4.5
Very Good 319 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Restaurant
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Overview

Location

With a stay at The Level at the Meliá White House, you’ll be centrally located in London, convenient to BT Tower and ZSL London Zoo. This 4-star hotel is close to Buckingham Palace and Coca-Cola London Eye.

Rooms

Make yourself at home in one of the 137 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms.

How to Get There

The Level at the Meliá White House
Albany Street, Regents Park
London, NW1 3UP United Kingdom

Reviews

4.5 Very Good 319 Reviews
Great service, great value
Reviewed 1 week ago

The Level at Melia White House was our home-away-from-home on our last trip to London and we would stay there again next time. The staff were amazingly attentive, the room was large and pretty with a good view, and The Level made our stay comfortable and convenient. Also, the location was close to several tube lines and easy walking to things we wanted to see and do. It was more of a business location than touristic, and we were fine with that. Special shout-out to Christina F. for her sincere interest in the quality of our experience.

Terrible service standards
Reviewed 4 weeks ago

I travelled with my wife and my daughter for this trip. It was a business trip for myself and a holiday trip for my family.

I am currently into the third night of my four nights stay at The Level Family Room.

Background - this is the first time that I am staying with the Melia hotel. I believe that this is a Spanish establishment. All the staff that I had come in contact with speaks Spanish. Their communication in English language is adequate but often carries with a strong accent.

There are two check-in reception areas for this hotel. Guests staying at The Level (wing) has an exclusive check in area at the other end of the building. There is also a lounge adjacent to the check in area which is exclusive for guests at The Level.

Room - the family room is a generous size (by London standards). It comes with a king size bed and a double size sofa bed. Our initial impression of the room was good. However, there are some major shortcomings.

1. Although the windows are double glazed, I could hear police/ambulance sirens the entire night. At times, this could be 4-5 times per hour. As a light sleeper, this can been quite disturbing.

2. The toilet seat design is flawed. It is built adjacent to a wall and the space allowance is inadequate. What this means is that a person cannot sit properly on the toilet seat - you have to sit in an awkward angle to do what you need to do. Btw, we are average size Asians.

3. Carpets are worn and has stains on it. And yes, the sofa bed is placed on the carpet.

4. The shower design is flawed. Whenever a person showers the entire toilet floor will be wet.

Food - breakfast spread is good by any standards. I just came a 3 night stay from Hilton Opera Paris and i must say the breakfast at Melia surpasses that of Hilton in Paris.

Service standards

1. Reception staff are courteous. However, the line seem to be engaged each time (at night) when we attempted to contact the reception.

2. Concierge/Guest experience is polite but may not always give the best advice. My wife and child wanted to go to Kidzania at Westfields mall but were directions to change two different tube lines when there was a direct tube to the mall - regent park to wood lane.

3. Housekeeping - cleaning standard is adequate but definitely not service oriented. Sofa bed is not kept during room servicing and is left on the floor the entire stay.

We were informed by housekeeping that as guests of The Level Family room (which is mean to sleep up to 4 pax), we were entitled to one bottle of drinking water per room per day. We will be charge for any additional bottles. We did not received our supply of drinking water for two consecutive days. On the first occasion, I called the house keeping staff and was reminded that only one bottle will be provided. I waited for two hours in the night and the water was not delivered as promised. During the second occasion, I called the guest experience and shared with her my frustrations pertaining to the drinking water issue. I was reassured that the water will be delivered to my room immediately. It never came as I am typing this review.

Come on, management of Melia! I can go to the lounge downstairs to drink as much as I want. I could also have gone to Tesco and buy 2 liters of Evian for 1 sterling pound (which I did). I paid 250 sterling pounds for the room and you are trying to fight with us over a bottle of drinking water?? Unbelievable! I can accept the first omission as a genuine mistake, but twice is considered as bad faith. I have stayed in so many different hotels but this is a the first time that I have come across one like the Melia.

Others - we stayed in room 805. When we checked in, we cannot help but noticed several men sitting along the narrow corridor leading to our room. They appeared to be security personnel. They had chairs and a small table placed on the corridor.

I believed that as guests of the hotel, we should have been informed that there are security personnel placed near our room. We should also have been given the option of staying in a different area as these guards made us uncomfortable. Given the corridor is already narrow, stationing guards with chairs and tables could have been a fire safety hazard to my family.

In view of all the above, I reluctantly rate the Melia as a no no for me. I will be attending a conference in Spain in 2019. I have yet to decided which hotel I will be staying, but you can bet that I have decided which hotel I WILL NOT be staying with.

Pay for the Level Service
Reviewed 1 month ago

We staying at the The Level at Melia White House during our Europe vacation. We were very please with the service and the location of this hotel. We had a great time at the lounge and enjoy the Level amenities to the fullest. They had unlimited soda, juices, wine, and champagne.

Noisy Level Lounge
Reviewed 1 month ago

Stayed at this hotel using The Level on many occasions. Our last visit was marred by the noise created by poorly supervised children in the Level Lounge. It was by far our worst experience of the Level facilities at this hotel or the numerous other Level locations where we have stayed.
As a grandparent it was nice to see some children who were well behaved, obviously enjoying their visit and aware of what was reasonable in terms of their fellow guests. Others were running and sliding around the lounge, their parents oblivious to the hazards created for both guests and staff particularly for those who were carrying hot drinks.
All the staff were excellent as usual and are to be congratulated on their commitment to the requirements of the guests, it's a shame that they are seemingly unable to influence some parents on the behaviour of their children.
Despite this experience we will continue to use The Melia White House when we visit London.

Fantastic hotel and service
Reviewed 1 month ago

Me and my wife have stayed in countless hotels worldwide over many years. I have to say The Level at Melia White House has reached new heights in hotel luxury and service. The staff were so helpful and friendly ( every single one of them ). The food selection and quality was first class and the rooms perfect. Even the lift system ensured there are no queues and direct to your floor with no stops. The location was ideal with 2 tube stations and Euston station close by. I really cant find a single fault with my hotel experience.