Terrible 892 Reviews
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What We Love

  • Simply, the location: Kensington is a wonderful area to wander, enjoy the Regency architecture and stop off at the Natural History and Science Museum
  • The character of this venerable townhouse has been carefully and successfully preserved
  • Efficient, understated and unobtrusive 24-hour service
  • Open fires and comfy sofas in the communal lounges, perfect for relaxing with a specialist cocktail and one of the many hardback art books
  • Furniture from the antiques stores of the King’s Road and Christies auction house collected by board chairman and owner’s daughter, Bernie Gallagher
  • READ MORE: How to see London for free

What To Know

  • Well located it may be, but the Kensington is still in the heart of London, so expect some road noise at the front and restricted views at the back
  • This is an original townhouse that’s been retrofitted as a hotel, so rooms vary greatly in size, shape and ceiling height
  • The air conditioning is ferocious and turned on by default – if you don’t like it, ask for it to be turned off before you arrive
  • There’s an impressive on-site gym and massage facility, but no pool or spa
  • Some Superior and Deluxe Rooms have ziplock single mattresses as kingsize doubles; if you prefer a single mattress request a queensize double


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Luxury Romantic Suite property cottage Villa condominium living room


The Review

A stay at The Kensington Hotel places you in the heart of London, minutes from London Natural History Museum and close to Imperial College London. This 5-star hotel is close to Royal Albert Hall and Harrods.

Make yourself at home in one of the 150 air-conditioned rooms featuring minibars. Your bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature designer toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. English breakfasts are available daily for a fee.

Featured amenities include a business center, express check-in, and express check-out.

How to Get There

The Kensington Hotel
109-113 Queens Gate
London, SW7 5LR United Kingdom


Is this customer service or what?

I've already reviewed this hotel, having been a very satisfied, guest there several times. However, after another lovely 4-night stay last week, I had to give a special shout out to the staff, particularly "Leandro" at the front desk. On my way out of the hotel one afternoon, I mentioned that my TV had frozen and that I was unable to watch the cricket (there was a big test match going on). I mentioned that it was not a big deal because I had to go out anyway, but that I hoped someone could fix the TV before I got back later in the day. When I came back, not only was the TV fixed, but waiting for me in my room was a platter of chocolate covered strawberries with a cricket themed photo backdrop (I've uploaded photo, though don't know if it will attach to this review) that Leandro had apparently cut and pasted just for me, knowing what a big cricket fan I was. Is this customer service or what?

Hot hot hot

The staff were harassed and harassing everyone, the food frozen including bread , can't stick to a contract and wouldn't pay their people the service charge ! The uniform sick and the kitchen porter would leave the plates cups etc for the other ones which would do it wearing full uniform wastecoat shirt jacket because the kp is used to do other multiple jobs in the basement including washing napkins and tablecloths in a old and dirty washing machine . The ice machine was green and the room service trays full of milk and other juices. The hrs don't care about any problem coming to them would provide girl uniform for guys after stealing the original cleaned shirts.


We have stayed here three times now and I am sold. The combination of the service, the location, and the relatively reasonable prices are unbeatable. I especially recommend the buffet breakfast, which can power you through many hours of meetings or shopping or walking around London. As always with centrally located London hotels, the rooms are quite small by US standards and a few of the lowest priced rooms may feel cramped if there are two people and a lot of luggage. But the storage and bathrooms are beautifully laid out.