Stayed here as an ideal base for visiting the Hippadrome to see Magic Mike for one night.
We were looked after by the staff from entering the hotel to leaving.
The hotel is very modern with glitter balls everywhere, a real party feel to the place.
The rooms are nice, but very bold, there’s a mini bar, nespresso machine, lots of toiletries and all the other usual extras.
The things I didn’t like about the room was the over sized chairs, the red one near the window blocks the walk way and the chair that would be better if it fit under the sink/desk/ work area, as it is now it’s too big and bulky and just gets in the way. Everything is behind mirrors or sliding doors.
The shower leaked from around the shower head, (forgot to mention).
Breakfast was okay, not the best selection and the hot menu was limited.
The hotel is a short walk from Covent Garden and Piccadilly, however Piccadilly and Leicester Square tubestations are very near if you prefer not to walk.
Stayed in room 716.
We visited the Spa which was a nice treat.

Very modern hip hotel with excellent customer service. Must try the lounge bar in the evenings. Very attentive and creative bartenders. Locating is right in the mix of the city. Will definitely stay again when we return to London!

If you are in London for theatre, shopping and sightseeing, the W Hotel is located perfect in the center of it all. The rooms are playfully cool and most have good views either over the square or soho. The staff cares sincerely about their guests and have a easygoing and friendly attitude. I do recommend the lobby bar as the first place to start a night out on the town, it got a really great vibe and atmosphere.

Don’t book here if you’re looking to celebrate a mile stone bday.
Was seated in a nice area for 25 people, only to be moved as the area was reserved for another group. Only problem is that the W’s policy confirms you are not allowed to reserve specific areas so why this group was given special treatment I will never know.

Was then told we would get complimentary champagne for the inconvenience, only to end up with the cheapest shots on the menu.

Staff were taking away our half full drinks

Don’t book here unless you’re willing to play musical chairs

Over priced, over rated 👎🏼

I’m SPG platinum so I know SPG hotels well

This one is not good and I wouldn’t go back

Service was good at checking (Jay was nice and efficient) but it went downhill from there

Room: wow - really bad, even though it was a suite. No window (seriously??) except for one giving on.. the gym? (Seriously??). So it felt very claustrophobic. Also, the blinds were not great so it still had light coming from the gym - I had to wear an eye mask. Really weird.

Breakfast: buffet isn’t great; à la carte options are limited. It took them more than 15 minutes to prepare a simple omelet even though I was the only one at breakfast - I had to leave before eating it