4.5
Very Good 1522 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Restaurant
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function hall restaurant banquet ballroom dining table

Overview

Location

With a stay at The Park City Grand Plaza Kensington in London (Earl’s Court), you’ll be minutes from Natural History Museum and Royal Albert Hall. This 4-star hotel is close to Buckingham Palace and Big Ben.

Rooms

Make yourself at home in one of the 62 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as karaoke or take in the view from a terrace and a garden.

Food & Drink

You can enjoy a meal at a restaurant serving the guests of The Park City Grand Plaza Kensington, or find a snack in a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.

How to Get There

The Park City Grand Plaza Kensington
18-30 Lexham Gardens
London, W8 5JE United Kingdom

Reviews

4.5 Very Good 1522 Reviews
UPFRONT PAYMENT ON ARRIVAL
Reviewed 5 days ago

On checking in I didn't expect to be asked to pay for the 2 nights in advance, I offered my credit card details so I could take my children to the room but this was denied by a robotic receptionist. My husband had already supplied his credit card details to booking.com to secure booking. We had to wait and hour+ until my husband came back from his meeting to access the room.
We had then to rush and get ready to go out for a show and on returning later that evening noticed speckles of blood on the duvet covers, requested them to be changed the next day and they were.
Our room required 2 key cards to access, it seemed to be a separate annex (with narrow, dingy stairs) to the main hotel, it was awkward as my sister was situated at the other side of the building even though the booking was made at the same time.
It is a good location but our introduction at reception was a dampner
On the positive side we left a plug in medical device in the room, the staff who I liased with were very helpful

Mostly good, a couple of niggles
Reviewed 2 weeks ago

I chose this hotel as I was going to a concert at the Royal Albert Hall. It's a nice neighbourhood, and a quiet street.
I arrived late afternoon to check in, and was told the lift was not in operation. When I groaned (having trudged around the city for hours already, and it was a warm day), I was told they had upgraded me to a large suite room, by way of apology. The receptionist also mentioned that the porter would assist me with my bags, given I had to climb the stairs.
I headed towards the stairs (three flights, remember) but when the porter saw that I was travelling fairly light - I had only a handbag and a fully-packed backpack which was actually quite heavy - he clearly made the decision that his assistance wasn't required after all, and just walked away! I'm in my mid 50s and fairly fit but all the same... not a great attitude.
The room was spacious and clean, however for some reason the sofa bed had been extended and made up into a bed, like there were 2-4 people sharing the room. I was on my own, so I didn't need a second bed... and this meant I did not have the couch to sit on, only the desk chair.
I had to race out again fairly soon after checking in so I didn't have time to call down and ask them to disassemble the bed, however when I arrived home after 11pm it would have been nice to sit on the couch while I caught up on the TV news.
My only other gripe was the instant coffee. Surely, in 2018, a nespresso machine, or a drip-filter coffee machine, or even a cafetiere, is possible? I would have killed for a decent cup of coffee when I arrived back in my room after 11pm, or first thing the next morning.
Overall this was a pleasant stay but that porter needs a bit further training in customer service. The other staff were all very pleasant and helpful. Next time I'll bring my own cafetiere and coffee.

Huge room, okay location, needs some fixes
Reviewed 2 weeks ago

We had a huge, king size room here. Big bed, desk, table and chairs, closet, refrigerator, and bathroom with double sinks. The shower worked GREAT, however getting in and out of it was hazardous. The included breakfast was nothing much to speak of. And unfortunately I must ding this hotel for a nonworking elevator during our stay. Though they took care of the bags for us (thank goodness), two flights of stairs after a long day of walking over London was unpleasant. Location of the hotel was on a nice quiet street, but farther from a tube stop than I would have liked.

Outstanding😊😊😊
Reviewed 3 weeks ago

What a gem. We stayed for 5 nights. Very quiet area. The staff are fabulous. Nothing is too much trouble. They booked a bus for us to take to Bath and a taxi pickup.The mobile phone provided was a great help when we were out. Sainsbury's is around the corner which is very convenient.
I would recommend this hotel whole heartedly.

Really nice staff
Reviewed 3 weeks ago

I stayed 3 nights at this hotel with my husband. Check in was quick and efficient. We were then escorted to our room and given a quick overview of what was in the room, including how to use the temperature control. The room itself was small, but adequate. The shower was nice and had good water pressure. We never heard outside noise. The Tv was good with many channels and we had a small fridge for personal use. The AC could've been better/ stronger, but I think there's not much they can do about that since it's an old building. The Wifi was 'on point ' as my husband put it, really fast connection that never failed or went out. The hotel also provided a cell phone with unlimited data and international calls that we could ake out and about with us, it was great to have and to use (great having google maps on there!!)

The hotel itself is located in Kensington, a 'posh' residential neighborhood. We utilized the Sainsbury's around the corner daily on our visit which was nice and convenient. The tube wasn't far away. There were several good eateries nearby.

Lastly the staff at the hotel were kind, pleasant and very accommodating which we very much appreciated. Overall nice stay.