4.5
Very Good 3012 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Sleeping inside the newest icon to join London's skyline
  • The infinity pool and the Gong Bar are both located on the 52nd floor
  • The globally-minded signature restaurant TĪNG also offers a full vegetarian menu
  • Even the gym has mind-blowing views

What To Know

  • The vibe is business-friendly
  • This is Shangri-La's first UK property
  • There's no spa, but in-room spa treatments can be arranged
  • Apart from service dogs, pets aren't allowed

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Serene sleep with a a sky-high pool and cocktail bar in Renzo Piano's stunning London showpiece

The Lowdown

You’ll never tire of London during a stay at this modern-day icon, with its gob-smacking views of the city. The 202 rooms, spread across floors 36-50 of the Renzo Piano-designed The Shard, sport an executive-friendly, clean-lined simplicity: think a gray, blue and beige color scheme, tasteful abstract art and tons of natural light. While the setting is unmistakably London — you can see the River Thames through any of the floor-to-ceiling windows — the Hong Kong-based brand’s Asian hospitality shines through in touches like cups of Chinese tea upon check in and a 24-hour concierge service. But it’s the views that really set this hyper-modern player above the rest of the pack: doing laps in the infinity pool on level 52 means taking in spectacular views towards St Paul’s Cathedral, and even the fitness center has floor-to-ceiling panoramas to help the workout fly by. The farm-to-table dining at TĪNG is available a la carte or as tasting menus, and there’s also a traditional English afternoon tea on offer, plus an Asian-style one.

In the Area

Just a five-minute walk from the hotel is Borough Market, a great spot to gather provisions for a picnic by the Thames, or simply to people-watch. Take advantage of London’s world-class cultural scene while you’re at the heart of it: catch a show in the West End, London’s famous theater district, or marvel at the treasures contained within the Tate Modern, one of the world’s greatest contemporary art spaces. Rub shoulders with the toffs and finance titans at nearby Canary Wharf, a modern biz-centric district featuring a waterfront cinema, several upscale shopping malls and the UK’s largest collection of public art.

How to Get There

Shangri La Hotel At The Shard London
31 St Thomas Street
London, SE1 9QU United Kingdom

Reviews

4.5 Very Good 3012 Reviews
pure luxury
Reviewed 3 hours ago

One of my husbands favourite hotels in England and not just because of the outstanding breathtaking view of London.
The staff from the start taking our car, bags to our room check in very straight forward it would of been nice to of been shown to our room as we got lost! And some of the high tech items in room explained would of been helpful - it took us a while and wasted valuable time in our short London stay to work out. I.e. there are no curtains but electric blinds, the light switches! (Never did the desk light to work) the toilet has many functions so I understand none of which we got to work, never got any hot water in basin I’m sure there was some. But we did find the kettle hiding in a cupboard.
That aside the bed was exceptionally comfy and so the pillows. Great soft linen and towels what you would expect in a 5 star hotel.
However.
This is our second visit last visit 4 years ago we did think in the breakfast dinning room it was Looking a little worn with tatty flooring the breakfast staff seams rushed of there feet
With many uncleared tables and a long wait for service. Also
Was quite surprised that a female waitress with very long flowing hair was allowed to serve food!
But a male waiter went out of his way to assist me with a request for cream, fresh fruit and syrup which wasn’t on the buffet.
We will return and next time will ask to be escorted to the room.

Extended Stay - Business
Reviewed 6 hours ago

I stayed at the Shangri-La for ~3.5 weeks (almost a month) in December on business. Even though I was facing the train tracks and not the city, from my room I witnessed the most spectacular sun rises ever. All I can say is wow!

The hotel was even more luxurious than I could have imagined and I especially loved the heated bathroom floors & toilet seat, the “smart” bathroom mirror with a tv built in and the infinity pool. I frequented the cocktail bar (Gong) and always appreciated the staff accommodating me at a window seat even if I didn’t have a reservation.

Given a few days notice, the concierge was able to secure lucrative reservations for me at Chiltern Firehouse & Sketch (both were incredible).

There wasn’t much consistency regarding which nights I did or did not get chocolates with turn down service — so it always left me guessing.

Because I stayed more than 20 nights, I made Jade status with Shangri-la on this trip alone — but unfortunately didn’t receive any recognition for it nor any note/gift on my last night. The other two minor issues I noted included the WiFi being down for two nights (not consecutively) — no alternative was offered. And the billing for my room being completely messed up — leaving me with foreign transaction fees that I had to pay between the refund and re-charge.

Overall the staff were always incredibly pleasant, friendly and helpful. I loved getting to know them over my stay and they definitely made a point of recognizing me by name. I would definitely come back for another lovely stay!

One of the world's great city hotels!
Reviewed 1 day ago

We stayed here purely for the experience of spending a memorable night at one of London's unique hotels. The Shangri-La Hotel is located in the iconic Shard, that supertall skyscraper of some 95 stories which towers over London from the bank of the Thames at London Bridge. The hotel occupies floor 35 to 52 of the Shard, with the main Reception on the 35th floor of the Shard Tower.
Our stay was, without a doubt, exceptional. This is a luxury hotel and it doesn't come cheap; our room was almost £500.00 - yes, expensive! However, to maximise the enjoyment and memorability of our stay, we had selected a deluxe city-view room, to ensure we had a great view of some of the landmarks of London.
We arrived at the hotel some hours before check-in as we were attending a matinee session of the theatre. We didn't expect our room to be available so early, and it wasn't, but we were assured our bags would be taken care of and placed in the room in readiness for our arrival. The Reception staff were welcoming, professional, and knowledgeable. When we did check in after the theatre, we were shown to the room by one of the staff, mainly to explain the various features of the room (particularly the operation of the floor-to-ceiling electronic blinds - there are no drapes). As expected, our bags were in situ.
Our room on the 43rd floor was beautiful: uncluttered, spacious, contemporary and bright (because of the floor-to-ceiling windows). The overall tones were soft and gentle, no glaring colours or flashy features; it created an overall feel of calm and restfulness. The bathroom was huge, with heated flooring, a heated toilet seat, and a huge rain shower head. L'Occitane toiletries in abundance, huge soft bath towels, and dressing gowns complimented the luxurious feel. The king bed was extremely comfortable, as were the pillows. And the view! WOW. We overlooked the West End of London, and could see from the Tower of London across the the London Eye and the Houses of Parliament. Watching the sun set across London from so high up is not something you are able to do every day!
We did use some of the hotel's facilities. We had late evening drinks in the Gong Bar on the 52nd floor of the hotel; once again the evening views across London (this time from the Lower Bridge looking east to Canary Wharf) were unparalleled, and the bar staff ensured that we as hotel guests had window seating to be able to enjoy the view perfectly. We also had breakfast at the Ting Restaurant on the 35th floor of the hotel, again with a window table to enjoy the view across the eastern quarters of London. The coffee was outstanding, and our breakfast dishes (Eggs Benedict and the Full English) were delicious, and very reasonably priced.
Every element of our stay was beautiful. The public areas of the hotel are beautiful; the staff are gracious, professional and discreet. The whole experience oozes luxury, style and class.
Check-out was efficient and professional; our bill was correct. We left asking ourselves: "When can we come back to stay here again?"

Afternoon Tea with a View
Reviewed 2 days ago

My daughter and I had a fabulous afternoon tea and were treated with kindness and excellent service. The tea and sandwiches/desserts were delicious. Our server, Valeriu was humble, personable, and very good at what he does. We did not feel rushed and enjoyed sipping on tea while looking out the window at the fabulous view. I would highly recommend this for a special occasion or special visit. We will definitely come back!

Perfection!
Reviewed 3 days ago

One of the hotels that gives you memories to cherish!
Stayed here just over a year ago, the views, food, staff and of course the rooms/views are the finest you'll experience.
I couldn't fault anything the stay from start to finish is exceptional, the hotel you'll never forget about.
A night here is a must for anybody seeking luxury at all levels.
Amazing!!