The Gore Hotel
- Free WiFi
Located in London (Kensington), The Gore Hotel is minutes from Royal Albert Hall and Imperial College London. This 4-star hotel is within close proximity of Kensington Palace and Hyde Park.
Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-in. Planning an event in London? This hotel has facilities measuring 1679 square feet (156 square meters), including meeting rooms.
How to Get There
My partner and I booked in friends from Japan to stay at The Gore for several nights. Despite booking several months prior, the room they were given was in the far reaches of the hotel and was small even by Japanese standards. Stairs were required to reach the room. The photo on the booking website of the same room type bore no relation to the room they were given. The hotel will say ‘oh our rooms are varied and different’ as they have done before in response to Tripadvisor guest criticisms but their advertising on booking sites needs to be way more specific in highlighting this marked variance.
We complained to the hotel about this and were initially told there’s nothing they could do. They then agreed our friends would be moved to another room. This never happened. Only after escalating to the manager were they able to provide our friends with a decent room.
I found the level of customer service dire. Getting hold of the right person to talk to was difficult and the internal telephone lines were crackly making it difficult to hear anything. I felt when I talked to the staff it was Russian roulette wether they would actually do what you asked them to do.
The fee for the room was meant to have been a gift to our friends. My partner went in person to the hotel upon my friend’s arrival and told hotel reception staff in person to ensure my card (registered on the booking site) was debited, not our friends card. Knowing how inefficient the hotel was, I also rang the hotel the day before they were due to check out and emailed to ensure this was done. Guess what. This month, having returned to Japan, our friends found their credit card statement was debited for their stay. Need I say more.
On a fundamental level I think this hotel just doesn’t get where they’re going wrong so in an odd way I feel this post only serves as a red flag to future potential guests rather than trying to get the hotel to change its ways.
I wouldn’t recommend to my friends or use this hotel again.
The location was superb and possibly the only good thing about this hotel. The room was a shoebox and you definitely *couldn’t swing a cat in it, even if you had one. It looks quaint on the surface but is tired and the finishes are all cheap and a mock of vintage. The bed was comfy and I would have got a good nights sleep had my neighbour not woken me up throughout the night repeatedly until 4am because he was so pissed he couldn’t get the key in the lock. Who doesn’t have keycards these days? Hotels that are not interested in monitoring who accesses your room!!!! I attempted to order room service but the menu in the room was incorrect and I was sent a menu with 6 items on it?! So, I gave up and ordered in. They say guests don’t review but vote with their feet. Well, I do both....
This hotel is undoubtedly beautiful and we really enjoyed our stay. We were seeing some concerts at the Royal Albert Hall and it was right round the corner, so ideal for this purpose. We had a lovely afternoon tea on arrival and found the staff to be very courteous and eager to please. When shown to our room, we found it to be really clean and comfortable, with traditional furniture and a lovely bathroom.
However, given the hotel was quite expensive (although admittedly in central London), I expected the rooms to be that bit more spacious, and for the standard features of a hotel to be done just right. For example, I expected there to be a little more to the tea and coffee facilities than a kettle, two mugs and the tea/coffee.
What we experienced was lovely but we were nonetheless a little disappointed.
This is my story:
My Godfather decided to take me to a concert in the Royal Albert Hall and afterwards to an Afternoon Tea as a birthday present.
The place chosen for the Afternoon Tea was the Gore Hotel, which is very close to the RAH.
The service is just exquisite and the customer service went beyond any of my expectations. Please allow me to explain this.
Due to my condition (I have nuts allergy) I am not a person who goes to restaurants, cafeterias or afternoon tea very often. The reason is that most of the staff when asked about nuts are not very customer service orientated. They would just say: “Everything contains nuts” without offering any alternative and using a voice tone like I am bothering too much. I end up most of the time thinking that I am a freak because most of the food is prepared with nuts and I just cannot eat it otherwise I will die almost immediately if adrenaline is not injected in my body(always carrying an epi- pen) and I rush to hospital.
Coming back to the Gore Hotel experience, my Godfather forgot to mention my allergies in the booking.
I talked to wonderful waitress Azucena and I explained the situation and without hesitation she informed the Chef Paolo Di Pietro and straight way he prepared alternative deserts without nuts just for me.
I was so impressed by the quick service that I requested to see him to say thank you. He kindly approached our table and I thanked him for his kindness. He told me that if he would have known about my allergies earlier, he would have prepared something different straight away before our arrival.
Now I know I can go to a nice place to enjoy a proper Afternoon Tea without being worried about nuts and where I will be treated with respect and consideration.
If there is any manager of the Gore Hotel reading this please congratulate Paolo Di Pietro, Azucena and of course Antonio Moral their fantastic and approachable manager.
I think the Star hotels group is very lucky for having such profesional employees among their teams.
I work in Canary Wharf as a receptionist and event coordinator and this will be my example of magnificent customer service, quick thinking, extra mile and above all respect and consideration.
We spent 3 days/3 nights at The Gore.
First, the good: the location is excellent, the neighborhood is relatively quiet, the surroundings appear posh and impressive.
Next, the less: the rooms are surprisingly unsecured (single keyed locks, no security, and the front desk is not always manned), the furniture is unimproved antiques (everything squeaked and groaned so loudly that simply shifting in bed would wake up the room), the bathrooms are proudly "vintage" (old fixtures that waste an obscene amount of water and that leak shower/bath water all over the floor), and accommodations were rather unwelcoming (you have to sit on the floor to make coffee/tea, you have to unplug lamps to have access to electrical outlets, there is no shelf or spot for toiletries in the bathroom).
Our overall view was that The Gore photographs beautifully, but falls rather short for the actual stay. Oh - and be prepared to not only put down a bank card on file "in case", but to have that bank card fully charged for a deposit. Not reserved, not pending - actual charges on your card, which you then have to ask to have reversed at the end of your stay. The Gore was pretty but merely serviceable - and for the cost, we were disappointed in our experience.