5.0
Excellent 889 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • The bar has a great view of Canary Wharf, O2 arena and skyline
  • Bathrooms have Molton Brown toiletries
  • Executive rooms are spacious, well-appointed and have small private balconies
  • Free WiFi

Amenities

  •  Bar
  •  Free WiFi
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sunborn London in London (Docklands), you’ll be minutes from Excel Exhibition Centre and close to O2 Arena. This 4-star hotel is within close proximity of Boleyn Ground Stadium and Cutty Sark.

Rooms

Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and tablet computers. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless Internet access and concierge services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator (lift). This hotel has 3 meeting rooms available for events.

How to Get There

Sunborn London
Royal Victoria Dock
London, E16 1XL United Kingdom

Reviews

Fabulous experience
Exploration760903

The wife and I were staying on the Sunborn yacht hotel Nov 2019 as a wedding anniversary gift from our daughter,
Overall it was an excellent, amazing experience for the whole of our stay.
Kind, friendly, efficient staff.
Clean airy rooms.
Excellent food .
Thank you to all the staff on Sunborn London for making our stay so enjoyable.

Enjoyable stay
lilyjHerts

Must admit we were expecting a bit more luxury for the price paid / 4*rating. However, had a lovely room with a balcony overlooking the water with great views of dockland. It was worth paying for the upgrade and the room was bigger than I expected. A few more toiletries should have been provided as we were travelling light and there was no bath cap or body lotion and only one mini shower gel for two people. The bar was very understaffed and waiting times in the afternoon was around 20-30 minutes, so a lot of people were complaining. They also stuck 12% service charge on top of that. The drinks were very expensive and wine list not great with very few wines by the glass. Because of this we were quite hesitant about booking the restaurant ,as were worried about the expensive price tag being worth the money. So glad we did as the food was excellent and of a very high standard. We didn't opt for breakfast as there is a lovely Italian Deli / cafe nearby and half the price. I have read the mixed reviews about the staff. We found them to be friendly and polite. Just a few niggles. There were food trays left out in the hallways for a good part of the day. The wine waiter served us room temperature white and thought that sticking it in an ice bucket was sufficient. Would I stay there again ? probably if the price was right. It's a good location. Lots of things nearby and easy transport links into other parts of London.

Extremely underwhelming and not luxury, stay somewhere else!
mootoo2u

Let me start by saying please don't book this hotel, there are much better in hotels in London for the price and ones that actually are luxury. This advertises itself as a luxury hotel but it is very far from it and I've stayed in places that truly are luxury and you get the experience to match. This also rates itself as a 4* hotel but would be scraping the barrel if it were a 3* hotel.

My wife booked this hotel for my Birthday, as we thought she thought it would be something different and unique and it was for the wrong reasons. We checked in to the most dour of welcomes from the reception staff, who just give us our keys with no mention of the facilities. My wife had also previously called to mention it was my birthday but there was no mention of this and nothing to make it feel special, even in the room.

What was waiting for us outside our room though, was a pile of dirty trays and glasses, which looked it was from breakfast (it was 4pm at the time we arrived). When I complained to the reception, I was met with indifference and was told they would just clear it away but wouldn't do anything to make up for it, like it's perfectly acceptable for a "luxury" hotel.

The rooms are dated, with dirty carpets (both in and outside of rooms) and the whole experience was extremely underwhelming, especially as it was my birthday. For dinner, we opted to go out to Gauchos at the O2 and the service there was incredible and they also did a nice gesture for my birthday, which was really appreciated and wasn't so difficult.

I honestly have had much better experiences and welcomes, staying at Premier Inns, so would definitely avoid this place, which is a shame. Since our stay, I've had lots of people ask me how it was, as they would have been eager to try it but unfortunately I have been unable to recommend this place to anyone I've spoken to. Also, I am not one to leave negative reviews on a whim, if you look at my other reviews I've left some amazing reviews for other places I've stayed at that really were luxury and were the customer service was incredible.

This place really needs to go back to basics and train their staff on customer services and hotel management.