooftop terrace. Post souk-shopping, head to the spa to be scrubbed, soaped and massaged into a state of total relaxation in the steamy heat of the hammam.
How to Get There
We were in Marrakech for three days and stayed at this beautiful riad. It is a beautiful property - the decor was fabulous and the hotel was very, very clean. The cuisine at the restaurants was the best we ate in Morocco and the staff was so warm, friendly, helpful and polite. The Hamman was awesome!!!
Staff members were slow at responding to requests. While I can't say they necessarily were "rude" in your face, but it seems like unless you tip them, they will not fulfill any request you put in. Before I was going to write a negative review, I browsed through other negative reviews for this hotel, it seems like the hotel management team has some attitude issues. For everyone who gave them 1or 2 stars, the management team responds with something like "well, most of our reviews are good" or "we aren't perfect, you ask for too much." Just because most people haven't experienced bad things at our hotel, doesn't mean they don't exist. If you know fully well you are not perfect, should't you seek to rectify based on guests' complaints? Instead of responding unkindly, please examine your own problems.
My friend and I stayed for 3-night stay because it was recommended by Mr and Mrs Smith as well as the New York Times. Unfortunately, we were greatly disappointed.
My profession is an architect so many of my comments will be addressing the hotel's design flaws. I've organized our list of complaints as below.
Loud Room Noise
- Our room was situated toward the courtyard w/ windows opening toward the courtyard. The courtyard also host dinner as well as the receptionist. As you can imagine, there would be people in and out, talking and chatting throughout the day and night. The glass windows only have one layer of glass. As a reference, in USA, we typically use two layers of glass w/ an insulation in between for exterior windows. The room windows at this hotel did absolutely nothing in soundproofing. We heard people check-in and check-out at 5am in the mornings. I could hear every single word from the guests chatting on the sofa below our room. In addition, the walls & door have no soundproofing. I heard staff talking outside of stairway, guests walking up and down the stairs. I barely slept during my 3 night stay.
Claustrophobic Room Size
- We booked the Classic Double Room. We might be unlucky and were assigned the attic rooms upstairs. The head of door frames were against the ceiling. My professional estimate of the floor to ceiling height would be approx. 6'8" (approx. 2 meters), which is extremely low for a habitable space. The dark wooden ceiling beams does not help. I felt extremely claustrophobic. For reference again, in USA, the min. floor to ceiling height is 7'6" (approx. 2.3 meters).
Musty Room Smell
- The room always have this musty smell, which I believe is due to lack of ventilation. The bathrooms have no ventilation installed, and the room only have supply air but no return air vents. I suppose the windows should help. However when we open the windows, the noise from the courtyard would be unbearable. Everyday is a struggle to pick between a smelly room or a noisy room.
Unprofessional Room Service
- There is no "Do Not Disturb" sign. We slept in one morning, and the cleaning lady unlocked our door without knocking first.
- The doorman for some reason is not always by the door. Two out of three times when we arrived to the hotel late at night, we had to knock on the door and waited for 4-5 minutes before someone opened the door for us. I'm impatient and I don't like to wait. I expect 5 star services from a 5 star hotel.
- I asked for a guide to take me to the Tannery. One thing I did not like is taking me to a store that tried to charge me 70 Euros for a pair of slippers. I laughed and ended up paying 15 Euros. When I said I'd like to go back to the hotel, he kept taking me to different stores. I would imagine a hotel guide is someone you could trust that would lead you to fair stores? Perhaps I am wrong.
- We asked for a driver to take us to Chefchaouen. The driver is not bad, except that he made us take mandatory 15 min breaks at his schedule in our 3 hour drive so he could smoke and eat his breakfast/coffee. Again, I do not enjoy paying 300 Euros to wait.
My friend has already wrote a critical review, and instead of improving upon our comments for future guests, the host wrote a belligerent response, basically calling my friend a liar. Feel free to read her review for additional complaints we had.
The hotel fails to address the real issues with regards to their property responsibly and professionally. Read for yourself how this hotel responds to negative reviews on TripAdvisor - with angry, childish personal insults and denials pretty much every single time. This is not how a mature business should be run. I expect that my criticism of Palais Amani, like all the other critical reviews here, will be met with same blistering unprofessional response from the hotel.
Perfect location in the middle of Medina with a breathtaking view from the roof top terrace. You can sip your coffee in the garden surrounded by orange trees and just spend a lazy there at Palais, since they also have a wonderful restaurant. Breakfast was excuisite! Beautiful and comfortable place!
Stayed there for a week. The riad is very well situated, close to the The Mosque (old University) with its library etc., i.e. inside the magical medina. The staff is very nice and the breakfast iwas excellent. Other meals of good quality and tasty. Our room was beautiful - the only complaint is because of the Nespresso - we only had 4 capsules for the whole week and had to pay 40 dirhams for each capsule after that - found that to be unnecessary for such a classy place.