-1.0
Terrible 46 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Eating under La Rotonda’s stained-glass dome is like dining 100 years ago, when the hotel first opened
  • Sunday Opera Brunch, a Madrid institution
  • Perfect location across from both the Prado and Thyssen-Bornemisza museums
  • Rooms give guests room to spread out and relax

What To Know

  • Both the Prado and the Thyssen-Bornemisza museums are across the street
  • Hallways are long and labyrinthine, so getting to your room can feel a bit like a Don Quixote adventure

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Historic Hotels Lobby Lounge Madrid Spain building palace mansion ancient history tourist attraction chapel place of worship hall fancy

Overview

Belle Epoque grande dame on Madrid’s museum mile favored by internationals for its lavish Sunday brunch

The Look

Turn-of-the-century grandeur meets the needs of the modern business traveler at this hotel. Originally opened in 1912, the Palace Hotel (now a Westin) oozes grandeur, where every surface is molded to intricate perfection and calla lilies catch the eye here and there. The enormous marble lobby, dotted with well-placed parlor-like sitting areas, tends to be a transient place, but the hotel’s landmark La Rotonda restaurant is a destination in itself, thanks to a jaw-dropping stained glass dome ceiling.

Bed and Bath

Although furnished with such standard Westin amenities as the Heavenly Bed and Heavenly Bath, this hotel also has its own unique charm. Its decor pays homage to the property’s 100-year history, with white-on-white linens dressing heavy wooden beds and old ceramic lamps adorning nightstands and work desks. Embroidered curtains, gilt picture frames and velvet armchairs add even more character, and bathrooms accommodate rose marble dual vanities and a single shower-tub combination.

Beyond

The La Rotonda restaurant, named for the enormous Belle Epoque glass cupola under which it sits, is the beating heart of the hotel. Here, international guests and madrileños alike come for lavish meals in a historic setting. On Sunday afternoons the opulent brunch spread is augmented by live performances by local opera singers, with the repertoire arranged according to such themes as traditional Spanish zarzuelas and the works of various composers. For a more casual drink, Bar Palace is an old-school man cave Ernest Hemingway used to frequent, with wood paneling and green leather armchairs.

In the Area

Madrid is one of the world’s top art destinations, and the Westin Palace is across the street (well, two different streets, strictly speaking) from two of the city’s top museums, the Prado and the Thyssen-Bornemisza. The tiny private collection of Impressionist works at the Museo Sorolla is also worth a visit. The hotel is within walking distance of the bustling Puerta del Sol and the brightly colored Plaza Mayor. From there, a quick stroll brings you to the 19th-century arcades of the Mercado de San Miguel, where you can sample Spanish wines and graze on artisanal meats, cheeses and seafood. After all, Madrid is a foodie paradise, so try some simple Spanish pinchos at La Daniela Medinaceli, just a block behind the Westin Palace. And make sure to stop by the rooftop of Mercado San Antón in Chueca for a nightcap with a view.

How to Get There

The Westin Palace, Madrid
Plaza de las Cortes, 7
Madrid, 28014 Spain

Reviews

Can't fault it. Lovely stay and great location
100julesf

The staff are extremely helpful and attentive. The rooms are spacious. The beds are amazing (as in you don't want to leave them or get up). The rooms are quiet with no outside noise.
Breakfast was excellent with a wide selection of hot and cold food and the fresh orange juice was lush. Taxis outside are always available.

Beautiful Hotel but Very Poor Customer Service
tmoliver

I don’t often give bad reviews but this is the exception. I travel for business constantly and feel like I have a good point of comparison.

This hotel is beautiful inside and out. I stayed here for five nights while in Madrid for business. It is centrally located with most tourist attractions within walking distance - Plaza Del Sol, Royal Palace, Plaza Mayor.

The staff were courteous enough. But when I had questions about a mistake with my reservation (costing me $275), they were less than helpful. I was told they could not help me because of their “systems” did not “talk to each other.” I was told I’d have to call reservations (which I already tried unsuccessfully). Then I was given an email address that did not work. I never got my money back for their mistake.

To compound the problem, they charged me twice for a single night ($284). When I called to get the problem corrected they a) could not correct the error without a supervisor’s permission (which they never ask for), b) asked me to “email” them back to hear the determination, c) when I pressed them, they said they would investigate the issue and get back to me by the end of the day - which they never did.

Then to make problems even worse, they never checked me out. Even though I check out the day before my departure and paid in full. They had me paying for the next person who was staying in the room an additional two days.

To be clear, I am out $500+ dollars largely from the incompetence of the Palace staff and their corporate policies.

Nice enough hotel but they clearly do not care about their customers. I’m going back to Hilton - permanently.

Rude Staff
ashahind1

I'm a long time SPG member and most of the time I stay at Westin hotels. thinking this hotel will have the same service as I get from other Westin hotels in the US, I booked a superior room with city view. But they gave me a room in the second floor with a large building in front of it and no view of the city. When I asked them to change my room to one for which I booked, they said this is city view since it is a building in the city. I asked to speak with the manager and he said yes this is what we call a city view here. I have never seen such a rude attitude from any Westing staff in the past 20 years that I have been a member of SPG. Avoid this hotel.