The Level at the Meliá White House
- Free WiFi
- Kids Club
With a stay at The Level at the Meliá White House, you’ll be centrally located in London, convenient to BT Tower and ZSL London Zoo. This 4-star hotel is close to Buckingham Palace and Coca-Cola London Eye.
Make yourself at home in one of the 137 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is included.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms.
How to Get There
I booked this trip in August 2018 and have been really looking forward to it.
We arrived to the hotel to be greeted by friendly staff, who offered us a welcome drink. We were seen to quickly by the check-in staff, checked in and given an envelope with "information about the hotel".
Walking to our room, the corridors were lined with plastic and there was a construction company sign, almost opposite of our room. We found this odd, but continued to our first of two rooms from our stay.
This room was bright, the bed was fantastic (definitely extra-long as described), and welcome touches such as the shortbread were nice. Robes were super soft too. The room did have a lot of wear and tear though, marks on the carpets, scratches on the headboard and furniture, and that did make the room look dated.
We decided to just head straight down to the Level Lounge for a coffee and a snack. The lounge is lovely and modern, very bright and has a warm feel to it. Although, the size of the lounge does lead it to lack a little atmosphere when there aren't many guests in there.
The coffees were fantastic, and although the snack options were limited, they were all lovely.
After our refreshments we headed back to our room to unwind. Within 10 minutes of being back in our room, we were startled by the noises of hammering and drilling. I decided to have a look at the booking I made to see if there was any mention of maintenance and there was nothing. Nor had there been any further communication since my booking. However, the envelope that was handed to me at check in, explained about refurbishments within the hotel. This was the first I was told of any refurbishment and it wasn't even face-to-face, but in an envelope!
After repeatedly hearing the noise, I went to guest relations and explained that I had not been informed of the work until I arrived, and I wasn't happy staying in a room with noise.
The member of staff said I shouldn't be hearing anything and maybe it was housekeeping noise. I explained this was definitely building noise. The member of staff said she would speak to a manager and get her to contact my room.
The duty manager contacted me very promptly and offered us a room change, on the same floor but away from where the noise was. I already found this frustrating as if the hotel were aware one side would have more noise than another, why place guests there in the first instance or be charging them the full cost of a room if guests couldn't have the full experience.
Anyway, we were happy to swap rooms as a resolution to the matter and this was done promptly, I was impressed at the speed it was sorted.
On first glance, the second room appeared to be the same, with one major difference being that the bed was no extra long, as advertised. At this point, we couldn't be bothered to complain. We only stayed one night and having had the hassle of moving rooms, there didn't seem much point in wasting time and effort for the sake of a smaller bed.
We decided to get ready for the evening and used the shower. Firstly, the temperature and power of the shower were fantastic. I've been in many 5* hotels and the water pressure has been weak and temperatures inconsistent, so that was great to have a lovely shower. The toiletries provided smelt divine and felt luxurious, and the towels were large and soft, which is always nice!
However, the seal on the glass shower screen was completely ineffective, so after a ten minute shower, I got out to find the bathroom floor covered in water, a massive health and safety hazard when the tiles are polished and can be quite slippery when wet.
I then went to use the hairdryer provided, only to find its electrical safety testing had expired in May 2018, according to the label.
The robes in the second room were not as soft as the first room, which was disappointing, but nonetheless, they were still of decent size and comfortable too.
The second room also had flaws, cracks in the tiles, scratches on furniture, and the fixings on the fan switch was loose too
The variety of snacks and minibar options in the room were good. I was going to have a nice, cold beer, only to find the fridge hadn't been turned on, so decided not to in this instance.
We headed back down to the lounge for drinks and tapas. The choice of drinks were good but we did not seen any alcoholic spirits initially. A really good range of soft drinks which was surprising. The tapas itself was divine, although limited in choice. Although hummus and guacamole were provided for the tapas, they were also in the lounge throughout the day, so you might have found that a bit 'samey' if you'd snacked earlier. Staff were very attentive and kitchen staff were there to ensure the tapas was being constantly replenished. Annoyingly, no dessert tapas had been put out until later in the evening, which meant you missed out. Must say that the quality of the food used was excellent and everything tasted fresh and full of flavour.
Again, the Level Lounge did lack a little atmosphere, considering it was a Friday night too, and we decided to go to the bar. It was quite confusing because we were told that as level guests, the only place we could enjoy our complimentary beverages was in the Level Lounge, despite the hotel bar having much more of a buzzing atmosphere.
We headed out for the evening and came back to our room, where turndown service had visited. They'd left us chocolates and a newspaper which was much appreciated, and the room felt very welcoming. Must admit that I was pleasantly surprised at how little noise I heard. I've stayed in London many times and lights and noise have bothered me, but the good quality curtains and windows blocked out noise and light, combined with a comfy bed with superb quality linen, I had a fantastic nights sleep - I almost didn't want to get out of bed I was so comfy and I even slept through my alarm because I was sleeping so well! My nights sleep was definitely 5*, as was my partners!
We used the coffee machine, and that was lovely although a couple of extra capsules wouldn't have gone amiss and same with the milk. It would've been nice to have drink coasters in the room, just because I didn't want to put my mug of hot coffee on wooden furniture!
We headed for breakfast at the lounge. Coffee and tea was freshly made which I really appreciated, I do hate when hotels have a pot of coffee sitting there that they top people's drinks up with, so that was much nicer. Again, fantastic coffee.
The breakfast buffet choices were fabulous, and food was constantly being replenished, even ten minutes before service ended. Premium brands for condiments made everything that bit more luxurious. My only gripe about breakfast is that the hot food wasn't particularly hot. Unless an item has just been replenished, the food was tepid, and some food, such as the waffles, were actually cold. That is really frustrating as the quality and cooking of the food is divine, and a simple thing of not keeping food warm really doesn't do the breakfast justice.
To sum up, the staff are lovely. To the door staff who greet you every time you walk into the hotel, the housekeeping team who greet you in the corridors, and the fabulous waiting staff in the lounge. Clearly this hotel has an ethos that promotes genuinely friendly and polite staff who are happy to help in any way they can.
The food is all fantastic quality and actually the issues, such as temperature, have nothing to do with the ingredients or how it's cooked.
The communal spaces of the hotel feel luxurious and exclusive, particularly the entrance to the Level wing (makes you feel very much like a VIP)!
However, the rooms (in my experience) are not the same standard and communication about the building works have let the experience down. I also feel that the Level experience, could be tailored. I feel that you could still have exclusivity and benefits of being a Level guest, without being isolated to a single lounge. It's the little touches that make or break experiences sometimes and I do feel that my experience was very much tainted from the beginning, despite the best efforts of everyone else.
This hotel could be outstanding and aim for a fifth star if they fine tuned some areas. I'm not 100% sure yet if I'd visit again, but would be interested to visit post refurbishment to see if that has smoothed out any of the negative areas that I have identified.
I've stayed at the Melia White House many times over the last five years. It's a great hotel, well located, excellent rooms with luxurious beds, best ever breakfast and, above all, superb customer service. It's a genuinely friendly place to be and, now that I no longer live in the UK, I think of the hotel as my London home.
Over the many stays it would be true to say that I've encountered the odd problem, most notably trying to get the air con working well in the summer (I like my bedroom no hotter than 20c, which may be a bit cooler than many people), but any such issue has always been taken seriously and sorted out promptly.
I am slightly hesitant to recommend it too strongly as selfishly I'd wouldn't want it to become so popular that the price goes up! For London, it's good value for money. But they deserve the recommendation: the staff are amongst the best you'll find in a good London hotel.
So we arrived at the hotel around 2pm on 14th December staying for two nights with my partner.
Arrvied at the check in desk and the lady asked for the card we paid with, I didn't have it with me as it was a CC and it was already paid over a month n advance so didn't think this would be an issue, turns out this was a HUGE issue and refused entry to the hotel. We asked for a manager as they had debited my card over a month ago when I booked the hotel over the phone direct nobody told me I cant get access to the room without the card. Spoke to a manager who was the most rude, arrogant person I have ever dealt with. We had travelled from north east to come for a weekend away and she was smirking at us telling us the only option is to refund the CC and pay again. I explained I didn't own the CC anymore so it couldn't be refunded and also we didn't have the funds to pay again. We then had to ask for a higher manager as we were getting no further forward. We the spoke with Lili and she helped us and sorted it all out for us, she was so lovely and couldn't do enough for us as a manager should! We didn't get a welcome drink or pillow menu also nothing was said about getting a shirt ironed as all was advertised when booking. The room was a little old for 4* hotel and the bathroom was tiny with a pitiful shower. The location was perfect and breakfast was lovely with so much choice! also the tapas and drinks were nice on an evening.
Stayed at the level on Dec 14th-16th with my 16 year old daughter as birthday treat.
We had an executive twin room booked.
Arrived at 3:30 pm and main reception attendant told us our room was not ready and to take a seat. She was very blasé about it and not at all empathic.
I asked for a different room as we were both tired and hungry. We were given a room on same floor, 8. Room smelled of dreadful damp so had to phone and asked to me moved. At this stage I was told that I should have checked in at The Level reception desk which is not in the main lobby, ok, so went there and nice young man took our details and asked that we leave our bags in the damp room and when we returned we would have a new room.
Arrived back that evening and indeed had a new room. Were told that we had all sorts of amenities as level guests including a pillow menu! We never got one.
Room was ok, quite small. Beds were the hardest beds I have ever slept on.
One bottle of water for a twin room to share!
Next morning we went for breakfast at 09:30. Lovely breakfast area, no one came to offer us coffee and eventually I had to go and ask the lady at the entrance for some. Buffet breakfast was lovely but the hot food we had was tepid, scrambled eggs were cold but coffee was great.
On Sunday we were up early but again the breakfast was tepid at best, but at least this time we had a pot of coffee brought to table.
Bathroom was spacious. Shower in bath was very poor and not what one would expect from 4 star hotel. Wall above shower had cracked tiles and mould growing in them.
Furniture in room had seen better days, lots of scratches and dings in the wood.
Nice comfy robes and slippers and an espresso machine.
No papers delivered on sat morning which was strange.
Artwork and decorations were beautiful in the hotel, really tasteful.
I will not return
Melia White House is one of those places that has quiet fire. It's located in the lovely Regent's Park area. That means that it's quiet enough to get a good rest after a day knocking about London Town, but central enough to get to Bond and Regent Streets within a 10 minute bus ride (( door to door )). The staff was absolutely marvelous to us and went out of their way to see to it that my Mom and the other ladies of my group were treated with the upmost kindness and respect. Breakfast was eclectic and plentiful, as well as delicious and the DRY Martini Bar didn't disappoint for libations in the evening. Easy accessibility to transportation, as well as a 24 hour Concierge service made sure that tours, travels and reservations were handled efficiently. The sole drawback was the bathrooms. If you have hip or knee problems, the tub is not for you! Other than that it was a magnificent find and stay