4.0
Very Good 953 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Situated on a very quiet residential street only 5-minutes from the Gloucester Road tube station which makes traveling to and from Heathrow a breeze
  • Continental breakfast can be taken in the lobby or your room
  • Free WiFi

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
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Overview

Location

With a stay at The Cranley, you’ll be centrally located in London, convenient to Natural History Museum and Royal Albert Hall. This 4-star hotel is close to Buckingham Palace and Big Ben.

Rooms

Make yourself at home in one of the 39 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Additional features at this hotel include babysitting/childcare (surcharge), a fireplace in the lobby, and discounted use of a nearby fitness facility.

Food & Drink

Take advantage of the hotel’s room service (during limited hours). Mingle with other guests at a complimentary reception, held daily. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station.

How to Get There

The Cranley
10 Bina Gardens
London, SW5 0LA United Kingdom

Reviews

4.0 Very Good 953 Reviews
Filthy hotel
Reviewed 14 hours ago

Unbelievable, this hotel has 4 stars??? The AA need to look again, how is it possible?!!
Carpets are filthy, the headboard looks disgusting, there are no hangers?? PAT testing is out of date=fire hazard.
Evidence photos attached, £200+ shocking!

Awful dirty room and corridors
Reviewed 14 hours ago

We stayed in this hotel and how they have 4 star rating beggars belief. The pillows have no protectors the head board was filthy dirty as was the carpets No hangers in the wardrobe and no glasses for drinks. There was a hose pipe grout of the bedroom window for air con The TVs was stuck on one Chanel. The lounge reception was set up for afternoon tea. The table clothes were not even ironed. The carpets are dirty and torn. Clearly who ever owns this hotel really doesn't care about guest experience! If you do t mind sleeping in others peoples bodily fluids book this hotel !

Faded elegance
Reviewed 20 hours ago

We booked a Superior Double room at the hotel through a secret escapes/late luxury promotion and ended up paying £150 for our stay. For this price in Kensington, I would have been happy with a leaky cupboard! The room was massive - we had a large double bed with a TV in a sizable bedroom with an en suite bathroom which had a lovely deep bath. We also had a balcony with a view of the London skyline, which was a hidden treat! Some of the decor was a little faded/tired but everything was spotlessly clean. There were no tea and coffee making facilities in the room, but we did not mind this.

The hotel is on an extremely quiet street with barely any noise from traffic or passersby, which was brilliant as I had a half-marathon to run and needed a good night's sleep. That said, there are plenty of lovely restuarants and bars in the local area. The hotel is a couple of minute's walk from Gloucester Road Tube station and about five - ten minutes' walk from the Natural History Museum, half an hour's walk from Hyde Park.

The staff were helpful and accommodating. We were asked to pay a £50 deposit against the use of the mini-bar but, since we had no intention of using the mini-bar, we refused and the staff were very good about this.

Included in the price of the room was a continental breakfast, which consisted of toast, pastries, tea/coffee and juice. There was an option to pay £5 each to upgrade to a 'garden breakfast' which included cereals/yoghurt/etc.

All in all, I would definitely recommend the hotel at the price we paid for the location, the quiet and the option of late check-out.

Excellent location but 4-star accommodation does not mean quality and service
Reviewed 5 days ago

Good neighborhood with fine restaurants and pubs; close to transportation hubs. Small rooms but clean and comfortable. Onsite restaurant with good food. Some of the staff were pleasant, others not so much.

Followup on requests were negligible. Inadequate clothes storage space in room. Portable A/C unit didn't cool room. No elevator on one side of hotel. Shower water temperature fluctuates from cool to hot. Not all electrical outlets, lights and clock are operational.

If you are willing to accept the bad with the good, the Cranley may be worthwhile.

Very nice place
Reviewed 6 days ago

We stayed at the Cranley in Sept. 2018 for a full week. We really liked it. The location is really great, as it is close to several tube stops, near lots of restaurants and shopping, etc. The facility is in good shape and the staff were friendly and helpful. We had an issue with the WiFi, but it was quickly fixed. We had breakfast there one day and it was really good. It was also very quiet at night, which was great.