4.5
Very Good 4449 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Eating under La Rotonda’s stained-glass dome is like dining 100 years ago, when the hotel first opened
  • Sunday Opera Brunch, a Madrid institution
  • Perfect location across from both the Prado and Thyssen-Bornemisza museums
  • Rooms give guests room to spread out and relax

What To Know

  • Both the Prado and the Thyssen-Bornemisza museums are across the street
  • Hallways are long and labyrinthine, so getting to your room can feel a bit like a Don Quixote adventure

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Belle Epoque grande dame on Madrid’s museum mile favored by internationals for its lavish Sunday brunch

The Look

Turn-of-the-century grandeur meets the needs of the modern business traveler at this hotel. Originally opened in 1912, the Palace Hotel (now a Westin) oozes grandeur, where every surface is molded to intricate perfection and calla lilies catch the eye here and there. The enormous marble lobby, dotted with well-placed parlor-like sitting areas, tends to be a transient place, but the hotel’s landmark La Rotonda restaurant is a destination in itself, thanks to a jaw-dropping stained glass dome ceiling.

Bed and Bath

Although furnished with such standard Westin amenities as the Heavenly Bed and Heavenly Bath, this hotel also has its own unique charm. Its decor pays homage to the property’s 100-year history, with white-on-white linens dressing heavy wooden beds and old ceramic lamps adorning nightstands and work desks. Embroidered curtains, gilt picture frames and velvet armchairs add even more character, and bathrooms accommodate rose marble dual vanities and a single shower-tub combination.

Beyond

The La Rotonda restaurant, named for the enormous Belle Epoque glass cupola under which it sits, is the beating heart of the hotel. Here, international guests and madrileños alike come for lavish meals in a historic setting. On Sunday afternoons the opulent brunch spread is augmented by live performances by local opera singers, with the repertoire arranged according to such themes as traditional Spanish zarzuelas and the works of various composers. For a more casual drink, Bar Palace is an old-school man cave Ernest Hemingway used to frequent, with wood paneling and green leather armchairs.

In the Area

Madrid is one of the world’s top art destinations, and the Westin Palace is across the street (well, two different streets, strictly speaking) from two of the city’s top museums, the Prado and the Thyssen-Bornemisza. The tiny private collection of Impressionist works at the Museo Sorolla is also worth a visit. The hotel is within walking distance of the bustling Puerta del Sol and the brightly colored Plaza Mayor. From there, a quick stroll brings you to the 19th-century arcades of the Mercado de San Miguel, where you can sample Spanish wines and graze on artisanal meats, cheeses and seafood. After all, Madrid is a foodie paradise, so try some simple Spanish pinchos at La Daniela Medinaceli, just a block behind the Westin Palace. And make sure to stop by the rooftop of Mercado San Antón in Chueca for a nightcap with a view.

How to Get There

The Westin Palace, Madrid
Plaza de las Cortes, 7
Madrid, 28014 Spain

Reviews

4.5 Very Good 4449 Reviews
Perfect!
Reviewed 3 days ago

My husband and I just returned from our 10th anniversary trip to Portugal and Spain. For our 3 day stay in Madrid, we chose the Westin Palace.

The hotel is beautiful and SO centrally located. (If you want an off-the-beaten path hotel, this isn't for you). The Prado and Reina Sofia museums are within just a few minutes of a walk, so it was perfect being so close to some of the best sites. If you don't believe this hotel is in the center of everything, we literally had the Atletico Madrid football championship celebration occur *right* outside of our hotel room window which took place at the Neptune Fountain. Thousands of people were there and the players were on stage celebrating with their fans. We couldn't have had a better view watching it on television. Amazing.

The hotel itself is beautiful and had everything we needed. My American hair flatiron wouldn't work even with my converter/adapter and I was surprised (and very pleased) that the hotel was able to provide me with one without any hassle (this was, of course, in addition to the hair dryer already provided in the room). The buffet breakfast was lovely and we loved eating under the amazing stained glass ceiling.

We asked for a recommendation for dinner for our last night (something not too far away and something relatively authentic and not too "touristy"), and the hotel chose an awesome place and also made the reservations for us. Rincon de Esteban was a wonderful choice.

All in all, a terrific stay and would definitely return. If you want to feel like you're a part of Madrid and its wonderful offerings, this is a fabulous hotel.

Classic Luxury Hotel in a Great Location
Reviewed 5 days ago

You couldn't pick a more central location than the Palace. Across the street from the Thyssen-Bornemisza and Prado museums and a short walk to the Reina Sofia. The building itself is beautiful and well-maintained. The central rotunda is stunning. Staff was friendly and helpful.

Madrid Icon
Reviewed 5 days ago

In Madrid with my wife for the ATP tennis tour we stayed 7 nights at the Westin Palace. Located at Plaza De Las Cortes7 the hotel is close to the Prado Museum, Botanical Gardens and the beautiful Parque De El Retiro (10-15 minute walk).

The Westin Palace is a traditional classic style hotel that retains considerable elegance whilst accommodating the demands of 21st century living. Arriving mid morning well before normal check-in we were nonetheless warmly greeted by Carlos who organised our room access very efficiently. Our twin bedded room on the fifth floor (506) was just away from the lift lobby so convenient but quiet. Very comfortable beds, plenty of storage and hanging space, large screen TV, mini bar, desk, slippers and robes and a safe set at a sensible height.

Bathroom comprised an over bath shower (low bath for easy use) with a rain shower and separate hand shower unit and good solid grab rail, twin wash basins and separate WC.
A plentiful supply of toiletries (White Tea Aloe) and good quality towels and linen. Room was clean and maintained by housekeeping to a very high standard. There are no tea/coffee making facilities in the room but you can get complimentary hot drinks once a day for each guest brought to the room and service was always prompt.

The room windows are double glazed but inevitably in a busy city some street noise intrudes but not excessively and the air conditioning is quiet and efficient. Lift access to the floor is controlled using your key card (a good security feature) and although each lift only comfortably holds four people without luggage there are four lifts and few delays.

We only breakfasted in the hotel in the magnificent La Rotonda which is a powerful representation of the heritage of the hotel. The buffet style breakfast is extensive, varied and good quality and orange juice/tea/coffee are served at table. The room is spacious and sitting at a different table each morning gives a real appreciation of the grandeur. Staff are welcoming, friendly and efficient creating a good calm atmosphere for the first meal of the day. One observation is that the "cook to order" window is above the counter where some of the hot food terrines are located so when waiting for your item it can get rather congested. However you can ask one of the staff to collect your order for you.

Some really good Tapas Bars on Calle Jesuis (turn left out of the hotel front entrance) and Estado Duro just around the corner the other way (just passed Starbucks) is good for a light meal. We also enjoyed Restaurant Taberna Parrilla, Mercado De San Miguel, Cabana Argentina, Ginger and a great meal and hospitality at Los Montes De Galicia on Calle Azcona 46.The Madrid tour bus is an ideal way to get orientated to the city and the stop is near the hotel.

The Westin Palace provided us with an excellent location for all the things we wanted to see and do and provided security and comfort. All the staff we met were helpful and professional and would certainly stay again.

Grande Dame or Tired Old Queen?
Reviewed 7 days ago

The hotel is in a great location in Madrid. It is a large facility and has the feel of a grand scale old school hotel. On arrival we were given a run of the house room even though we were Starwood Platinum members. Our room featured broken air conditioning which required a house call from engineering. The broken ironing board was replaced after a call to housekeeping. Though we did receive a room upgrade a couple days later, there wasn't a lot of evident love for Starwood frequent gusts. I think the grandeur of this place is fading.

One of Spain's best Hotels
Reviewed 1 week ago

The Palace Hotel is recognised as one of the best hotels in Europe, certainly in Spain.
It still retains the elegant old style of a luxury establishment.
Unfortunately some of the tourist clientele don't measure up to the class of "The Palace",but the locals certainly do dress appropriately to take drinks or coffee or attend functions (of which there are many).

We had a slight problem on checking in, but it was nothing ,and the management went to great lengths to apologise personally for an inconvenience.

The hotel itself is a magnificent place dating back to 1912 and thankfully the owners have done everything possible to retain that atmosphere of old luxury. Some very interesting historic photos and even a newsreel of the history of the place are in the bar.

Our Junior Suite was large , fresh, well furnished with a large comfortable bed and large bathroom.Very appropriately presented.
A lot of the staff have been there a long time.It reminds me of the "old" Ritz in Barcelona or The Hotel Sacher in Vienna.

The concierge staff deserve special mention .This is a seriously large luxury hotel in the very heart of Madrid.There are two or three concierge' behind the desk always and they are busy the entire time.
Carlos in particular assisted me with all of the usual enquiries a newcomer to Madrid would have.My enquiries were minor, but some of the others they had to contend with
would test anyone's patience, yet they were never anything but pleasant.

A high class luxury European Hotel with very professional management and staff