The Ritz London
What We Love
- The Ritz' internationally famed and palm festooned tea room, with five afternoon tea appointments starting each day from 11:30 am
- Deluxe guest suites with views of both London's bustling Picadilly Street and verdant Green Park
- The early art deco style design of the hotel's Rivoli Bar, by award winning designer, Tessa Kennedy
What To Know
- Two opulent and spacious rooms at the Ritz are licensed to hold wedding ceremonies
- The Ritz offers a babysitting service arranged through the concierge
- Gentlemen are required to wear a jacket and tie to afternoon tea and dining areas
- READ MORE: How to see London for free
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Sturdy English masonry meets French chateau style architecture at The Ritz in London. Perhaps that’s down to its designers, an Englishman, Arthur Davis; and a Frenchman, Charles Mewés. From Piccadilly Street, the hotel’s ranks of heavy chimneys pierce the skyline. Parisian architectural cues influence the hotel’s interiors; a long vaulted gallery opens onto the Palm Room where afternoon tea is held; or on to private events rooms and the hotel’s restaurant, all bedecked in French architectural style with Louis XVI furnishings.
Bed and Bath
All 133 guest rooms and suites have over many years of restorations, been restored to their original Louis XVI style. Antique furniture, gold leaf mouldings, and sparkling chandeliers set the tone in rooms awash with salmon pink, rose pink, yellow or blue carpets, bed linens, and window treatments of Jacquard and damask silks. Bathrooms are bright and spacious costumed in brown and beige marbles with fabulous thick bathrobes and white linens.
Lunch and dinner at The Ritz Restaurant is one of the finest and overlooked eateries in all of London. Chef John Williams, who has been leading professional kitchens in London for over 25 years, offers an a la carte and small tasting menu that explores British culinary heritage with modern techniques and styling. A typical lunch menu might offer dainty starters, like a dressed crab roll with avocado and charentais melo and continue with a Bresse Chicken Demi-Deuil carved at the table. For desert are treats like an intensely rich Amedai Chocolate Ganache sprinkled with sea salt and tonka. Teams of waiters attend to each table and the sommeliers suggest rare and unique wine pairings to accompany each of the Chef Williams’ grand creations.
In the Area
The Ritz sits in the beating heart of central London surrounded by fascinating cultural institutions like the Royal Academy of Arts, The National Portrait Gallery and a clutch of west end theatres. In neighbouring Soho, new restaurants abound, like the ramen soup spot, Bone Daddies; the always packed champagne bar, Bubbledogs; and Chef Jeremy Lee’s beloved Quo Vadis. Savile Row and famous shopping thoroughfares like Bond Street and Dover Street Market are all a few minutes walk from the hotel.
How to Get There
All of my comments have already been raised directly with the hotel.
First time for seasonal afternoon tea at the Ritz, generally choose Claridges, F&M or the Dorchester & neither disappoint. The Ritz did & I won’t go again.
Seasonal tea £80 including a glass of champagne , comparable to the 2 hotels & F&M mentioned above & hotels visited the week before with 4 guests so the service was fresh in our minds.
Everything was fine until we stepped inside the Palm Court. You get notified by email a few days before your booking, to remind you of dress code & timings. You are reminded that your allotment of time is 90 mins & boy do they mean this.
Everything was rushed & service so robotic & impersonal, as in you are on an out of control production line. We were barked at & things plonked or dropped on the table as if by a failed juggler.
Teapots are left on the table & you pour your own tea unlike at other venues. The tables are small & tightly packed & you can overhear everything said at adjacent tables.
All of the elements of the tea are delivered on a cake stand at the beginning of the tea & hurriedly explained to you by one of the various staff who will attend you. It sits on the table and takes up most of what rapidly becomes an overcrowded small table. In our case this was done quickly & in a very dull bored shouty way whilst the staff member concerned looked at the ceiling not at either of us.
There is no consistency of service a number of people come to your table to hurry you along & basically get you out ASAP. Elsewhere one staff member generally stays with you for the service.
Food was mediocre, sandwiches dry & as if had been standing around for a while. Had to ask for tea to be refreshed, champagne served without asking if we had a preference, & at the same time as the tea, which is a first for us.
Plates were removed before the Christmas cake trolley arrived so we had to ask fir new plates.
Most approaches were statements “ scones, cake, tea” rather than “ would you like”.
All of the team on the day were white males, quite unusual in hospitality , many seemed Italian & French & they spoke quite loudly to each other whilst front of house, at times with 2 or 3 jumping on one table for various reasons.
Service was clunky, loud, robotic & wholly rushed, driven by the staff not the customer.
Without us asking our cakes were boxed within 60 minutes of start of service & the bill delivered to our table & several others.
That is very rude & makes the customer feel as if they are in the way.
No effort was made by any of the staff to establish rapport or personalise the service, it was just get them in, get the service over with.i have never been anywhere if a supposed similar standard where tables have been stripped bare of all linens during service & left before being relaid. It just looks awful, if you are relaying, cover with a fresh cloth & remove the underlaying one.
We honestly felt as if the missing element of this horridly rushed tea was a timer on the table. I suppose that someone should be congratulated for rushing guests through a 90 min service & delivering the bill within 60 mins if it wasn’t so laughable. Being barked at & rushed out after nothing special & all of our cakes being dropped into a cardboard box to takeaway is definitely a first.
At 17 sittings a day & 30 tables of at least 2 per table the seasonal tea must generate £81k a day. £81k of mediocre & disappointing service .
Even the “powder room” Is tired compared to others.
I’ve experienced better service at the Kensington Hotel on a £49 afternoon tea, where the team in service were actually interested in their customers & delivered a clear style of personable & smooth service. The staff we were “fortunate” to experience at the Ritz seemed fed up, disinterested, not customer focused, had no pride in themselves or the product or brand they were representing & honestly might as well have had big signs in their heads saying “ I don’t want to be here, I don’t want you to be here” hurry up & leave”. To be honest with staff hurrying you through & packing up your food we really had no control over our experience.
I say fortunate as it really enabled us to laugh at how bad it was & to realise how good other venues are especially Claridges & F&M.
The old adage “ you never get a second chance to make a first impression” is very true. My first & lasting impression is one of affected, pompous, outdated, tired service & average food & is recommend anyone to go somewhere where they actually value the customer & service & where the makeup of their team on service is more blended .
There is plenty of choice for afternoon tea in & out of London as above or Cliveden if you want out of town.my advice would be to go somewhere else rather than think you will get an amazing experience here.
My partner booked Christmas Afternoon Tea at The Ritz as a surprise which was superb. We walked into the main reception upon arrival where the Christmas tree was decorated so elegantly. We were shown to the cloakroom to drop off our coats before being shown to our table. The afternoon tea arrived pretty quickly and we had a glass of champagne and tea of our choice brought to the table. The sandwiches were tasty and plentiful as they were replenished regularly until we didn’t want anymore. There were cakes and scones too as well as more cakes being taken around and served. The atmosphere was incredible and decor was breathtaking. The Ritz staff are very professional and take the time to talk to you and make sure everything is adequate. To top this whole experience off, we had the Christmas Carol Singers as entertainment. Absolutely fabulous experience and for the price, I would say it was well worth it. Can’t wait to come back again!
I think it was opened in 2018. I’ve visited it every time I am in London, sometimes alone, other times with a friend. So far, I’ve been there 6 or 7 times. Very courteous service. Excellent place to enjoy a cigar in an elegant surrounding and with a nice drink. This month, December 2018, I visited 3 times. Many thanks to Mauro, the gentleman working there, and another Italian gentleman working there, really perfect most courteous service and hospitality one can experience.
Spectacular decorations, discrete and accommodating service from the immaculate staff, wonderfully dressed clientele. Even a christmas choir. Everything you would hope from this institution. At the very least, go in to see their tree in the front hall. Thank you to the waiter who arranged for a tiny spot of dark rum in my (silver serving pot of) hot chocolate.
This was our 2nd visit to the ritz for champagne afternoon tea. My sister and I took our mum for her birthday. The waiters were all lovely nothing was too much trouble. So much food we literally couldn’t finish it all. My only criticism was the dress code, we pondered over what to wear and really needn’t have bothered. We wore smart trousers, blouses or dresses and there were people with crop tops, leather trousers, black jeans and I even saw one woman in ugg boots (not really what you expect at the ritz.) A fantastic experience and lovely to see the ritz at Xmas time definitely recommend.