What We Love
- Staying in a piece of history
- Spa with Turkish hammam and Finnish sauna heats up chilly days
- In-the-heart-of-it-all location above the market square
- The elegant in-house restaurant, Milano, which specializes in Italian cuisine
What To Know
- Only suites have market square views—other rooms look onto St. John Street
- The market square can be noisy at night—light sleepers, avoid the second floor
- Lap swimmers are out of luck; there’s a sauna and gym, but no pool
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Stay in one of the 15 rooms and suites in this converted 13th-century palace and you’re not just a guest at a hotel, you’re a character in a fairy tale. A fairy tale in which your castle has a nightclub called “Burlesque” in the basement and a sauna on the top floor. When you’re not out examining the Gothic cathedrals of old Krakow, sit by the window at the Café Ul La La and see how many evil queens, big bad wolves or ugly ducklings wander past.
In the Area
The hotel sits in the Market Square, which is also home to the Royal Road, the most popular stroll in Krakow, which is lined with monuments from the church of St. Florian at one end to the Renaissance-era Wawel Royal Castle at the other. Most of the city’s sights can be found along the walk, but it’s also worth venturing a bit further afield, fast-forwarding through Polish history; a twenty-minute walk from the castle is Kazimierz, Krakow’s Jewish neighborhood and cultural center and home to Oskar Schindler’s factory.
How to Get There
This is a lovely old hotel located right on the square in Old Town providing a perfect location. We were up graded to a beautiful suite and found the staff to be quite hospitable. The breakfast was good. We had dinner one night and while we were not disappointed, we found better options near the hotel. Our only disappointment was in the concierge service. Upon arrival we immediately inquired about a tour to Auschwitz as well as the salt mines. We were asked to give them an hour and check back. At that time we were told that it was NOT possible to get a tour to the salt mine and that we had only one option for Auschwitz. We immediately agreed to take the Auschwitz option which turned out to be a horrible experience. We had to pay cash upfront and it was absolutely the worst tour I've ever experienced. (Keep in mind that I have visited 42 countries and 92 UNESCO sites, with who knows how many other tours, yet this was clearly the worst.) We left the hotel, walked by a local tourist office, stepped inside, and were able to immediately book a tour to the salt mine. We were able to pay with credit card, and had a much better experience. Bottom line, stay at the hotel, but find a tour company and book your own tours.
This hotel is not just a hotel, but a sanctuary. We stayed in the penthouse and it was simply stunning. The staff can’t help you enough, holding doors open for you and booking restaurants. The penthouse is something else, would definitely recommend. Great location right on the square as well, so breakfast in the mornings was lovely looking out onto the square.
The location cannot be bettered: right on the Market Square. The bedrooms are traditionally furnished and ours was certainly very comfortable. The bathroom was small but well equipped. All the staff were friendly and helpful. Breakfast was good and lunch, sitting outside in Market Square, surprised us by its high quality.