4.5
Very Good 2603 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Bedroom property Suite cottage bed frame

Overview

Location

With a stay at Thistle Holborn – The Kingsley in London (Bloomsbury), you’ll be minutes from St George’s, Bloomsbury and The British Museum. This 4-star hotel is close to Coca-Cola London Eye and London Dungeon.

Rooms

Make yourself at home in one of the 129 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

Thistle Holborn – The Kingsley
Bloomsbury Way
London, WC1A 2SD United Kingdom

Reviews

4.5 Very Good 2603 Reviews
Location is excellent, service is terrible
Reviewed 2 days ago

This hotel should be much better for its price and the surprising number of "stars" it's been given. It is clean, and the location is fantastic - just around the corner from the British Museum, five minutes to Holborn and Covent Garden area. But the service really brings it down. Rarely does anyone pick up when you try to call the reception, at any time of the day, so you have to head downstairs if you need anything. One of the gentlemen who worked in the evening sighed heavily and answered abruptly anytime we asked for anything (including calling us a cab) and made us feel like we were being troublemakers instead of paying guests. We were a group of colleagues staying in three different rooms for three nights and had to ask for creamer each morning for coffee/tea because the housekeeping staff never, ever replaced it. And most egregious, the staff simply walked into each one of our rooms MULTIPLE TIMES instead of knocking and waiting for us to open the doors. On the last morning, I had to severely dress down a member of the staff who walked into my room - while I was getting dressed - in order to demand what time I would be checking out. When I told my colleagues, they said that the same thing had happened to them several times during our stay. I'm not sure how the Thistle trains their staff, but it is completely unacceptable for anyone to abuse their universal key to walk into a paying guest's room absent exigent circumstances.
The one exception that I want to mention is the gentleman from Turkey working behind the bar in the evenings, who took our dinner order and was very helpful and kind. His co-workers could use a lesson from him in proper customer service.
I travel frequently to London for work and will stay in this general location again, but will not be returning to this hotel.

Birthday treat
Reviewed 2 days ago

We have used this hotel before it is well situated for both the theatres and Oxford Street shops. Rooms clean and beds comfortable. As it was my wife's special birthday we were upgraded for free which was great. The breakfast was good (as always) plenty of choice and good quality.

Noisy and run down -- stay somewhere else
Reviewed 3 days ago

Poor hotel, poor service. Checked in at 11pm after a long travel day. I had made a request when booking weeks in advance to be placed on a high floor, preferably at the front (I was traveling for business, and read on TripAdvisor that these rooms were quietest). I was given a room on the first floor, right on the street. After citing my original booking request, I asked to be moved if possible, and the front desk agent said "No." While I was finishing check-in, the front desk agent was arguing with another guest about there not being hot food available for room service, despite the menu saying there should be. I should've taken this as a warning sign for overall service philosophy.

I went to my room, and noticed the loud street noise immediately -- it's located on a very loud main street, so any rooms near the road will be noisy through the night. To make matters worse, the air conditioner unit was rattling really loudly -- even after I turned it off. I called the front desk, and was first hung up on. I called back to see if there might be any room I could be moved to, even for tonight (it's after midnight at this time) and was told "It's not possible. We are sold out, as is every other hotel in London".

To make matters worse, on the final day, I was chased down the street by the front desk agent when I walked out with my luggage. She said I hadn't paid, and they had no credit card on file for me. I was confused, having booked through Hotels.com where they require a credit card for booking/payment. I also gave the front desk agent my credit card when I checked in. Regardless, I obliged, and paid on my credit card. Upon returning home, I see I was charged once at check-in (Oct 10), and once at check-out (Oct 12). They clearly had my credit card on file.

The hotel itself is run down and dated, the walls are scuffed, there's no flat sheet on the bed -- on top of the rattling dusty air conditioner. For what it's worth, this is my first negative review on TripAdvisor. Avoid at all costs and stay anywhere else.

Super great location very close to the underground,Good British breakfast, comfortable rooms
Reviewed 3 days ago

Super great location very close to the underground (3 min from Holborn station) ,Good British breakfast (served from 7 to 10), comfortable rooms with a big a cozy bed , clean and relatively spaced. recommended .

Very pleasant hotel
Reviewed 5 days ago

Stayed here for a friday night earlier this month - the room was great, comfy bed, modern bathroom, hairdryer and iron provided as well as tea/coffee and toiletries.

The service was very good, particularly the bar team leader. Breakfast was done very well (I know breakfast is hard for hotels to get right). We ate in the bar restaurant - pleasant although the waiter was surprised when we said we didn't want to have dinner on sofas. It was a shame the bar closed at midnight.

Overall a great hotel, would return