My wife and I recently traveled to Europe for our 1st year anniversary and my wife’s birthday. And stayed at the London Edition hotel.

I booked the trip in January via the concierge line for members using points to pay for my room along with a upgrade voucher. I made all plans and requests clear.

We checked in to the London Edition on the 27th. As we where celebrating our anniversary on the 28th. We arrived to the property around 6pm after traveling all day. And was treated kindly. And shown to our room. When we entered the room provided. It was clearly the last room available and was unbelievably small and cramped and looked out to a brick wall. The room was a ADA accessible room from what I could see.
When I booked the room back in January. I used two of my 60k vouchers and one of my suite upgrade vouchers to book the room. I had noticed that after booking the phone rep had booked me in to the Miami Edition instead of London. And had to call back to change it. They canceled and re booked the room for London.
So after we checked in to our room in London I was extremely disappointed and was not happy with our room. I went down to the front desk and addressed my room options. I was told that the hotel was sold out and that was all they could do for tonight and could move me to my requested room the next night. I explained that I booked this months in advance and this was not what I booked. When I said I wanted to check out and be moved to another hotel. The front desk manager offered me a room that was ready for another guest check in. I inspected the room and agreed to transfer to that room for the night. They told me it would be an hour before the room could be turned ready for us to move over to. I explained that my wife would like to shower and begin getting ready for dinner. They told me to proceed in the room we where in and would send someone to help us move in an hour.
15 min later in the room I get a call from manager. being told that we would need to vacate the room so they can turn it for the next guest. I told them my wife had just stepped out of the shower. So my wife ended up walking down the hall. Still dripping wet from the shower.
We missed our dinner reservations and ended up dining in the adjoining restaurant to the hotel.
I asked the manager that evening for a copy of my reservation with both room numbers on and her business card to be delivered to my room. I did not receive either of what I asked for.
The following morning I spoke with the AM manager. And explained everything. He was polite and tried to help by asking if they could send something to the room for us. I said that at this point we would like to be just left alone. He did provide me with a email of the information I asked the previous manager for.
Following to the morning of our departure. I went down to the front desk to process my checkout around 10:30am. I explained that we would be vacating the room at 12pm in order to head to the train station. As my wife was still currently getting ready.
I went back up to the room and continued to finish packing. At just gone 11am the door to our room swung open and a young female house keeper walked right in. At this time my wife was stood in the middle of the room and was in no way decently dressed. My wife collapsed to the floor behind a case and tried to cover herself. The maid remind standing in the door way. And shocked to see us in the room. She mentioned that she was told the room was vacant. But she did not take it on her self to confirm before walking in. At this point I was extremely upset with the experience at the London Edition. And in turn have decided to address this matter directly with management.

I have been trying to use the accumulated vouchers and points that I have for some time, and get turned down every time. And the one time I can. The experience was not worth it.

I have Sent several emails to the front desk manager Mr Sjoerd and Mr MA at the Marriott corporate office and have gotten no response from them after explaining what had transpired. The lack of communication shocks me.

I can say that the hotel decor is something to admire and the vibe is very modern business social.

I have lost faith in this brand since the merger that took place and I would like to know how Marriott plan to restore that.

A mixed business and pleasure trip led us to this lavish location so well located in the West End. Berners Street leads into Wardour Street making Soho so easily accessible. From the friendly welcome, lovely room and very pleasant checkout experience I can genuinely say I was impressed. It was a breathe of fresh air to find somewhere in Central London which did not feel like a rip off, although definitely not cheap, we felt it was decent value for money. The Berners Tavern serves up a scrumptious a la carte breakfast menu, I would recommend adding breakfast to your room rate so you don’t need to look at the prices at breakfast! Loved it. Will be back again soon. Valet Parking available.

I am a world traveller, I have been in many luxury hotels of all kinds and I have to say I have never in my life experienced such a warm, gentle, friendly and most important sincere service.

We were lucky to meet Noemi, a gorgeous Italian young woman who for the first moment we sat down in the beautiful hotel lounge and were handed the menu made us feel special, all the sudden we were not costumers but people who deserved to be given the attentions that only rarely you have.

I am not sure if it is all about Noemi or about The London Edition but I have to say my experience tonight has just been one of a kind. It elevated the night for me and my friend and made us fall in love with a place we never knew about before but we won’t forget.

Will come back very soon.

If you at the bar I recommend a margarita and of course ask for Noemi. You will easily notice her when you walk in. She is the beautiful, elegant Italian lady who will smile at you and will make you feel you are the center of gravity of the room.

A great, unexpected surprise...

Noemi, the beautiful Italian lady from the lobby bar, welcomed me and my girlfriend in the warmest and coolest way. It felt like being at home, a luxurious, relaxing and glamorous home where magic happens. Noemi helped us to connect with the venue and with the vibe of the place and deserves a special mention. We arrived at the London Edition by chance, and now we feel like having found a pearl in town... outstanding service. We will come back for sure.

I travel a lot for work and stay at a lot of hotels and every once in awhile you find a hotel that is exceptional and The London Edition is one of them. The hotel is nestled away off a busy avenue in a cool part of town SOHO. I was able to walk everywhere. The hotel is chic and modern but what really makes this hotel stand out are it’s people and customer service. Prior to my trip I wanted certain arrangements made and I made a lot of changes. Sabrina and Domenico at the concierge desk were patient, helpful and efficient. When you arrive you have a friendly face Amadeus greet you at the front door. The front desk, housekeeping, staff at Berners Tavern went out of their way to make sure I had a wonderful stay. The room was spacious, well appointed, and had a spacious bathroom. The bathroom amenities, like a loofah, these extra touches and attention to details are what make this hotel special.We were very sad to leave. I would highly recommend this hotel.