The Chedi Andermatt
What We Love
- The restaurant's impressive mix of exquisite pan-Asian and Swiss cuisine
- Stunning, state-of-the-art 25,800-square-foot spa with a beautiful lap pool and up-to-the-minute gym
- Exemplary service with an international flavor; the Chedi seems to be staffed by mind-readers
What To Know
- Andermatt is an under-the-radar destination with a traditional village scene most of the year
- Not everyone will love the transparent shower and toilet doors in the guestrooms
- This is Switzerland, so prices at the spa may sting a little
- Free WiFi
- Parking On Site
East-meets-West in central Switzerland on a grand scale, thanks to designer Jean-Michel Gathy. The ground-floor common areas, with generous couches, beautiful lighting and fireplaces, are a temple to contemporary luxury, with a cozy ambience throughout. The clever use of natural materials such as local wood and stone, and the play of natural light transform this chalet-style cathedral of chic into a warm and harmonious space, filled with Asian decorative touches and talking points.
Bed and Bath
Generously proportioned Deluxe Rooms and Suites are flooded with natural light and feature dreamy pillowtop beds, lush fabric details (there are plentiful scatter cushions), traditional wood and stone walls and floors, mural-style artwork and spacious balconies. Nifty gadgets include iPad-controlled blinds and indoor-outdoor gas fireplaces. Thoughtfully stocked minibars (soft drinks and water are free), Amici coffee machines, free WiFi and Bose sound systems mean you may have trouble coming up with reasons to venture outside. The views encompass the Urseren Valley, the mountains Gemsstock and Nätschen and Schöllenen Gorge. The bathrooms are stunning, with deep, pristine white tubs and high-ceilinged, granite-walled rain showers. Acqua di Parma toiletries add the final, fragrant touch. Towels are thick and thirsty, bathrobes are the softest chenille.
Dining at the restaurant is akin to a theatrical experience, thanks to the 16-foot-high walk-in cheese and wine store that takes center stage and the four open kitchens that allow diners to take in “dinner and a show.” Ask to be seated at one of the Chef’s Tables in the heart of the action. Impeccable service and an excellent Swiss and international wine list enhance the imaginative menu, which features beautifully done pan-Asian favorites (such as dim sum platters) and novel reinventions of traditional Swiss cuisine. You can also dine in the 40-seat Japanese restaurant, the wine and cigar library, the lobby, the bar and living room, the courtyard and by the pool. The 25,800-square-foot spa offers a range of holistic treatments using Ren, Ilá and Alpienne products. The high-tech gym has the latest TechnoGym equipment and plenty of natural light, and the indoor lap pool features a glass ceiling that lets the outdoors in. In the warmer months hit the 40-foot outdoor pool.
In the Area
Goethe’s beloved Urseren Valley is dominated by rugged mountains and some famous mountain passes (the Furka Pass was featured in Goldfinger). The skiing and snowboarding are excellent and under-the-radar compared with other well-known Swiss resorts. Cross-country skiing and snowshoeing are also popular here, as is hiking in summer. And starting in 2014 there’s high-altitude golf, at Andermatt Golf Course. Two of Switzerland’s most famous rail journeys, the Glacier Express (connecting Andermatt with St. Moritz and Zermatt) and the Furka Steam Railway (summer only) are worth going on. The town itself has chocolate-box-pretty traditional wooden buildings.
How to Get There
My husband and I stayed at The Chedi Andermatt to celebrate our 2nd wedding anniversary and were very disappointed with our choice for many reasons.
We are both plant-based, which I wrote to inform the hotel about weeks ahead and mentioned it again in further emails. When we checked in, it was already a note on our booking, but we were also asked to confirm our dietary requirements. We were then offered a welcome tea including honey & a tiny piece of cake which contained eggs. We mentioned this to the front desk which they apologised about and said it wouldn’t happen again. We were taken to our room where there was milk chocolate waiting for us, again we mentioned it to the member of front desk who had shown us to our room who took it away and said they would replace it with something else. We went out for a walk and when we came back to our room, there were strawberries dipped in chocolate waiting for us in the room. We initially assumed this must have been the replacement, but it looked so light and they had already made so many mistakes that I didn’t trust them, so we called down to check and it was in fact milk chocolate AGAIN. After a few months of being plant-based you become extremely dairy intolerant so had we trusted The Chedi and eaten what they had left in our room, we would have been very ill, and it is extremely lucky for them that we decided to check and they aren’t now dealing with a much larger issue. At this point, I have no idea why I wrote to inform about our dietary requirements, nor why they then follow-up to ask in an email and again at check-in, when there is no consideration taken for this. It also seemed completely unbelievable that during the turn-down, chocolates were left on our pillow, which again we called down to check and again they were milk chocolate. It is very lucky for The Chedi that we had the sense to check this or it would have been a very different level of complaint had we eaten them and gotten ill. Dark chocolate is non-dairy and would be so easy to offer to plant-based guests, allowing them to feel warmth of the small touches as much as those without allergies.
We had treatments in the spa where we were offered 2 types of animal-based oils. To be honest, this is the first time in all of the hundreds of spa treatments that I’ve had, where I have been offered animal-based oil.
I had booked a table for our dinner, given that it was our anniversary and we wanted it to be a bit special. The menu that we were offered was the same vegetarian menu as we had had for lunch, which only included a couple of vegan options that we had already had. We also had expected a little more from a hotel that claims to be the Gault Millau hotel of the year. We had to ask the chef to propose something else which didn’t work so we ended up having to ask for what we wanted to eat. The kitchen is open to the restaurant and we could then hear the word ‘vegan’ being shouted around and chefs not looking so impressed. Later came dessert, our waitress told us we could choose from sorbet or fruit! We had just come from Villa Honegg where the chocolate lava cake on their dessert menu is vegan as standard and they have said it’s their most popular. I am so surprised that The Chedi is so far behind in accommodating guests with dietary requirements. I complained about this to the waitress who managed to convince the staff to put together a banana brownie with sorbet and fruit, although I don’t understand why they can’t have just done this without the fuss. We ended up feeling really uncomfortable during our stay and it was such a shame that this had happened, especially somewhere where our expectations had been so high, they obviously could make delicious vegan meals but it felt as though they didn’t want to/couldn’t be bothered. It’s also amazing in a country such as Switzerland that is leading the way with fantastic local products such as New Roots and Vegusto, why they can’t have some non-dairy cheeses available in their cheese room to be more inclusive to guests. We were also in breakfast shown ‘vegan bread’ which I mentioned to the waitress doesn’t make sense since all bread is vegan. She had thought that bread is made from eggs, showing that there is a real lack of education within the restaurant.
Our room had a gas fireplace, which was off when we went to bed, but there was a sound around every fifteen minutes, of a click followed by a rumbling that I would compare to the sound of electric blinds being raised, that lasted for around 30 seconds each time, as though the fireplace filter was cleaning. As a result, we were both awake throughout the night having one of our worst sleeps, which could even be seen on our Fitbit trackers the next morning.
On check-out, we were asked about our stay. We mentioned the problem with the fireplace which the lady apologised about and said they would fix. Of course, that doesn’t help us when we were checking out. We then mentioned all of the times that the hotel had made huge mistakes in giving us food that would have made us ill. She told us she was new, while her colleague also on the desk was more experienced. The colleague then walked out to the back office, seeming to want to avoid the situation. She miraculously reappeared as soon as new guests arrived to check-in so must have been watching a camera in the back. The new member of staff obviously didn’t know what to do and really should at this point have gotten her superior to deal with it. Instead came the last yet biggest shock of the trip, when she was told us that she could waiver our 30CHF fee for parking! We had never been told there was any fee for parking, let alone 30 CHF! We were driving a rental Toyota that really needed no special treatment and with Andermatt being a complete ghost town in early November, we could have just parked it on the road had we known. On pointing out to the lady that we had come with some quite serious complaints, to which the solution is taking us back to the point we had thought we were already at, she really had no idea what to do, offered us our bill and considered it case closed. I told her that it’s a shame that this hasn’t been taken seriously and eventually she was going to get a superior, but having already spent 10 minutes with this, we had to get to the airport.
I have tried to find the GM’s email address to contact him directly but had been unable to locate it which is why I have written in such detail here. It was a bad experience for us and not what I would have expected from a hotel striving to be the best in Switzerland which is far behind it’s competitors that we have stayed with.
We were disappointed by the bar as we heard so much about it during our hotel tour. We like classic cocktails and they were not tasty at all.
As a suggestion I would upgrade the snacks to be at 5 stars level because a mini bowl of nuts and olives are a little bit poor.
We had dinner at both restaurants both amazing food and service just thought it went too fast at the Japanese we had a booking at 8h30 and before 10pm we were done.
High end place with a team of young, professional and friendly people. All of them were really nice and very helpful. Lovely spa but indoor pool could be a little bit warmer even though warmer ones are available at a lower level. I guess the upper pool area is more comfy after a swimm.
Amazing rooms and restaurants, if you stay there you must try both as the food choice is really great and tasty.
We spent a weekend with a friends in this hotel in November. I tried a deep tissue massage but unfortunately it was just classic one.
When we ate in Japanese restaurant we took a very expensive bottle of wine. When the dinner was finish we wanted to take a bottle like a souvenir but the waitress forbidden us to take it. We were very upset. :(
It's very pity because hotel is super nice.
This really is a leading edge hotel! Everything is well thought-through. The rooms are of highest comfort, quality and luxury, spacious and very quiet. There's only one small thing to criticise - even though I like the Acqua di Parma fragrance very much, it was the only available amenities in the hotel and not very much liked by my female partner.
The restaurant is sublime, the wine list without an end (the prices as well) and of highest quality. We had dinner and have chosen an excellent three course Chedi menu. The cheese tower is an optical challenge but offers a rich variety of excellent cheeses. Breakfast is an optical and culinary delight. The staff is very professional and polite.
The lobby, the huge humidor, the sitting areas in- and outdoors are just great to spend some time and watch into the chimney. The roughly 35m indoor pool is a pleasure, there's a small outdoor pool with complimentary sun cream. Outdoors one could have offered some seasonal specialities, e.g. non-alcoholic cocktails etc.
The gym is of highest standard, all equipment is brand new and very well maintained. I've never seen a hotel gym like this!
We arrived when they’d have first half a meter of snow on the Saturday before and the ski season started the weekend after
We don’t ski but did go to the top of gemstock for the view which were spectacular €46 for 2
The Chedi is spectacular and within 24 hours and using the spa you are at a different relaxed level. Spa treatments are great
Never too many people except Sunday breakfast. We walked around outside had dinner at Sterners -fondue
4nights is about perfect to get truly relaxed