The Ritz-Carlton, Tysons Corner
What We Love
- Bistro-style breakfast and sommelier-selected reds and whites at Entyse Wine Bar and Lounge
- The restoring Vitamin C facial and seaweed mask at the day spa
- Club-level lounge with free food/beverage demonstrations and a dedicated concierge
What To Know
- WiFi costs extra
- Valet and self parking are available for a fee
- Parking On Site
- Room Service
Indulgent suburban VA digs outside DC with a spa and top-notch eats
Located in the shopping mecca of Tysons Corner outside Washington, D.C., this hotel offers big city style with suburban comforts. That means an indulgent day spa with an indoor pool, steam rooms and saunas; a jewel box pastry shop with airy macarons and rich cupcakes; a wine bar with 40 by-the-glass vintages. The 398 rooms have a residential elegance with high thread-count sheets, plush terry robes and stately dark wood furniture. And with Tysons Galleria shopping just next door, nearby D.C. shouldn’t take up all of your “going out” time.
In the Area
Outside the bustle of Washington, D.C., in northern Virginia, Tysons Corner is anchored by its massive upscale shopping malls. Work out your credit card at the more than 100 shops of the Tysons Galleria. Join the power brokers supping on steaks and single malts at The Palm. Then indulge in a little nature time on the rugged, bluff-top trails of Scott’s Run Nature Preserve. Or dip into the local history with a visit to the 1771 Claude Moore Colonial Farm.
How to Get There
I've stayed at this property many times. Each and every time has been exception, except for this past stay from last weekend. My partner had booked one evening and I later booked the following two evenings. He had called the hotel to have the reservations combined, so our stay would be seamless and we wouldn't have the need to change rooms in the middle of our stay. The gentleman he had spoken with was very helpful and looked forward in welcoming us back.
Check-in was the beginning of several issues during our stay. The process was a bit disjointed and awkward. At no time we were greeted by name, acknowledgement of our Platinum and Gold statuses, a welcome back as we've stayed here on several occasions over several years, or access to the Club that first evening. We were given the option of upgrading for an extra $200 for the first evening, but we hardly felt it was worth the upcharge for just two presentations due to the time we had checked in. (Our reservation had Club access the following evenings of our stay.) Later, we had to ask for our room keys, as the young lady seem to have forgotten to give them to us. Yes, a minor issue to some, but it's these little acknowledgements and touches that make the Ritz a Ritz.
Once checked into our room, we found the room very comfortable as usual. Love the in-room Nespresso coffee maker. Thank you to house keeping for keeping the coffee pods replenished throughout the day and our stay. The first evening, we headed out for dinner at the attached Galleria mall. When we returned, I was hoping to find the room turned down, but to no avail. I figured we had returned too soon, but by 9, turn down should've been done.
The spa area was very relaxing. There were several other guests who were in the spa and relaxation room during our stay, but it was still very relaxing. After spending hours shopping the nearby malls, the steam rooms and sauna are a great way to relax into the evening, as long as there are only adults around. It was a bit awkward one afternoon, having dad with his two daughters of 6 and 8, sharing the men's locker room shower and steam room areas while screaming and laughing about.
On our final day at the hotel, I spoke directly with the concierge in person, as both front desk individuals were assisting other guests checking out. I had requested a late check-out and she was able to offer an hour extension until noon. At 11 in the morning and only half of the elevators working, it took a good deal of time to get back to our room. When we tried using our keys, it appeared as if our keys had timed out. After twenty minutes and two phone calls down to the front desk, from the house phone near the elevators, we finally received our replacement keys. Guess what? The new replacement keys did not work either. Come to find out, the battery had died and not even the bell man or house keeping could access our room. The attending bell man immediately phoned down to maintenance, offered us some waters from house keeping, and was able to get someone to let us into our room. After this frustrating ordeal, we had less than 30 minutes to pack our belongings and check out. Not the way or frame of mine, I wanted to leave.
On a more positive note, Shima, Carla, Karla and Wassim in the Club lounge were exceptional. I always look forward in seeing them while I'm in house. To walk into the Club and be greeted with a warm hug and smile, it's like going to a friend's home.
The second day of our stay, we received a warm welcome from Ms. Gut with a bottle of champagne, a buche de Noel dessert and a hand written personalized note. Thank you so much!
I Stayed here back in September of 2016, the experience wa amazing!!! the room, the foo, the staff, the service, the cleanliness is fantastic! I loved it pretty much and hopping to stay again in any of their hotel!
My wife and I visited this lovely hotel over the Thanksgiving Holiday. We were graciously greeted by the doorman and escorted to the check in counter which was fast and efficient.
Our room was large with a king bed, writing desk, sofa and nice bathroom.
What’s to like:
1. The service in this hotel is out of this world good. Whether you need ice, directions, an extension cord, meal recommendations or whatever, they provided quick service and good advice.
2. The valet service is fast and efficient. We would call right before leaving our room and all 6 times the car was waiting.
3. The hotel is attached to the mall. Nice to go shopping or get a bite to eat in the cold weather we encountered.
What’s not to like:
1. It took an hour to get our luggage and that included delivering the wrong bags twice. Totally unacceptable.
2. It takes 2 elevator rides to get to your room. Not a huge deal just a bit of an inconvenience.
The service makes this hotel special. We’ll be back.
I spent Three nights here for meetings.
What the hotel does well:
Room Service. The menu is impressive. It has the usual but also a lot of interesting and delicious middle eastern dishes. It was so good that 2 of the three nights I ate in the hotel.
Staff. The staff is very friendly and uber-professional. They have can-do attitude you would expect.
Location. It’s easy to walk to the mall across the sky bridge, and the hotel is half between both D.C. area airports.
Where the hotel could do better:
Cleanliness: the photos below show the hotel is showing wear. These were pictures from my bathroom when I checked in. I also found a bug in berries.
Personalized/unique or experience. I am Ritz-Carlton Platinum elite member and my membership was never acknowledged. I had to call down the front desk to see if my number was even on file because there was no mention of it at check in. At check out, it was difficult to find someone to help me get a cab to the airport after waiting several minutes, I found a valet who helped me. The hotel does not offer on-property photography services or other unique on property activities like the Ritz properties in Florida do.
Decor: the hotel decor feels dated. It could be a room anywhere in the world and has no local character. Did not inspire me or my work with I visited.
Front desk was amazing. Quick, concise and easy to check in. Room was large, bed was comfortable and decor was beautiful. Everything was clean. Bathroom was large, surfaces clean and stocked. Housekeeping did an excellent job. Highly recommended.