Cascade Wellness & Lifestyle Resort
What We Love
- Top Algarve location: Unrestricted sea views and within walking distance of the historic town of Lagos
- Superlative sports facilities, including tennis courts, soccer pitches, a golf academy and more
- The Adega Wine Cellar, which offers twice-monthly wine tastings with tapas
What To Know
- Best suited to health-conscious adults and spa seekers but there's a seasonal kids club
- Despite the cliff-top location, there's a pathway that leads down to Canavial beach
- The spa features an outdoor pool, a Jacuzzi, a sauna and a sun deck and offers luxe treatments
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
The approach to the Cascade Wellness & Lifestyle Resort is misleadingly urban — because once you climb the steep steps and enter through the beautifully designed portico, the view is of miles of open sea. On a cliff above the Atlantic Ocean, this sport-and-spa-focused resort is just a few minutes from the historic town of Lagos and the golden beaches and natural parks of the still pristine western Algarve. The lobby and public areas are a mix of Portuguese marble, mosaics and carved wood, and they pay homage to the world explorations of Prince Henry the Navigator, who came from the area.
Bed and Bath
The 86 guestrooms and 55 apartments are divided into continents: Africa, Asia, South America and Europe, and the design varies, from African-style zebra-pattern furnishings to the Chinese symbol of happiness woven into the carpet. The sizes and views differentiate the rooms here, but all have L’Occitane toiletries in the bathrooms, plasma TVs and superb bed linens. The pillows and bedding are made in Switzerland especially for the hotel.
The Senses restaurant takes the “discovery” theme further with a mix of cuisines; even the warm breads come with a choice of exotic butters, including lemongrass, Portuguese olive oil, and coconut and curry. The alfresco café Moods (open June to October) offers lighter bites. But it’s the state-of-the-art spa and the expert-run sporting facilities that really make the place stand out. There are four hard-surface tennis courts and a putting green for sporty types. Post-workout, relax in the 1,200-square-feet Tainai Spa, which offers luxe treatments, a heated outdoor pool, a Jacuzzi, a sauna and innovative workout facilities.
In the Area
Seek out one of the local beachside fish restaurants for a really typical Algarvean lunch. Boia in Salema is a laid-back spot with paper tablecloths that serves fish straight from the sea. Conquered by the Arabs in the 8th century and an important naval center in the 15th century under Henry the Navigator, historic Lagos has lots to explore. See the wonderful rock formations on Ponte da Piedade, the promontory under the Cascade Resort, with their grottoes and translucent sea. The Algarve’s prettiest beach is Dona Ana, a short drive away. Pack a picnic and stretch out for a full day of relaxation.
How to Get There
Fantastic company @ AXN Wellness Company. Arranged Coastering with the family.... kids ranging from 8 to 16. Wonderful experience and the guys looked after us really well. Would highly recommend both the activity and the company for a family adventure. Joe (8 years old) “Best day of the holiday... it was brilliant”.
I'm often motivated to post a bad experience so, it's nice to be equally motivated to post a fantastic holiday experience.
My family of four have just returned from a weeks stay which was not long enough. We were attracted to the hotel by its football camp (we have two young boys) and they were thrilled to meet other youngsters and meet the La Liga team Seville who were training at the hotel during our stay. We stayed in one of the apartments which, I highly recommend and which was close to the 'beach pool' and bar and was great for our boys. We also made use of the main pool and my wife enjoyed the Spa. There was no pressure on sun bed availability nor any restrictions on use of towels. The restaurants, food and service were all excellent - the staff in particular were very friendly and accommodating. The hotel cliff top location was lovely and the cliff top trail to the lighthouse was a nice reason to drag yourself off a sun lounger. The hotel is on the outskirts of Lagos but there is a regular free of charge hotel mini bus to the centre of town and nearest beach (a taxi fare is only 5 euros).
We thoroughly enjoyed our stay and were totally relaxed by the experience. I would recommend this hotel and my wife and I agreed that we would definitely return (we don't say that of many places).
I am writing this review currently while I am at the hotel. Where to start?!! We stayed here last year and to be honest it was decidedly average, (I should at this point clear up that I am NOT a serial complainer or someone that takes pride in being unhappy about experiences) however I AM someone that when paying a lot of money to stay in a “five star family resort” expects a certain level of service and experience for the money.
We decided to come back again this year despite it being average last year as we thought “maybe it was a one off” and the hotel was in a good location - this was our first mistake.
On arrival, we were told that they have “all new management - so we’re confident we would not have a poor experience like last year “
When checking in they said they lost all the historical data from last year so had no record of us ...
we checked in then were handed these towel cards that we had to be responsible for for the entire two weeks and if we lost one would cost us €50 each! We had to use these cards to collect our towels in the morning and then had to return our towels to get our cards back !! Sorry is this a five star resort or a two star all inclusive !!
from their it all started to unravel quickly - next morning at breakfast, we arrived at 9.40 when breakfast finishes at 10.30 (so plenty of time) , there was literally no food left at 9.45, no fresh (or very little) being brought out after that point, I stood in line for a pancake for my kids for 40 minutes as one chef toiled to keep up with the queue , by the time we Reached the front breakfast was closed and I had to skip my breakfast - as I stood in the queue I watched as other people were told things were coming but never arrived. One woman had put sausage bacon and beans on her plate (10.10am) and when asked if anymore scrambled egg was coming was told “no - and to stand in the queue I was in if she wanted eggs” clearly a pointless exercise as everything would be cold by the time she got it.
I asked to speak to a manager, and was told there was no manager on duty which blew my mind considering how busy it was and how many were complaining !
After asking for the hotel to pay for our lunch which they conceded, the experience was just as bad... only 3 tables in the restaurant at lunch time with 2 waiters, but still waited 20 mins to be acknowledged- by which point I gave up and went and asked to be seen and if I can have menues... tried to order plain pasta with nothing else but a sprinkling of cheese of top and told “we couldn’t have that as it wasn’t on the menu !!! “ that blew my mind, then when I pushed the point that it was “just a sprinkle of cheese on top of plain pasta” the waiter proceeded to give me a story of “ if he did it now, at x price but wasn’t here tomorrow so the price may change etc etc etc” it blew my mind that in a five star resort the service was SO SO poor it was unbelievable...
Tried to order a beer to my room, and was told there was substantial delivery charge which almost doubled the price of the beer, they have run out of adapters for the rooms, and we have arrived at the quiet time!! The list goes on and on ...
we are now at the pool and my children have just been told that they cannot have any pool toys of any kind, as it’s to be a “quiet place “ (despite me arguing there is an adult only pool on the other side of the hotel) ... so if your kids like to just generally “not be bored all day” avoid this place” - avoid at all costs.
When asked why -the response was “it’s the rules” however when asking the pool attendant , he said because someone complained last year.
This hotel is a joke of rules, procedures and how much they can squeeze out of the guest at minimal cost to themselves.
Utterly gutted we have spent they money and will never be back - what a shame as the location is good, but the new management clearly are not only no Better than the old but arguably worse.