What We Love
- A boutique stay in London's charming neighborhood of Little Venice, with breakfastFeeling regal among the Victorian-style room furnishings
- Reaching the peace of Regent’s Canal and Regent’s Park in minutes
- Satisfying your cravings for hearty English food in The Colonnade’s restaurant
What To Know
- Located just a minute's walk away from the Warwick Avenue tube station (with access to the Bakerloo Line)
- Depending on your room type, some lodgings can be cramped
- WiFi reception can be iffy
- You'll likely be greeted by the hotel cat upon arrival
In rather a grand building in charming Little Venice – a tranquil canal area in the West London – The Colonnade is a real gem of a boutique hotel, with opulent rooms decorated in rich crimson, deep greens and gold. Adding an even more regal touch, the hotel is just a short walk from the tree-lined Regent’s Canal and Regent’s Park, one of London’s most beautiful green spaces.
The rooms are dreamily filled with dark, antique wood furniture, gold-framed pictures of Grecian urns, elegant lampshades and dramatic thick curtains. The beds, some four-poster, are accordingly “wrapped” in Egyptian cotton. This is a place where you can expect to feel utterly pampered, Queen Victoria-style.
And, speaking of royal service, if you need any assistance maximizing your London stay, the concierge service is on hand to ensure your calendar is chock-full of theater trips, West End musicals and more.
How to Get There
We found a deal on Wowcher for The Colonade Hotel and phoned to check availability before we paid for the voucher. Within 10 mins of booking the voucher I emailed the hotel, that was their recommendation, to confirm I wanted 2 rooms. 48 hours later no confirmation so I phoned to be told they hadn’t received my email and i shouldn’t have been told there were rooms on that date. I copied myself and the other guests on the email and everyone else received the email so I think they lied. After insisting on talking to a manager and reporting them to Wowcher I suddenly received a confirmation emailing for the room bookings. However upon arrival on Saturday we were allocated the 2 rooms one of which was a basic room and the other a full suite. I asked at reception if the second room could be upgraded too but was told no; staff were completely uninterested in the fact that this was the second time I’d been treated badly. The basic room was clean but very dark and small; the hairdryer had a very ill fitting plug which was dangerous too. When we arrived we weren’t given any info about breakfast or wi-if codes etc either. All together a disappointing visit; we won’t be coming back. What a shame when it just takes a few minutes to treat paying guests with a little respect.
Booked via Secret Escapes.We had a lovely room on 2nd floor.Everything you need - comfortable bed,safe,good lighting,accessible sockets etc. Quiet surroundings considering the underground is quite near.Breakfast was OK - would have like some yoghurt though.
It is a good hotel, clean and a nice breakfast. They have different kind of rooms, so be sure you ask not to be placed in the basement. The rooms upstairs are very nice. It has a historic atmosphere. It is very close to the metro, so you can easily enjoy London.
We stayed at this hotel a few years ago and were surprised by the number of poor reviews that it had received recently, unfortunately they were well deserved.
We stayed in room 46 in the attic, the room looked worn and it had a number of issues that really rendered it unsuitable for use. Firstly there was a fault on the air conditioning unit and it buzzed loudly every couple of minutes, so although it kept the room cool it made sleeping without ear plugs impossible, on complaining about we were told that staff were aware but as it was so old they were struggling to get replacement parts for it.
On our second night we only had a trickle of cold water which meant that we couldn’t use the shower as it was too hot and the bath took and age to run, this happened again on night 3, I complained to the manage, who could only offer us a meal in the restaurant or afternoon tea FOC, neither of which we were able to take up as we had our entire trip planned, or aa free up grade next time we stayed with them, unfortunately they would only offer this until Feb 2019 and we have no plans to go back to Londonuntil next summer, I asked for a partial refund and was told that this was not possible, not sure why as I booked with them directly, but reading other reviews this seems to be the norm for this hotel.
On our 4 day the light bulb over the mirror went out, I asked for it replacing as I went out at 9am and when I came back at 6pm it was still out and not replaced whilst we were there!
The guest book tells you that you get free apples, a free daily newspaper, robes and a shoe shine service, you dont’t, you get a very poorly stocked mini bar with no price list and a selection of nice tea and poor coffee. I have suggested that maybe they remove the books from the rooms until they update them
Breakfast was ok, but we were not given any information about when and were it was served, also there are other options to the food that is put out but you are not givens menu. The dinning room was not particularly clean with food on the floor.
The room itself was shabby, in need of redecoration and new soft furnishings, the net curtains and chairs needed a wash.
We love little Venice but will not stay at the Colonnade again unless it has a major overhaul, and we are given a partial refund to compensate us for the awful experience. Luckily we didn’t spend much time at the hotel but having paid just short of £700 I expected much better.
The only redeeming feature was Ethan, a very polite and helpful young man who worked on th concierge desk.
I booked through Booking.com in mid March for a mid June stay. They took full payment from me in March which they subsequently said was an "error". I cancelled the booking within the correct period and had written confirmation that there was no charge. Almost one month after cancellation - and after several emails and telephone calls - they have still not sent my refund. terrible service. They take your money when they are not supposed to and then refuse to return it!!!