The Athenaeum Hotel & Residences
What To Know
- Very kid-friendly stay with daily milk and cookie deliveries and free-to-borrow razor scooters for exploring nearby parks
- Rooms have complimentary mini-bars
- Free WiFi is speedy
- Less than 5-minutes from the Green Park and Hyde Park Corner tube stations
- Free WiFi
- Parking On Site
The Athenaeum is in the heart of London, walking distance from Green Park and Wellington Arch. This 5-star hotel is close to Buckingham Palace and Selfridges.
Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators and iPod docking stations. Wired and wireless Internet access is complimentary, and plasma televisions with cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 spa tubs, a health club, and a steam room. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request).
How to Get There
We had a wonderful stay at this hotel. The bedrooms were good in an art deco style and the bed was very comfortable. The staff at the hotel were exceptional in an understated way but nothing was too much trouble. Dinner and breakfast at Galvins managed to deal with our diverse family food requirements with style and panache. The head waiter made our dinner really sparkle. We can't wait to go back. The mince pies by the door for guests sums up the little attention to detail of this wonderful hotel.
Second visit to the Anthenaeum and it was amazingGreat for Business and for pleasure And Stuart you are a StarWhat a great way to celebrate my BirthdayThe room was fantastic, every detail had been thought of and after a night with the boys an ideal place to crashSunday lunch 10/10I will be backCulinary Explorations ....
My reply to the General Manager:
Please find a summary of my recent stay as requested.
I have been a regular if not too frequent patron of The Athenaeum since 1973. It has been the only hotel I’ve used for all my stays in the capital, I’ve never even considered looking for an alternative hotel until now.
I have not visited the capital for about four years, the main reason being the unreliable rail service from Suffolk to London. So for the very special occasion of our forty-eighth wedding anniversary we decided on a long weekend in London at our favourate hotel.
To negate travel problems we arranged for chauffeur services from door to door to and from The Athenaeum. We also arranged for lunch at The Ritz, Theatre, dinner and afternoon tea at The Athenaeum.
The Athenaeum is not the same, it didn’t feel like “my home from home” anymore.
First let me detail our major concern; to understand the gravity of this you need to know that my wife has had a kidney transplant, (my kidney), and as such she has to take immunosuppressant medication compromising her immune system giving her a higher susceptibility to infection. This should be no problem in a five star hotel but.....
On our first day when she used the wash basin in the room she notice the water drained away very slowly. It was the same next morning, when I lifted the plug to try to ameliorate the problem disgusting detritus floated into the basin. On reporting this to the desk it was immediately cleared but of course we had both washed our hands and faces in this sink by this time and we were worried.
Our evening meal on the Friday was nice but there was no “amuse bouche” that we had enjoyed on other occasions and although you were aware of my wife's intolerance to chocolate we were served an all chocolate Petite Four.
While commenting on the restaurant I will also give this observation that at a breakfast we were seated the end of the restaurant where the wall had scuff marks and wine stains and the table surface was somewhat distressed. Not, in my opinion five star.
On Sunday we had to cancel our afternoon teas because my wife felt unwell. In the evening we decided to quietly have some toast and a sandwich in “The View”. We were then told "The View" was not open, (we were told on check in that it was open), we were told the restaurant could not help with sandwiches and to go to our room and call room service which was not what we wanted to do after spending all day in there but it worked. Please also note that on checkout we were told again that "The View" was open! So this was one of the hotel’s facilities we did not enjoy through misleading information.
Checkout on Monday reinforced my reservations of ever returning to The Athenaeum. My bill had a couple of errors:
1. A bar bill that was not mine, this was quickly resolved.
2. Over charging me for my stay by two hundred pounds. This was not so easily resolved. When I pointed this out the desk “manager” he was adamant that the bill was correct and that I had misunderstood the amount of my prepayment. This was also eventually rectified by someone else, Shaun, I believe who also made a goodwill gesture of not charging for some of the breakfasts.
When I told the desk manager that I was not very happy with my stay he asked me to elaborate to which I responded that I didn’t think the foyer in front of other guests was the place for such a discussion. He insisted so I obliged. What happened to Sally’s mantra “The answer is always yes”?
Other observation on this visit, I paid for an upgrade from a Delux Room to a Park Room, on a couple of previous occaision I have been surprised by a FREE upgrade from a Superior Room, once to a Mayfair Suite and once to an Apartment both with complimentary bar. The thing about this latest upgrade was that on Sunday night we had a note telling us that Piccadilly was to be closed to traffic for roadworks and that we could change rooms, you should have been aware of this when you offered me the opportunity to pay for an upgrade. Actually the roadworks were quieter than the “Boy Racers” in their Lamborghinis…………..
I would also question the bed in room 302. Although still reasonably comfortable if that mattress is a Hypnos, as you state on your website, then it needs replacing.
There you have the reasons why I think The Athenaeum has lost something and is not as good as it was, but don’t loose too much sleep over it, the overall the weekend was a reasonable success.
• The Ritz maintianed its standards and was equally as good as other lunches we have had there, possibly a little better.
• The Wyndham’s Theatre production of “The Height of the Storm” was brilliant and very thought provoking though possibly an unusual choice for your forty-eighth wedding anniversary.
• Norfolk Chauffer Services performed splendidly.
Unfortunately The Athenaeum was just and only just a five star hotel.
Hopefully this will help you understand our disapointment and why we feel the hotel has changed, you don’t get two forty-eighth wedding anniversaries and you don’t know if you’ll get a forty-ninth.
On the bright side Jim and John and one other maitra’d were the only three people that we recognised and they haven’t changed and were the last glimmer of the former Athenaeum."
The hotel did offer me a "Free Stay and breakfasts" to try to show that they can do better which I declined, I just don't want to stay there anymore.
This was a present for last Christmas. The hotel staff were extremely attentive. We were welcomed, given robes and then our wonderful treatment. A good hours worth. You can choose from one or mix and match treatments. After we were given a glass of bubbly and towels to use the spa facilities. Just be mindful the changing room is very small and there is limited chairs and room for just chilling if you are in a big party. Beautiful hotel and would visit again.
I have stayed at this hotel previously and had a great time in this fantastic hotel and location. However this recent time was impacted by a number of issues that shouldn't occur at a hotel of this nature. The continental breakfast was not well replenished when running short on certain items. This is despite us asking and being told it would be done shortly. Unfortunately half an hour later it wasn't and we had to leave. We were also allocated a room on the top level next to the lifts which meant we could hear the mechanics of the lifts working throughout our stay. Then recently after leaving we received a folio for another room that was not ours that had been charged to our credit card. Clearly I assume this is a once off and the hotel is well designed and in a great location but fair to say that the attention to detail of some of the staff (I am sure most are great) was not what is expected of a hotel such as this.