Hotel Arts Barcelona
What We Love
- The Asian-inspired Six Senses Spa, especially its sauna-with-a-view on the 43rd floor
- The spectacular views of the city, including sites like Gaudí’s Familia Sagrada and the sparkling Mediterranean
- Excellent seafood at the Michelin-starred Enoteca and creative tapas at Arola, by chef Sergi Arola
What To Know
- The hotel is more than 20 years old, and parts of it can seem a little dated
- With 483 rooms, it can seem considerably less than intimate
- Instructors and trainers in the gym speak English, but classes may be taught in Catalan or Spanish
- The hotel is part of Ritz-Carlton
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
The look here is gleaming ’90s modernism, all blue glass and exposed steel, with the building’s skeleton of crisscrossed girders on the exterior. The interior décor, however, was recently updated so rooms don’t feel as dated as they might—public spaces are studies in beige and white, and direct attention to the views from the huge windows. And the lobby flowers are a big deal—an in-house florist dreams up new arrangements comprising thousands of vibrant blossoms each week.
Bed and Bath
The bedrooms are fairly standard Ritz-Carlton rooms: generous size, understated furnishings and functional technology (Bang & Olufsen audiovisual systems, intuitive control panels for lighting and the blackout shades). The large marble bathrooms have separate bathtubs and hydro-shower cabins, and in the higher room categories, good-size Aqua di Parma bath products.
The Arts is as a much seaside resort as it is a city hotel. The spa on the top two floors is managed by Six Senses, one of the top spa brands in the business, the gym is extensive and the outdoor pool is surrounded by gardens (and a striking Frank Gehry sculpture). But where it really shines is in its six restaurants and bars, including the two-star Enoteca by Paco Pérez, Sergi Arola’s casual mod-tapas joint, the family-friendly Bites and the poolside Mediterranean grill Marina.
In the Area
The hotel’s location, in Port Olimpic, is a manageable stroll from the city’s main tourist attractions in the Gothic Quarter, the all-night party scene on Las Ramblas and the deservedly famous La Boqueria market (go hungry to graze at the many restaurants and bars around the food stalls). Closer by is the up-and-coming Barceloneta district, full of colorful bars and cafés and one of the city’s finest fish tapas restaurants, Cal Pep, where they menu changes daily to reflect the fresh catch.
How to Get There
Be alert! The staff will smile while they’re lying. We arrived to find one of our adjoining rooms not ready. 3 hours after check-in time, the room was finally ready but the connecting door was locked. It remained locked until 9pm. Our bathroom had a cleaning fluid bottle left on the sink with a dirty rag. At each inconvenience, we were effusively apologized to and promised family breakfast. Before bed, my husband went to the desk to confirm the breakfast offer because we had a time sensitive departure planned. Again. He was assured for the fourth time. Cut to the morning- 3 hungry kids and an arrogantly obnoxious hostess who refused our entry and said they was no record of the complimentary breakfast claim, as if we were lying! She said we had to talk to the desk and walked away from us. At the desk, we were also grilled, “Who told you that? There is no record!” Appalled that a hospitality professional would impale the hotel’s reputation over some coffee and croissants, we were annoyed. We had our time wasted, and the last encounter was the desk attendant checking out the wrong rooms after we were very clear about our room numbers. That took another ten minutes to un-do. Total time waste, resulting in no breakfast before the airport dash. No thank you, Hotel Barcelona! I can’t believe you treat guests like this.
Stayed at the hotel in July but regret staying there. This property is grossly overpriced and does not deliver on the high price.
Started with checking in where I had reservation for high floor but was given a room in the 9th floor ... out of 34 in this hotel. This is clear misleading that should not be done by a company like ritz Carlton. On top of everything, I’m also a bin Oy gold member so was expecting more.
The room was ok but a big problem was that only 2 of the 4 windows in the room have black out shades. This made it very difficult for me to sleep as I have trouble sleeping with lots of light coming through.
A stay to forget ... or at minimum to always remember never to stay here again.
I'm not much into writing reviews but I've created a Tripadvisor account just to share our experience at the Hotel Arts.
My family was really looking forward to our stay in Barcelona prior to the start of our cruise. The Hotel Arts failed to impress. In fact, they failed to deliver on basic services and hospitality. The staff was relatively friendly but seemed incredibly overwhelmed even though there was a large amount of staff to handle customers in the lobby. Delivery of baggage to our room took 2 hours, a call for additional pillows was not followed through upon, drink service at the pool was incredibly slow (20+ minutes after ordering). While showering one day, I noticed that there were small amounts of black mold in the shower stall. My young daughters later told me when they were in the hot tub for a few minutes, they noticed that there were loose tiles on the floor and almost cut their feet. Upon checking out, no one asked us if we enjoyed our stay. I was simply handed a bill and bid farewell. It was an absolute disaster of an experience.
Thankfully, we ended our vacation at the St. Regis in Rome...an absolute gem of a hotel.