Pullman London St Pancras
What We Love
- Handy location close to three of London's major train stations (Euston, King's Cross and St. Pancras) and the revitalized Granary Square, for hip restaurants and bars
- Stylish decor incorporates arty light fixtures and rock-and-roll photography
- Impressive selection of top-notch wines and a 200-plus whiskey menu
What To Know
- The restaurant is closed for lunch on Saturdays and Sundays
- 24-hour room service
- WiFi is free
- A DJ spins tunes on Friday night in the lobby
- Eurostar trains to France and Belgium depart from nearby St. Pancras station
- READ MORE: How to see London for free
- Free WiFi
- Room Service
This contemporary crash pad manages to seamlessly cater to a corporate crowd without sacrificing the kind of stylish aesthetic hip weekenders expect. Funky light fixtures made from bowler hats and high-back armchairs in deep red and mustard sit next to a library-style business lounge in the vast open-plan lobby-cum-restaurant-cum-bar. Slate-gray walls, dark wood floors, graphic print wallpaper, mirrored columns and arty lighting create a buzzy vibe on check-in. Take a ride in the great glass elevator for a glimpse of the London skyline, or head to the upper corridors to peer over the red brick British Library, just next door.
Bed and Bath
There’s plenty of slate gray kicking around in the 312 guestrooms, but it’s broken up with pops of color (teal, mustard or fire-engine-red, depending on the room type). Plush striped carpets, scatter cushions and leather-look wall panels add warmth, and creature comforts include extra-wide platform beds with memory foam pillows, tea- and coffeemaking facilities (Nespresso machines come standard in the Deluxe Rooms) and a handy array of electrical sockets on either side of the bed. Arty photos depicting East London scenes dot the bedroom walls, and the corridors showcase impressive shots of British musicians including Morrissey and the Cure. The sleek bathrooms feature chunky slate-effect tiling, square rain showers and Roger & Gallet bath products.
The sprawling open-plan ground floor is divided into a series of zones in which to wine, dine, lounge and work. Breakfast and lunch are served from an open kitchen surrounded by gray leather booths. Chandeliers resembling giant dandelions dangle from the high ceiling and are reflected in the mirrored columns that divide the tables. In the evening the space transforms into the Golden Arrow restaurant (named for a luxe Pullman train), where you can tuck into a largely Anglo-French menu (moules marinière with Scottish mussels, Cornish chicken marinated in garlic) and meat dishes cooked over charcoal in a Josper oven. The restaurant’s centerpiece is a nifty cylindrical wine contraption that dispenses top-notch wines by the glass, and the sleek bar serves an impressive selection of more than 200 whiskeys. There’s a small fitness center with a sauna on the fifth floor.
In the Area
The revitalized King’s Cross neighborhood is home to a number of top bars and restaurants. Walk behind the train station to Granary Square for the pick of the bunch; Caravan is an industrial-chic all-day dining spot in a converted grain store; Bruno Loubet’s Grain Store sits just next door and serves an eclectic brasserie-style menu spanning everything from Polish pierogi to Vietnamese salads; and Shrimpy’s is a hipster hangout in a former gas station that dishes up signature soft-shell crab burgers. The area is very well connected for travel to just about anywhere in London — and even Paris (the Eurostar train departs from St. Pancras Station). But there’s plenty to see within walking distance: stroll to Camden and Regent’s Park via a pretty canalside route, head to Islington to browse the boutiques along Upper Street, or you can walk to the British Museum in about 25 minutes.
How to Get There
Loved our stay here. Room was great, breakfast good. So close to 3 train stations. Lots of great pubs just across the road.Will definitely stay again when back in London.
Restaurant and bar service was the only letdown. Service at breakfast was fine, but trying to get lunch or a drink was a real issue. All the staff wanted to do was to chat amongst themselves, so we had to get up each time we wanted something and go over there. Never seen anything like it at this standard of hotel. Stayed for 7 nights.
Run far far away. Don't let the stars and rating fool you.
I booked this hotel as I am visiting London for business. I should have known something was wrong when I told reception I wanted a quiet room and the gave me a room on the 2nd floor facing a street. The room was warm so I adjusted the AC and took a walk for dinner. I came back and the room was still warm. I was so jet lagged that i just took a shower and slept. I woke up and told the staff of the issue. I came back at night and the AC was still not working. A person was sent to take a look and he upped the fan, which just blew more warm air and said he'd bring a fan just in case it doesn't cool down. A few minutes later the room was still not any cooler. I went back down to talk to the same person and said he would find me a new room the next day. I asked if there was any other solution as I would be out all day and would be back late. He said there was nothing more he could do as they were full booked. I came back the next day and they said they gave the room away and again there is no room available. So now I have to pack everything up empty the safe so they can move my things to a new room, otherwise there will be no new room again because I work all day and I'm not able to be back by noon. It's my problem because you gave a room with no working AC on two of the hottest days in the year. Sure I hopefully will get a room with working AC but some poor person after me will get the room because they need to be fully booked rather than making sure all of their patrons are 100% satisfied with the room.
3 nights and 3 complaints results in 1 fan sent to my room instead. 2 reassurances from you staff that I would be taken care of, 1 room given away because I came back from being at work all day including a team dinner too late, 1 more promise of a solution tomorrow. 0 future stays from me. 4 star hotel, I think not, its more like 1 star for poor room and poor service. Staying away from all Pullmans and Accor hotels.
Words are cheap. but your prices are not. Blame your customers is easy, accepting blame and rectifying the solution immediately is called true customer service. Something that is clearly lacking.
Stayed here for 6 nights in July 2018. The hotel has a lovely bar. Great breakfast spread. The rooms were lovely, with rain head showers and lovely big beds. Loved the lighting in the room, Nice little reading lights to help you navigate in the night. Great staff. Always smiling and helpful. Highly recommend. Perfectly located near to British Library and St Pancras King's Cross.
This was a great choice for a quick stop in the middle of a three week overseas trip. From the moment I arrived the staff were welcoming and I had a room with a great view. The bed was amazing and the nespresso coffee available in my room was the cherry on top. At least I thought it was until I had the breakfast. From the traditional hot breakfast with bacon that wasn't dry!!! To the old skool Coco Pops!!!
My stay was so great and memorable when I checked out I immediately checked in for five days later before I flew out of London to Canada. The location to St Pancras station was perfect.
I have stayed here before and again must praise the way Team Pullman go the extra mile to look after their guests. The Hotel is beautifully laid out and always clean. The rooms are always comfy and well furnished. I especially like the space, stylish bathroom and the wonderful air conditioning. I had a lovely meal with a colleague in the restaurant on Saturday evening and have to praise the delicious food and attentive staff. I have stayed here before as a guest of friends. From now on I will keep Pullman London St Pancras as my number one hotel in London. I also have to mention the staff who are there on the door to ensure your luggage is carried in and out and also the great way the staff greets each customer with a smile.