Aguas de Ibiza Lifestyle & Spa
What We Love
- Massages and a dip in the indoor pool at the swanky Clarins Revival Spa
- The uninterrupted views of the Mediterranean and the marina from the hotel’s terraces and many of the guest suites
- Rooftop dining, including the Japanese-meets-Mediterranean Air Ibiza with towering views
What To Know
- Though Santa Eulalia is more low key than Ibiza’s major party towns, it’s not exactly a remote fishing village; the nightclub Nikki Beach is a stone’s throw away
- Guests who choose a decadent Cloud 9 suite are treated to express check-in
- Views vary from room-to-room, but private terraces are available off some
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
For those drawn to the glamour and party-hard attitude of Ibiza but concerned about their beauty rest, Aguas de Ibiza makes for an ideal compromise. Couples and families can loll by the pool, take in the views over sundowners at the rooftop bar or retreat to the Clarins Spa for some serious R&R, all while soaking in the property’s hip, youthful design. Several restaurants and clubs mean guests don’t have to stray far, but don’t worry: Should the desire to dance ‘til dawn suddenly strike, there are options nearby.
In the Area
The property is situated on Santa Eulalia’s beachfront promenade, overlooking a marina packed with splashy yachts. Take a stroll to the town’s Calle San Jaime, which is strollable at night and lined with restaurants and outdoor cafes. Culture vultures can also sate their appetites with a walk to the historic Puig de Missa church, which is set near an old Roman bridge. Club kids can take a taxi to Ibiza town to dance ‘til dawn.
How to Get There
I stayed at Aguas de Ibiza 10th – 17th July 2019 with my wife, 17-year-old daughter and her boyfriend for a relaxing family holiday.
Check in was efficient and friendly, we were offered welcome drinks, and the reception area was bright, modern and nicely designed. First impressions all good. We had booked two rooms, a ‘standard’ (dreamer) room and a corner suite. Our daughter’s standard room was fine, albeit overlooking a road / carpark (apparently all the cheaper rooms do, so this may be our fault in fairness). Unfortunately, the room we were shown to was not a corner suite (although it was clearly an upgrade from the standard dreamer room). The bell-boy confirmed it was not the room we had booked, so suggested raising the issue with the front desk. It was never made clear what had happened, presumably they had double booked, but the hotel manager (Alison I think) was extremely apologetic and handled the situation very well. She explained that they were fully booked, so we had no choice but to stay in the allocated room for two nights before moving to a corner suite. As compensation she offered to upgrade our whole party from B&B to full board and gave us two complimentary massages in the spa. We were happy with this and the full board upgrade turned out to be very valuable. Sometimes problems occur at hotels, it’s how the staff handle them that sorts the good from the bad. This could have spoiled the start of our holiday, but didn’t as it was handled professionally.
Our corner suite (#330) was pretty much as expected and as the pictures online, albeit with some minor wear and tear. Bright, modern, nicely furnished, and with fridge / minibar, safe and all the usual facilities you would expect of a 5-star property. We were a little disappointed that our previous room had twin sinks, a huge double shower and round bath, whereas the corner suite made do with a single sink and more modest shower / bath, also far less wardrobe space. It was however a much lighter room, with great views from the balcony over the pool to the marina beyond. The only other criticisms I have are that the switching for the various lighting options and electric curtains was overly complicated and didn’t seem to work well in practice, also that the Bang & Olufsen TV, although looked good, wasn’t that big, wasn’t that intuitive to use, and there were virtually no English language TV stations to watch. Shouldn’t Netflix / Apple TV or similar be standard now in hotels at this price point? No complaints with the cleaning, and they brought two bottles of complimentary water each day.
Breakfast at Aguas de Ibiza was a highlight and difficult to fault. Service here was better than most other areas of the hotel. They had a huge range of buffet options including plenty of fresh fruit and juices, which were kept well replenished right through until 11am. There were also a wide range of a la carte options made to order, from the usual omelettes and eggs benedict through to pancakes and some healthier and more unusual choices. There was something for everyone here and the pleasant shady setting (or you can sit inside) and staff here made it an enjoyable way to start the day.
After breakfast, the poolside drinks service was a bit of a let-down unfortunately and this was a common complaint with guests we spoke to. They were not serving a huge area, but still a simple order of four drinks (not cocktails) could take up to 30 minutes to arrive and invariably either the order or the bill was incorrect. To add insult to injury, it was not cheap either (large beer €8, G&T €14, coke €5, large bottle of water €7, all + tip). The staff were friendly enough, but they are either too ‘laid back’ or there are simply not enough of them.
Food quality and presentation for lunch and dinner was excellent. Strangely the dinner menu had less choice than lunch and if you don’t eat fish / seafood like us, was quite limited. Lunch options were better and we always enjoyed our meals. Like the other public areas, the design and layout of the restaurant was very good. As by the pool, service was ‘relaxed’ (slow!) and mistakes quite common (sometimes down to the language barrier I think), but the staff friendly. We were thankful for the full-board upgrade, as prices were quite high (although for Ibiza, and considering the quality on offer, not ridiculous). Whether lunch or dinner, three courses and a couple of glasses of wine will set you back around €50 - €60 per head.
The pool area was very good, with comfortable loungers including some double ones, and large shades. In my opinion they’ve got the music just right, both in volume and type. The pool was on two levels, the lower one more suitable for younger children, with a spacious grassy area adjacent. Inevitably some guests try to reserve loungers, although officially the hotel policy is that this is not allowed and staff try to prevent it to a degree. It’s not as bad as in some hotels, but we did find ourselves needing to get to the poolside before 9am to get a good spot. Although we visited during UK school holidays, there was a good mix of families and couples and children seemed to be well behaved, rarely disrupting our peace. The guests at Aguas de Ibiza seem to be a pretty civilised bunch, we didn’t experience any rudeness or anti-social behaviour.
We enjoyed our massages in the spa although I’m not sure I would have been quite so happy if they had not been complimentary! In fairness, treatment prices seemed to be similar to other top-end hotels (a 50-minute massage was €95 I believe). As well as the usual treatments there was a good sized spa facility with various thermal pools, sauna, steam room etc. It was nice to have it there, although if you looked closely there were some small maintenance issues that need attending to.
One word of warning is that there was some building work going on the top floor (a new restaurant I believe) whilst we were there. We heard some people had problems with the noise. We didn’t, maybe as our room was some distance away, but it’s worth asking about if you are visiting this year.
Overall, we very much enjoyed our stay at Aguas de Ibiza. It’s in a good location, a short stroll to the small town of Santa Eulalia with many bars / restaurants, a marina and beach. The design and layout throughout is clean and modern and the whole place has a luxurious, relaxed vibe without feeling stuffy or too quiet. Staff are generally excellent (Alison, and Yaiza on the front desk deserve a particular mention) so long as you can put up with the slow poolside service. Food quality is very good, particularly breakfast. It’s not a cheap hotel, but if you appreciate quality, it’s worth it. We would defiantly like to return in the future and would recommend to others.
Overlooking the Santa Eulalia marina, this hotel certainly has a prime position, a very short walk from the bars, restaurants and shops of this attractive little resort. It is bright and modern, with a lovely outdoor dining area and a chic rooftop pool area. From a facilities point of view it has everything you might need in a five-star hotel and I've rated it five because we had a really great stay here and I would recommend it - with a few caveats. I don't have the expectation levels of an Instagram influencer, but even five-star isn't always perfect, right?
The spa is ridiculously over-priced, but the gym is well-equipped and we used it several times. Until the other half of the adults-only rooftop bar and pool area is completed, there are never enough loungers for hotel guests, making the garden pool area very busy with a lot of towels being placed on loungers pre-breakfast. Under the circumstances, with part of the rooftop under renovation, it was annoying when the other part was closed to guests for a private function for a whole day.
Our rooms were extremely nice, with very large bathtub and shower and a huge bed, but I kept bruising my legs on the sharp metal frame. The balcony was small, possible to sit and read here in the shade but don't expect loungers, only a small table and chairs. The electrical gadgetry really annoyed me - I kept waking up in the middle of the night to find a strange glow in the room as some light next to the toilet or under the bed had mysteriously turned itself on - you need to read the manual to operate the lights and curtains. Housekeeping dropped the ball a couple of times as they hadn't prepared one of our rooms as a twin on arrival and then decided to turn it back into a double again half-way through the week.
What was definitely five star was the restaurant service, both at breakfast and dinner. All the staff were efficient, polite and very helpful, they looked after us extremely well. Special thanks to Ana, Juan, Carles, Pedro, Oliver, Cristian and Estefania who work incredibly hard to produce a great guest experience.
The breakfast buffet is outstanding, with items also available to order. We were half board and really enjoyed the food in the restaurant. The lunch menu is bigger and we preferred it to the more limited evening menu. Don't dine in the evening if you're in a hurry - it is marketed as a slow experience and it was so slow we lost interest before dessert arrived.
Finally, pack your designer heels and bikinis, a statement handbag and an elegant linen or silk dress for breakfast - you will feel under-dressed without them.
I am sorry to say that this hotel was a huge disappointment. This is not a five star hotel by any stretch of the imagination. I am bemused by the consistently positive reviews?!?. The rooms are not great, the bathrooms are very good. Balcony and outside furniture- very poor. We booked a sea view Junior Suite. Not sure where the sea went ..... the photos on the website are very cleverly taken. We didnt meet anyone that was happy, which is why I am confused by the positive recent reviews.
The hotel are building a new roof terrace, and while I’m sure it will be lovely once built, the noise of the drilling and hammering is very disturbing. Lots and lots of people complaining about the noise. Why no mention in other reviews is odd.
Having said all of that the staff still manage to keep a smile on their faces, whilst facing a constant barrage of grief from unhappy guests. I felt very sorry for them. They really did well under that sort of pressure. They seemed understaffed and subsequently under pressure resulting in slow service. I don’t think it was a lack of will, more a lack of staff.
If this hotel wants to badge itself as five star it needs to seriously up it’s game. People arrive expecting a five star hotel and are immediately disappointed, the reception staff are constantly firefighting.
Wouldn’t return for sure. Wouldn’t recommend it either. It’s the first time I’ve ever visited a hotel and said I will never go back. Says it all really.