The Level at the Meliá White House
- Free WiFi
- Kids Club
With a stay at The Level at the Meliá White House, you’ll be centrally located in London, convenient to BT Tower and ZSL London Zoo. This 4-star hotel is close to Buckingham Palace and Coca-Cola London Eye.
Make yourself at home in one of the 137 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is included.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms.
How to Get There
The hotel is having an upgraded which explains the main entrance being closed. Hopefully the rooms are part of the upgrade as they are very dated, compared to others in London & in the Meliá group.
The segregation of customers between the main hotel bar & the level bar, is not very customer friendly, it felt old fashioned & nor is it treating customers fairly.
The service in the main breakfast room was very slow & not to the expected standard of a hotel at this level.
Finally I never received my Meliá rewards as confirmed at check in, which was very disappointing.
My husband and I just needed a room for the evening as we had come to London to see our daughter for the day before she flew back to Hong Kong. We had previously stayed at 2 Melia hotels One in Alicante and one in Puerto Ban-us .We were delighted with the checking process where we received a personal service from a really nice young gentleman. And even more delighted that the room was ready for occupation by 12 ,despite the literature saying 3 pm. We were met at the door by an absolutely lovely young lady called Alba Ramos. She was so helpful and kind right from the beginning. We explained to her that our daughter was going to be coming to reception and she looked out for her and helped her to our room. We spent a lovely afternoon in London and then returned back to the hotel for a rest. At approximately 7.15 we went down stairs to the level where we had lovely Tapas and alcoholic beverages all included in the price of the level. We then went to bed to relax in our executive room which was extremely comfortable and clean .We then went to bed to relax in our executive room which was extremely comfortable and clean. The next morning as part of the level package you get a sumptuous breakfast in the level area. We were met again by Alba who remembered us and gave a very personable service. As we were seated near the door we were able to watch her customer service which was 2nd to none. She was polite pleasant chatty and helpful a real asset to the hotel group. I would definitely recommend this hotel I felt you really got what you paid for and the surroundings and the food and the customer service even down to the young gentleman who helped us up the few steps with the cases were all excellent.I would Definitely stay at this hotel again.
Recently stayed in a grand level suite at this hotel and was hugely disappointed. Safe area close to multiple underground and bus stations. The staff here is mediocre at best and horrible at worst. The unit itself though was dated with terrible cheap furniture. The pull out sofa bed in the living room was the absolutely worst bed I have ever slept on and I'm not kidding. Just hard and totally uncomfortable, terrible. We paid a rather large premium to stay here based on expectations of elite service and additional amenities like free breakfast buffets and evening reception. The breakfast and reception take place on the first floor next to check in in a non descript room that laced comfort and warmth which matched the staff attitudes. The evening receptions were terrible just minor food offerings with minimum beer and wine offerings as well. Expected much much more for what we paid for the level. The hotel has a bar called Arado...extremely slow service, staff with questionable attitudes ( recurring theme at this hotel) and overpriced limited cocktail options. The concierge service- absolutely terrible. The concierge, or guest relations, is in the first lobby by main check in. Very busy very noisy area frequently requiring long wait. For paying a premium I would expect a dedicated concierge for level suite customers.Overall this was a total disappointment. I will not stay at this hotel again and I would highly recommend you stay away from this hotel as well