The Strand Palace Hotel
- Free WiFi
With a stay at The Strand Palace Hotel, you’ll be centrally located in London, steps from London Transport Museum and Covent Garden Market. This 4-star hotel is close to Coca-Cola London Eye and London Dungeon.
Stay in one of 785 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.
How to Get There
We arrived to find ourselves in a building site. Front entrance completely closed off. Minimal general public spaces. Shambles at side entrance - somewhat ludicrously emphasied by the top-hatted doorman. A most courteous gentleman, but a hard-hat would have been more appropriate. Hoardings and rubble, hammering and drilling all featured. An appalling experience and not what we paid central London rates for. We could not even ask friends we planned to meet in for a coffee as it was such a mess. We did ask if the hotel had arrangements for afternoon tea anywhere and were told, extremely curtly, at reception on the third day that they 'were not doing this at present.' No surprise but no acceptance of responsibility for the guest enjoying the stay either!
Information on the disruption was sent by e-mail THE NIGHT BEFORE we travelled! No time to make alternative arrangements if we so chose. We were appalled at the most unwelcoming state of the alternative entrance (i.e.side or Exeter St.) area when we arrived and nearly cancelled then, We did not expect to pay these rates to find ourselves in the middle of a building site.
Promised a quiet room, when we expressed concerns at check-in, we were given the usual dog kennel-sized effort on a low floor, (floor 2), and yes, we could still hear the bangs and drilling clearly. It was most dishonest of the Strand Palace not to inform guests in a timely manner of what to expect and, at the very least, not to offer a discount. The hotel would have been better advised to have closed during the very major disruption period that our stay coincided with, as loss of reputation, (judging from conversations with other disgruntled guests), is non-trivial. That it needed/needs major refurbishment is without question. Subjecting guests to its throes is another matter.
Additional and attractive general space is only one reason for choosing a better class of hotel and was demonstrably lacking during our stay.
Needless to say, the printer was not working when we checked out either and we have received NO final statement of our bill, despite being promised that this would follow
on by e-mail. We noted from our bank account a charge amounting to some few pounds - no indication for what. We deduce it may have been for the bottled water, of which NO notice of cost was given in the room, together with NO hotel information in general, a lack which is unknown in most quality hotels. Clearly the Strand Palace can no longer be regarded as such.
Strand Palace Hotel got everything I habe been looking for as a mid-class traveler. The hotel is located at unbeatable location where Covnent Garden underground/subway stop on Picadilly line connecting with both Heathrow airport and St. Pancras international train station. I don't have to switch lines coming in and out of London, which can be troublesome with luggages. The commute makes traveling much less expensive using public transit. The hotel is also walking distance to Trafalga square, further Buckingham Palace and many more attractions. It is close to the center of city with various bus lines.
For a solo travel on budget, I still like nice hotels. If you like to enjoy the famous English afternoon tea, Savory is just cross the street. Though I was not able to get a seat as it was fully booked way earlier, I bought buns and cakes for take-out, along with a cup of tea at the Fred at the corner. I used the kettle provided in my room and made myself a comfortable afternoon tea break in my own hotel room. What a perfect location!
As a four star hotel, it seems clean and cozy. The room is small compared with the hotel rooms in North America. But I don't mind. Staffs are friendly and efficient. I requested early check-in and later check-out. Both were accommodated. I will definitely use the hotel again.
My husband and I chose the Strand Palace because of it’s closeness to both the Aldwych Theatre and Covent Garden Tube station. We found it to be an excellent choice! The entrance is spacious and welcoming and all the staff courteous and helpful. We experienced two bedrooms during our short stay, both of which were comfortable. Our reason for changing the first room was due to a noisy plumbing problem during the night but on mentioning it to Reception the following morning, we couldn’t have been treated more courteously. The receptionist (Ivelina) apologised and promptly found us one of the ‘re-furbished’ rooms which was spacious and quiet. We had breakfast in the hotel, which was excellent as was the calm and cheerful organisation of the very busy dining room.
Hotel was being refurbished and there was hoarding all around. There was also lots of drilling and banging noises during our stay. I was not able to access a room first thing for a shower and had to use the only gym shower which resulted in having to leave the hotel, go back onto the main street, enter a coffee shop and carry my bag down a spiral staircase to be able to access the gym shower. There was only one unisex changing room and shower and the gym goers also wanted to use it. Poor conditions and service at the reception desk given we had paid £220 per room for the night. A discount or free room should be offered as a result in my view as I will never choose to stay at this hotel again.
Absolutely loved the hotel, and the staff. The only thing we missed was a curtain for the bathroom windows, as the room got too light, waking us up a little to early. The bed was very comfortable, as was the rest of the room. Would definitely go again!