4.0
Very Good 2236 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
bathroom sink mirror toilet double flooring towel tile

Overview

Location

With a stay at Rafayel on the Left Bank in London (Battersea), you’ll be close to Stamford Bridge Stadium and Royal Albert Hall. This 5-star hotel is close to Buckingham Palace and Big Ben.

Rooms

Make yourself at home in one of the 65 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels provides entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator (lift). Self parking (subject to charges) is available onsite.

How to Get There

Rafayel on the Left Bank
34 Lombard Rd
London, SW11 3RF United Kingdom

Reviews

4.0 Very Good 2236 Reviews
The worst spa ever !!!
Reviewed 11 hours ago

So my boyfriend and I attended the hotel for Valentine’s Day mainly for the spa. Only to find the hotel to be dated and tacky decor. In one word. Cheap!

This is not a five star hotel !! Or is a 3 star at a push.

Our room was above the restaurant and in a separate building to the hotel. This was disappointing as we had asked for a Thames view only to see the bikes and lights flashing by our room all night. The room was also very cold. We called down twice to have this resolved to which they told us just to wait it will warm up and then sent someone who didn’t speak English or know what he was talking about. Very frustrating!! I slept in my jumper!

The spa was small. Dirty, smelt like bacteria. Run down changing rooms. No water offers. Cold pool and broken hydrotherapy pool. None of which was specified when we arrived. Several people we had spoken to also staying at the hotel had expressed the same issues.

The next day we had a 30 min back massage that was over priced at £50 each. The 2 women that massaged me and my boyfriend simply rubbed hot oil into our skin. Not a massage at all!

One couple had a full refund as they had an awful experience. When we had also complained on leaving the hotel they only refunded us for part of our stay as they specified it was OUR fault as we should have checked on the website regarding the facilities. Which we did and the pictures were not true to the actual hotel environment. The staff were rude and when we complained one receptionist actually stood and laughed at us!

Nearly everyone we had spoken to staying in the hotel were angry that they had booked the hotel as it was so bad!

We also had made dinner plans that evening in the restaurant and found that the menu was extremely limited. Another couple mentioned that the food was like baby food and not to attend. So we ordered take away to the room. Not what we expected to do on valentines night !

Please don’t be deceived by all the good reviews and the awards on the web page. It’s a con and waste of time. I’m surprised they have not been shut down. I’m beyond frustrated at the way we were treated and would book with caution to avoid the experience we had.

Meeting my daughter
Reviewed 4 days ago

Welcome at the desk , a large room; but we were surprised we couldn't get a twin room .
I wouldn't say 5* as some maintenance is required, the garden could be lovely, at the entrance: which is important, the service & staff are very imeniable .
We were able to take our Dog ; which is a must for us.

Perfect relaxing luxury
Reviewed 5 days ago

My friend and I booked via wowcher for a night away. We also had a wowcher for afternoon tea, dinner and had booked some treatments in the spa. Our room was beautiful but had a view of the road. We asked if there was an alternate and staff kindly showed us another option but we decided to stay in the original room. The rooms here are smart - you can switch the lights on and off from the tv! Spacious, comfortable with a fantastic shower with multiple jets. It really felt five star.

Afternoon tea was delicious overlooking the river watching the helicopters land. Then to the spa which was amazing. Massage and facial. The treatments were fantastic - Maria was my therapist and she was wonderful. The spa area is very compact but there’s a separate relaxation room to sit and chat in. The jacuzzi was beautifully hot and relaxing. We didn’t try the other little pool as it was too cold.

Our dinner was delicious. In particular the garlic prawns starter - I had to ask for a spoon to eat the sauce! Can we have the recipe?

We both slept beautifully - would have been nice to have twin beds but the double is very generous. We didn’t hear noise from the busy road.

Check out was late enough for a good lie in. We’d paid to park (hotel staff had parked our car for us) and although £15 seems a lot, it was worth it for the ease of travel.

We will definitely be back. Thank you hotel rafayel for a pure escapist experience.

Horror Stay - I just had the most traumatizing and disturbing hotel experience of my life in this hotel!
Reviewed 1 week ago

Following a truly disappointing stayover at the Rafayel, let me summarize:

• Following the purchase of a Buyagift “Spa-getaway weekend at the Rafayel Hotel”- voucher in 2018, my girlfriend and I finally embarked on our trip to Battersea this weekend (February 2019). We even upgraded to the Emperor suite for an additional £100 for the in-bathroom jacuzzi

• The hotel itself, whilst located in a rather dark and intimating area of South East London (~20min walk from the nearest train station, no tube nearby), made a decent impression as we were entered, although the lights were switched off in the lobby (we thought it may be the wrong entrance, but it wasn’t) and there was virtually no one in the reception

• We were checked-in by a young gent with nightclub stamps on his hand, but never shown up to the room or offered to have our luggage taken care of. The elevators sounded fragile and have the same interior design as a metal fridge

• Once we entered our room (spacious and with a nice view across the river), it was rather apparent that someone had slept in the bed after it was made. The couch equally looked like someone had slept over

• We mentioned this to the gentleman at the reception (again, no one else was to be seen in the lobby or by the reception), who was kind enough to check us into a room next door to our initial one. Whilst it looked like the bed was made, we asked for additional pillows, which were never brought up

• The bathroom reeked of cigarette smoke – someone clearly had been smoking in there recently (which wouldn’t in itself have been that much of a problem, but signs all over the bathroom door dictate guests are not permitted to “air” the bathroom/ keep the door open, otherwise the fire sprinklers would go on)

• The jacuzzi, for which we effectively paid an additional £100, was full of hairs and undoubtedly hadn’t been cleaned. There were no shower accessories available to use, expect (not a joke) mixed Shampoo & Conditioner and Hand Wash sanitizers (the ones hostels tend to offer in common showers)

• The Welcome Champagne that was advertised to us was nowhere to be seen, and the restaurant/ bar is a rather oddly-shaped dining room. The members of staff were extremely rude, sloppy and looked less interested in serving us than Donald Trump is in Climate Change. The food was clearly warmed up in a microwave or oven (my girlfriend`s seafood tartar was still frozen in the middle, and my club sandwich was just about lukewarm), and the white wine was not cooled. It`s not like we had a lot of choice – there were ~8 items on the food menu, and maybe another ~6 wines. In fact, the menu itself is a one-sided A4 paper in a plastic cover (most takeaways shops do not offer these anymore)

• The “Spa” includes a tiny jacuzzi, 2x2m (cold) swimming pool right under the roof, a small steam room (3 people max) and sauna. These facilities were cramped around a fitness area that was also the hallway to the corporate boardrooms (which I’m guessing clients can rent). The layout was horrible, with zero chill factor. There were ants in the corners by the water-spender, and the “rest area” looked like a dentist`s waitering room (four tiny benches with pillows on them, no snacks, no refreshments, awful lighting)

• When we ordered room service a little later on, the attendant was on his phone (as in, actively talking to someone else) and didn’t even look at me. He waved the bill at me (he didn’t even bring a pen) and just strolled off after I signed it (no “thank you”, no “anything else”, no “enjoy your stay”)

• Throughout the evening, helicopters were taking off from a helipad right by the hotel (of course, our room was the one closest to it). The first 3-5 were cool to follow, but everything after that was just noisy

• The next morning, we were woken up by housekeeping work at ~8.30am right outside our room. A little later, call it ~9.30am, maintenance work/ builders started taking off the entire carpet outside our room and the corridor behind it. Naturally, they used heavy machinery to do so

• Needless to say, we did not want to go back to the restaurant (the “Free Breakfast” offered was nowhere to be seen). There were a couple of guests checking in as we left, but also one guest who was asking to be refunded for his stay – I`m guessing he also didn’t have the greatest experience

• The lady behind the counter, “checking us out”, was extremely rude (no “how was your stay?”, no “thank you for staying with us”, no “please”, no “thank you), simply asking for my credit card and pin. Whilst the gentleman the day before had mentioned there was a shuttle bus taking guests to the train station, we weren’t even asking if we needed a lift or a taxi (the hotel is literally in the middle of nowhere)

It is fair to say that this was the most horrendous stay I`ve ever experienced, and I`ve stayed in some pretty grim locations around the world.

It is not comprehendible to me how this hotel could possibly receive a five start rating, never mind be advertised as a spa-retreat or chill-out hub. I must have spent ~£400 on the night, never mind additional costs for Deliveroo (had to order Pizza after the unpleasant dining experience) and taxis to get us to-, and back from a bar we visited (great little wine bar called the Humble Grape) in the late evening.
However, this was supposed to be a well-deserved and memorable night for my girlfriend, and she looks back at this in horror. In fact, I`ve been taken off holiday duty “forever”.

I would not advise anyone to even consider the Hotel Rafayel – there are much better locations to be found in South West London.

The Buyagift voucher is just as much of a hoax. Most offerings are fabricated, and there is no link-up between the hotel and Buyagift (don’t even ask me how many phone calls and emails had to be exchanged before I was even able to confirm the booking).

Good hotel but closed facilities
Reviewed 2 weeks ago

Lovely hotel located centrally. The rooms were limited in size for the price. The wifi signal was good. Breakfast was very nice with lovely views over the river. Great full English. The Spa was closed for several days without prior warning. I was looking forward to using it, and it was the main reason i spent more money and booked that hotel. Was a real shame. What made it worse was that the staff were not really interested.