What We Love
- A top location, between the medina and the French ville nouvelle
- Swing between Paris and Morocco in the two swanky restaurants, Relais de Paris and Amaraz
- The rooftop bar gets extrafabulous on weekends, when DJs play
- The spa menu draws from Asian, African and European traditions
- The health club features a hammam and an infinity pool
What To Know
- Glassed-in cubed showers exposed to the rest of the room up the sexy factor
- Free WiFi
- The hotel allows pets
- Children are welcome, but their presence is restricted in certain areas, including the spa
- Valet parking is free
- Free WiFi
- Parking On Site
Spearheading the Fez renaissance is this 50-room stunner, designed by Christophe Pillet in a style that pays homage to both contemporary minimalism and Morocco-fantasy opulence. Eschewing the riotous color and texture of many riads, this player is all about muted palettes and simple glassed-in cube bathrooms (with curtains for privacy), which play on traditional Moroccan motifs such as metal lanterns and hand-crafted tilework. The five-treatment-room Givenchy spa features the intricate mashrabiya latticework common to this region, which throws beautiful filtered natural light into the already dreamy spaces. Dine on either French brasserie favorites in the Relais de Paris restaurant or opt for the full Moroccan experience at Amaraz, before heading up for a nightcap on the roof. If afternoon tea is more your speed, a white marble bar called Arcades beneath vaulted arches is the spot to while away a languid afternoon.
In the Area
Because navigating an ancient, labrinythine city like Fez can be overwhelming, leave the details to a top-notch tour company, like Artisans of Leisure, which can craft an itinerary that shows off the city’s best, most authentic side. If you’d rather explore on your own, make a beeline for the medina, a UNESCO treasure in business since the 9th century, when Fez was founded. Here you’ll find the beating heart of the city’s life, with market stalls, narrow alleyways and plenty of historic monuments — getting lost is part of the fun. It might sound like an odd afternoon outing, but the Chouara Tannery is not to be missed; this 11th-century leather center is accessed by one of the many leather shops on Derb Chaouwara, and you can get a bird’s-eye view of the huge vats filled with bright dyes being churned by hand.
How to Get There
When booking this hotel, I had confidence in the SLH (small luxury hotel chain) standard of which we’ve been very happy with in the past, and was impressed by the gorgeous photos on the hotel website and instagram .... turns out, it was all smoke and mirrors. If you squint, the hotel is passable, but open your eyes, note the details and prepare to be stunned by the lack of cleanliness, maintenance and service at this so called 5 star hotel. So bad, we almost considered checking in at a different hotel, and would’ve had we not been leaving a day later.
From beginning to end it was a disappointment:
-driver was 25 minutes late picking us up at the airport despite two follow up calls to the concierge (we were met with no apology and an unfriendly driver)
-check in was rushed, may as well have been at the supermarket
-the welcome drink they said would come to our room never arrived
-dinner in the lounge was slow and food was weak at best
-shuttle into town is grossly overpriced and there aren’t any taxis around, so you’re pigeon holed
-dinner in the dining room was subpar
-buffet breakfast was seriously lacking- pastries stale, food picked over and not refreshed, servers inattentive
*The most shocking part, customer service aside, is how the hotel is crumbling into disrepair (staining, dirty grout, broken window panes, toilet paper holder gouged into drywall, light fixtures dangerously low, peeling paint, chipped walls) despite being only a few years old. Perhaps, since my husband and I work in the design-build industry, we notice these things more than the average guest, but if you scroll through the photos you will understand the state of disrepair... don’t be fooled by the marble tubs, chic pool and Aqua di Parma product you see on the website- a total illusion of what kind of stay you are in for.
We travelled often, and frequently abroad; we are used to differing quality standards from country to country ranging from Cambodia to Croatia, to Kenya, however unfortunately Hotel Sahrai is in a category of its own.
tanks to Ms Awa DIAKHATE , the general manager. the hotel is really beautiful.
the breakfast and the brunch were superb
and the rooms perfect.
The view of the medina it’s faboulose and the location fantastic to stay some days
Fez Town is back to the middel ages at Some point. Especially in de medina where you see the craziest things.
In this middel age City, Sahrai is a sanctuary for peace and luxury. We first booked a junior suite but at arrival we saw Some pictures of the Sahrai Suite and we upgraded to this one upon arrival.
Arriving in Fez was a little culture shock but arriving at Hotel Sahrai felt like Coming Home. Check in went a bit “forced” but we did get a Great tea.
The Sahrai suite was AMAZING, big private balcony, Great bathroom with Aqua Di Parma Amenities and the best bed ever.
The pool has a Great view over Fez, the luxury at Sahrai is in Great contrast to the old City and medina.
We had a few treatments at the Givenchy Spa and they were SO GOOD!
As said the check in and guest relations were a bit “forced” upon arrival but then the second day at the pool a guy with a BIG smile came our way. This guy was “Junior” one of the best conciërges we ever met!
We stayed in the Savoy in London, Plaza Athenee in Paris and many other Great hotels but this guy went all the way for us!
Nothing was Too much and he did everything in his power to make our stay better than ever!
It was our first trip to Morocco and we were overwhelmed by the culture. Sahrai is truly a hidden Gem in Fez.
Had high expectations but this was a really mediocre stay. First, the positives:
- Great spa treatment and reasonably priced
- Shuttle to the medina was easy to arrange and drivers were friendly
- Hotel set up a great tour guide for a half day medina tour
- Dinner in the restaurant was expensive for Morocco but good
But the hotel fell short in a number of places. Not even close to five star.
- Junior suite was not at all as pictured on the website and extremely disappointing - was small for a regular hotel room. When we confronted the front desk that the room and pictures don't match, they responded "we know."
- Front desk staff was really poorly trained and ill-equipped for simple tasks. Twice I asked the front desk staff if they had change and both times they had none. Checking out was a mess with multiple people waiting and only one person working.
- Entire property needs maintenance and attention to detail. Rooftop bar is a mess with warped and missing floorboards. Our room tub had mold and we had ants crawling on the bathroom countertop. Simple things like soap, a do not disturb sign and breakfast room service menu were missing. Bath Towels looked like a dog had been chewing on them. Completely unacceptable.
Would recommend staying in the Medina. This is a well-designed property but the staff are mostly poorly trained and the facilities need upkeep. Would not return or recommend.
➖ Coming from Four Season from Marakesh to the Sahrai hotel in Fes , it was disappointing because the photos we saw for this hotel are far away from reality. I had to stay in bed due to a cold and all the day above my head a Compresser and hammers was working I don’t know what constructions they were doing. The same noises was heard the first night also till 23:30 .
When I complaint to the reception they said “they did not know” about the noise and in the same moment a worker passed and when they asked him he said yes they do some repairs !! A sorry they said it seems was fine for them.
The Nespresso machine had only 2 capsules and the next day they did not replaced them and we had to ask for them and when we asked capsules with milk or creme they said they don’t have.
In bathroom as per the photo the mould on the edges are obvious.
The mirror was off from its original position and was fixed on a small box as per photo. Definitely does not deserve the 5th star.
➕ Nothing except the soup and the burger I had in their Resturant one night and the people there were very polite.