The Level at the Meliá White House
- Free WiFi
- Kids Club
With a stay at The Level at the Meliá White House, you’ll be centrally located in London, convenient to BT Tower and ZSL London Zoo. This 4-star hotel is close to Buckingham Palace and Coca-Cola London Eye.
Make yourself at home in one of the 137 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is included.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms.
How to Get There
This hotel was situated in a very central locale for everything we were doing. We used the tube and car services both with ease. Our room was spacious and well appointed and the people were all lovely and very helpful. Unfortunately, the beds were so uncomfortable and the linens were disappointing. When I mentioned having an unpleasant night in my bed a very helpful woman working the door to the level lounge arranged for us to have mattress toppers brought in. That certainly helped. We were disappointed in the new restaurant for several reasons but mostly the service. Food was ok. Nothing special. I didn’t hate my stay here but wouldn’t book again with so many options in London.
Booked and paid in full for an executive level room back in May for a July visit. On checking in, we were asked to provide the card that we made the original booking on. We didn’t have this card anymore as it had expired so gave them the new card the bank had issued. We were told that due to the card being different, we would have to pay again and they would offer a refund on the original booking. However the lady that does refunds was not in until the following day. We reluctantly paid again and enjoyed our evening at the hotel. On checking out, we asked about the refund and was told that it had already been done. When I questioned which card it had been refunded onto, she said the original one! This card doesn’t exist anymore. She then took the details of my new card and said it would take a few days to show in my bank. I am not convinced I am going to get a refund as no transaction took place at the time but the whole situation seems such a farce! Both myself and my husband had identification on us so could prove we had made the original booking. For this reason we would not stay at this hotel again. Once you have paid for a booking, you do not expect to have to pay for it again!
I stay here a lot but i have to say the breakfast is not as good as it had been.
The buffet in the Level lounge is always cold with the fried eggs cold and dried up.
I asked for a couple of over easy fried eggs three days running but every time they came the eggs were hard yolks.
I would think twice about staying here again unless they improve,how hard is it to provide hot over easy eggs!!!