Enigma – Nature & Water Hotel
What We Love
- A contemporary hotel near Portugal's sunny Algarve, with breakfast and a dinner optionKick-starting each day with complimentary breakfast
- Exploring the secluded beaches nearby
- The gorgeous natural beauty of this sun-soaked region
What To Know
- Brand new hotel opened in 2016
- There's an indoor and outdoor pool
- The property is smaller, so those looking for a large resort should go elsewhere
How to Get There
Very comfortable and cosy.
The recepcionist was super nice, competent and welcoming.
The place is absolutely recommended
Spa was nice - pool beautiful
Thank you Rita!
Wish I had read the reviews on here before booking this hotel!!! Potentially excellent, but poorly managed.
The friendly staff try to help, but the management do not appear when you have a problem, they leave it for the poor staff to face the customer. Three times I tried to see somebody in authority without success.
From the moment we arrived we had problems with unlocking the door from outside, and locking the door from outside. On the second day it came to a head when we could not lock the door, and couldn’t get reception staff to help as they were busy checking in customers. We spent half an hour waiting for someone to come to our room and try to lock with another key. We went off out for dinner, and asked the receptionist to move our belongings to a room that locks. Returned to the hotel 3 hours later, the door was open, with our belongings still in there!!!!!!
Nobody cares here, we won’t be back!!! Such a shame, as Spa is good, rooms are nice, and breakfast is good!
The room was fine, although there was a bit of damp and there were lots of rust marks on the balcony from the feet of the chairs. The bed was extremely comfortable and the pillows were wonderful. The staff were very friendly but the restaurant area lacked waiting staff that knew what they were doing. However the staff in the pool bar were fantastic. Four of us dined, there was only one choice of Vino Verde and they didn’t have that. Two dinners were the chicken dish which had been microwaved so was dry and stodgy and only warm, they took it away and I heard the ding of the microwave for a 2nd time, needless to say we didn’t eat it or return to the restaurant for a second night, there were lots of other problems with our visit to the restaurant too.