The Dorchester Hotel
- Free WiFi
- Kids Club
- Parking On Site
With a stay at The Dorchester Hotel, you’ll be centrally located in London, convenient to Sotheby’s and Buckingham Palace. This 5-star hotel is close to Royal Albert Hall and Big Ben.
Make yourself at home in one of the 250 individually decorated guestrooms, featuring iPod docking stations and minibars. Flat-screen televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 4 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in.
How to Get There
My Mum, Sister and I visited yesterday for the 4th time for a Christmas Carol afternoon tea. It really is our happy place. We were served by Denny who really did make our afternoon memorable. What a great young man who is fabulous at what he does and clearly loves his job. He also served us last year so we were so happy to see him again. The food, service and hotel is fantastic. See you again next year!
We really enjoyed our champagne afternoon tea in this iconic location where service is at the highest level - especially if you're lucky enough to be served by Denny. An excellent spread of endless sandwiches, scones and cakes with a wide choice of teas. The room where tea is taken is outstanding and the accompaniment of the pianist makes the experience all the more special. Just a shame we missed the choir and carols. All in all, a bucket list experience.
I loved staying at The Dorchester in London. The service was great and the room was so spacious. Loved the room decor and the whife marble of the bathroom. Tea time was a great experience everyrhing was delicious. It has a great location i simply loved it! I would definetlly come back!!!
My family and I have stayed at the Dorchester MANY times over the past 15 years and held celebrations there, as well as for my 21st birthday when we booked out 14 rooms and I stayed there with all of my friends. In short, I love this hotel – my favourite. But on this occasion, it was oh so disappointing, and even more disappointing that I had chosen it to celebrate my anniversary with my boyfriend.
When you are paying almost £900 for one night (and that was their cheapest room - superior room), you expect to receive world class quality and for everything to be perfect. Of course mistakes happen, but the myriad of mistakes that we encountered were unnecessary and annoying. I informed the hotel that we would be celebrating our anniversary well in advance of our stay. We arrived at 12:45pm and were told our room was almost ready (this was brilliant as check in was not until 3pm ). We were off to a good start. We arrived early as we had booked in at 1pm to enjoy their Festive Afternoon Tea. The receptionist asked us if we wanted to order a morning paper, and we went with the Sunday Times. We were then promptly seated at tea, and given one of the best tables by the piano which was greatly appreciated. Our waiter Denny was outstanding. The hotel acknowledged our anniversary and bought a small cake with candles to our table. At around 2:30pm, off we went to our room.
The room was beautiful – clean and fresh, room 820. Another anniversary cake was waiting for us, along with some mince pies and oranges. Shortly after 3pm I called down to reception to request tea making facilities as the Dorchester no long supply these as standard in the room. 3:10pm – a knock on our door, a lady from housekeeping asking to take our room service tray away – I said she must have the wrong room but commented that we did request tea making facilities. She apologised and left. 3:25pm – I called reception again as nothing had arrived yet. 3:40 pm – I called again. 3:50pm, lady from reception called me to make sure the tea had now been delivered, and I said no. She sounded embarrassed. 4:05pm, the tea tray arrives, and the man apologises for the delay. If there are going to be such delays and problems in delivering a simple tea making set, why not just offer this facility in all of the rooms like they used to?! It is appalling that I had to wait so long for a cup of tea.
At around 4:30pm, I decided I wanted to take a bath. There was no bubble bath etc in the room, and so I called housekeeping and they said they only have bath salts, so I said that’s great and to please send some up. 50 minutes later the bath salts arrived. Unacceptable.
The next morning when we woke up, (around 10am), we opened our door to collect the newspaper that we had ordered the day previously, which in the past would be hung on the outside door handle. It wasn’t there. I called down to reception, and they sent one up. We did not have to wait too long so that was good.But again, just an annoying mistake.
We then ordered breakfast to our room. The guy that took my order was fantastic and patient. The breakfast arrived around an hour later (no problems there as the guy on the phone had advised us of an approximate 45 min wait). The lady on the way up had spilt our coffee, and we said it was fine, but she said no she must go and change it anyway as she had forgotten one of our other items. I also noticed that the cereal I had ordered was incorrect, and so she took the wrong cereal away also. It took her 20 – 25 minutes to return which again is just unacceptable. We normally like to drink our hot coffee whilst our breakfast is still hot! So three things were wrong with breakfast and it took a long time to rectify. When all these things happen and you're staying in such a world class and expensive hotel, it is just so frustrating.
On check out, I queried the price of our afternoon tea. The man who checked us out said the charge was £95 plus service per person. I showed him the email from The Dorchester for when I booked the tea that said it was £95 per person which included VAT and the 12.5% service charge. I have no problem in having had to pay the higher charge, but not when it was incorrect and we were advised something else via email. I attend the Christmas Carols tea every year and they always tell you the price in the booking confirmation and they have never made this mistake before when charging. He apologised and immediately amended it. There was also a £22 charge on there for something else, I asked if this was for the tea supplies and he said no, it was a minibar item. I said we did not use anything from the mini bar. He apologised and took it off. Just yet another annoying incident which is careless and not what you expect when you are staying in one of London’s most prestigious and expensive hotels.
The man who checked us out did not ask how our stay was, but I told him I have stayed there many times and that I have some feedback. He wrote down all of my points above (or I think he did at least), and he said he would pass it onto the manager who would be in touch 'later today or tomorrow'. We checked out 4 days ago and I have not heard anything, all i have received is a survey request asking how my stay was . I only passed on my feedback as it is such a shame really, and I hope a one off, but who knows. This experience has left a bad taste in my mouth and next time we are staying at a top London hotel I may reconsider and stay at one The Dorchester’s competitors.
As a final note, the temperature in the room was not great. You were able to set the temperature on the A/C control via the telephone screen, but it did not make a difference and the room kept changing temperature but never actually got to the ‘desired’ temperature. Poor shower temperature system as well. Could either have the water absolutely boiling or cold or freezing – no in between. Both of these things I did not complain about whilst there as we were only staying for one night and it didn't hugely bother me, but I did mention it on check out just so that the hotel could look into it for future guests in that room.
All of these things are not the end of the world, but as I said before, when you are paying a very expensive rate (which we were very happy to pay based on my previous experiences!), you do expect everything to be perfect. I would say to anyone that hasn’t stayed there before, to give it a go, as it is an extremely special hotel, and one would just hope that our experience was a one off.
Decided to stay overnight for a wedding. I have to first say the staff are outstanding. The Spa staff incredible! They bend over backwards to be helpful. Lunch in the Bar was really tasty plated beautifully. The downside for what you get for a superior deluxe double was dark small. Sumptuously decorated and a fantastic nights sleep. But the toilet flush if you’re a woman with fingernails I do warn you need to use the back end of a hairbrush or you’re going to break your nail. There was no way to lock the room at night as well . Also had to ask for cotton wool Ear buds shower gel for the bath body lotion etc. as they only give you a small amount of hidden in the shower which only had a fixed head .was disappointed the water only arrived in the room at night. I had to go to the spa to bring up from there. Very disappointing when you pay that sort money would expect the best of the best in the room .