4.5
Very Good 317 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Bedroom bed frame home Suite bed sheet pillow

Overview

Location

With a stay at The Trafalgar St. James London, Curio Collection by Hilton, you’ll be centrally located in London, steps from Nelson’s Column and Trafalgar Square. This 4-star hotel is close to Big Ben and Coca-Cola London Eye.

Rooms

Make yourself at home in one of the 131 air-conditioned rooms featuring tablet computers and minibars. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.

How to Get There

The Trafalgar St. James London, Curio Collection by Hilton
2 Spring Gardens
London, SW1A 2TS United Kingdom

Reviews

4.5 Very Good 317 Reviews
Elegant Hotel with First Class Service
Reviewed 20 hours ago

Stayed 6 nights at this property. The location is in Trafalgar Square. The staff at check in were efficient and friendly. The concierge booked our theatre tickets with best seats in the house. The room was spacious with exceptional beds and bedding. Large bathroom with a bath tub and shower. The room was clean and daily housekeeping excellent. Beautiful property fit for a Queen. Highly recommend.

A real 5 Star personal experience
Reviewed 4 days ago

Everyone we came in contact with was amazingly helpful and were so in a very proactive manner. We would like to point out some individuals that made our stay even better. First was Sarah who waited on us in the restaurant off the lobby. She was extremely knowledgeable and provided not only great service but also stellar recommendations based on our taste preferences. She was also very engaging in our conversations and provided a level of service that was personal and respectful.

Also, on our last night we went up to the rooftop bar to have dinner and watch the sun go down over London. There we met Java who while only being there a couple months took incredible care of us. And not only taking excellent care of us but we also watched how she kept her eye on everything going on around her and drove a great experience for everyone. Absolute pleasure to meet her and have her contribute to an amazing evening for us.

Just as a mention. There was a blond lady running the desk at the downstairs entrance to the rooftop. She too was very engaging and helpful. In fact while we were there our room cards kept expiring and had to be reprogrammed. When we first went to her desk (which unbeknownst to us was for the rooftop restaurant) instead of just directing us away she smiled and kindly walked us over and helped us get back into our room.

Lastly, we would like to mention Ibby. He was extremely helpful even weeks leading up to our visit. His professionalism, skills and patience also enhanced our time there. Kudos to him as well.

There were many others there too. All making sure we got what we needed and when. Even my wife mentioned how, as we left to meet our driver to the airport, one of the doorman walked us out and made sure we taken care of promptly.

My wife and I travel. A lot. All over the world and this vacation was amazing and we consider it one of our very best. In many ways due to the hotel and our treatment by any and all staff. Please extend our personal thanks to everyone and we apologize for leaving so many people out.

/the Paines

Right in the Heart of it All
Reviewed 5 days ago

Great location! Right in Trafalgar Square makes a lot of the sites in London within walking distance. We were there for an extended weekend stay sandwiched in between our sojourn in Edinburgh. The staff (shout out to Carlo the concierge) was extremely helpful, knowledgeable and attentive.

The rooms were just perfect. The refrigerator and all its items were free (i.e - included already in the price of the room) and the hotel qualifies as one of the best boutique hotels in which we've stayed .

I would make it a point to stay at this particular hotel each and every time I am in London!!

Great London Location - no concierge lounge
Reviewed 6 days ago

This was a special visit to London, and notes were sent via Hilton booking website. Our Platinum status was recognized by a room upgrade to the 2nd floor (we always request highest available) and the view was surveying the dumpsters, and consequent noise below the window. Spending the time and stress asking for improved accommodation and a consequent room move, was not conducive to this important visit. Correct me if I am wrong, but I understand contractually, as a Platinum Elite, an upgrade comes as 'best available' - and not just the next type up. Failure to look up member requests such as bed type, high/low floor and proximity to elevator, as available, including and any "special requests" is lacking attention to detail, if absolutely none of this is available, a simple acknowledgement or amenity is key to improved guest relations. With decades of hotel experience, I can attest to the value of ensuring all frontline employees know their product, ensuring front desk workers get a visual and tactile tour of room types and location.

Failure to acknowledge elite members is seemingly prevalent overseas, it means our loyalty then becomes split. Last year in one conference alone, we hit the sales person's monthly, quarterly and annual $ goals. Earnest apologies arrived on hindsight, as did a bottle of wine and chocolates, but it was all too late. This is in part, why we took our following US conference to the Marriott chain for business.

Gripe aside, this really is an attractive hotel. The rooms seem larger with high ceilings, décor is modern and accommodating. Bathrooms, spacious and well lit, and the bed was extremely comfortable. There is no elite member lounge, however it seemed that room service was available around the clock. I believe complimentary milk for tea/coffee is provided, I had to ask for it as there was none in the fridge. The air conditioning worked very well during an unusual heat wave.
The location is across from Trafalgar Square & the National Art Gallery, an overall great spot for hitting the London iconic sites, and yet it feels more like a business hotel.
The breakfast was ridiculously slow. They really need to find a better service flow. There were a lot of staff doing several things, and none of it was serving people efficiently. There is a fairly good buffet option, however 17 pounds for a mimosa was astounding.

Beautiful hotel, but expected more
Reviewed 6 days ago

I had such high expectations of this hotel. It was very clean, our room was nice and the beds were comfortable. It is ideal if you're looking to be centrally located.

Unfortunately, we had booked this hotel in part for the rooftop bar and view and we didn't really get to utilize it. I would recommend asking if it will be open your entire stay if you want to spend time there. There were private some private events during our stay closing off a portion of the roof. The front desk staff did not realize that we were guests of the hotel so they were not accommodating until we noticed they let other guests upstairs and we re-approached them. To be honest, my friends and I did not feel very welcome at this hotel. We were often mistaken for public coming to the bar instead of guests and were stopped every time we entered the lobby before being able to proceed to the elevators. We stayed for 3 nights and this happened throughout our entire stay.

Despite this, I did want to mention that I had a great experience with the concierge team when I had a package mix up (I had been traveling and a phone was being delivered to the hotel, which arrived after I checked out). I greatly appreciated their help forwarding the package onto me!