4.0
Very Good 2319 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Bedroom property Suite cottage condominium

Overview

Location

You’ll be centrally located in London with a stay at Thistle Kensington Gardens, minutes from Kensington Gardens and Kensington Palace. This 4-star hotel is within close proximity of Hyde Park and Royal Albert Hall.

Rooms

Make yourself at home in one of the 175 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.

Spa, Wellness & Premium Amenities

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar and a garden view. You can also stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a computer station, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.

How to Get There

Thistle Kensington Gardens
104 Bayswater Road
London, W2 3HL United Kingdom

Reviews

4.0 Very Good 2319 Reviews
Fustrating
Reviewed 1 day ago

After coming in late I decided to shower, after doing so it flooded my whole bathroom with standing water and then soaked the carpet in the doorway. After ringing reception they moved me to the room next door where the air con was broken and stuck on full heat making it unbearable to sleep. This back and forth was frustrating especially considering it was well past midnight.

They gave me 20% off but I still wasn't particularly happy spending upwards of £90 for this experience. The customer service email is broken and bounces back immediately and when I rang the manager a few days later he promised a response which never ended up coming through. I've grown sick and tired of chasing them and even when speaking to them they don't seem to really care, whether in person or over the phone. I would not recommend this hotel, better off in a Travelodge or budget hotel where they do the basics right at least.

V. Good
Reviewed 1 day ago

Clean, well presented and friendly. Very comfortable and very good for a late breakfast . Lovely bar with professional staff. Great location and easy access to the underground. Great all round. We'll be back

Great hotel. Good location and easy to access public transportations.
Reviewed 1 day ago

Good location and easy access for public transportations. Staff very friendly and if you have any concerns they will help you right of way. I stayed one of the standard room and was great for my wife and I.

First class.
Reviewed 2 days ago

We chose this hotel through hotels.com. Excellent value. Perfect location for us. Close to Kensington gardens and Hyde Park, which, one evening, we had an enjoyable walk through, to get the tube to central London. Queensway tube station is only a five minute walk away, very convenient. Our room was clean and well equipped. Toiletries were refreshed each day. All staff were very friendly and helpful. The breakfast was reasonably priced and was superb. Lots of choice, and fresh, tasty food. We will definitely return.

Peter's review
Reviewed 2 days ago

A potentially bad experience that was handled very well by the Duty Manager so that we will use the hotel again as opposed to when we went to sleep thinking we will not come here again!!!Look forward to our next visit to ensure these bad experiences were only a one off!!!!