4.0
Very Good 36 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
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living room property home condominium hardwood Suite cottage Villa Bedroom

Overview

Location

A stay at Phoenix Heights By Bridgestreet places you in the heart of London, convenient to O2 Arena and Tower of London. This 4-star apartment is close to Olympic Stadium and London Bridge.

Rooms

Make yourself at home in one of the 54 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.

Business & Travel Amenities

Featured amenities include express check-out and dry cleaning/laundry services.

How to Get There

Phoenix Heights By Bridgestreet
4 Mastmaker Road
London, E14 8RR United Kingdom

Reviews

4.0 Very Good 36 Reviews
Poor maintenance, terrible beds, IKEA lover's delight, cold showers, unresponsive management
Reviewed 2 months ago

We stayed here for a week in April with a family of 5. The first thing prospective visitors should realise is that you need to collect the key from an apartment complex nearly a km away and then navigate through roadworks with suitcases to the building.
First impressions last and they were not good. The floor was warped and the "parquetry" was broken in places and jutting out of the floor. The beds had dormitory comfort, being thin and unsupportive and the beds are small (double beds). The also tended to make you both sag towards the middle. The furniture was straight out an Ikea catalogue. It was clear that little maintenance/updating had been done in this circa late 90s apartment.
Don't be deceived by the photos.

The most displeasing feature was the intermittent hot water supply. This seemed to be contingent on the use of other apartments as it would be rare to get hot water during the morning or evenings. I called the manager and the polite receptionist told me she would return my call....this didn't happen.

The building is centrally heated with a local controller for the apartment. The building's heat would permeate the apartment and the heating element would rattle all night making sleep uncomfortable. Windows wouldn't stay open sufficiently to allow some ventilation.
It would also have been lovely to see out the windows, but the amount of grime on them leads me to believe they haven't been cleaned in many years.

The only plus side is the location with excellent transport and shopping options. Aside from this, we paid a premium expecting a quality apartment and responsive management. We received neither. Perhaps we were naive in believing in staying with a branded apartment company, a certain standard would be maintained.

I would never recommend these apartments. If you are staying in Canary Wharf, there are plenty of options.

Great View but many shortcomings
Reviewed 3 months ago

As commented by others check in is a faff because its away from the flat. I have been to the area a few times but I still had to phone to find the office which is ten minutes or so walk from apartment block. In view of construction walk think it easier to walk over the footbridge to get to flat rather than the more obvious looking route on a map.
They must operate several apartments and so this is of course only a review of the particluar one we were allocated.
The view from the 19th floor is amazing with Canary Wharf in one direction and the City in another direction and somewhat further.
First impressions very good and appeared generally well equipped. However........
After first day we had very sporadic hot water. To be fair on complaining we were offered to move to another flat with a taxi fare paid but we declined due to amazing view.
Bathroom sink didn't drain properly and toilet flush was pretty ineffective. Couldn't get dishwasher to work, but that may have been me. Internet was free and quick but kept losing connection.
Given there is a minimum booking length (we had 4 nights for 3 people) the amount of toilet paper and shower toileteries (not especially a problem in view of lack of hot water!) is obviously not adequate. They may have brought more if asked I don't know.
Didnt find anything wrong with beds or mattress though.
Good for Tube and DLR, very nice restaurant on ground floor of apartment block.

Well.......How do I put this.
Reviewed 3 months ago

Let’s start from the check in process. We booked through Interval. How to get here. Don’t take the Tube if you have Any Large American type luggage. The Tube is faster...maybe...but you have to LUG the luggage up and down and over here and there.

We took the Heathrow Express to Paddington and booked an Uber. However, you Can Not Catch Uber at the Hilton Paddington anymore, The Uber pick for Paddington Station is now .5 miles away from the Station across the canal on Wharf street. We did not try another address close to Paddington Station, say down the street by Paddington Park. You could try that. Now it’s going to take you an hour in a taxi to go the 9 miles in a taxi, it will be about 55-60 pounds.

Check in......pain in the butt. The directions to the check in office we not clear at all. The check in office is 1/2 a mile away at the Circus Apartments on the TOP level of the round about. That point is key as our directions did not state and we drove around the bottom level twice. You have to take the top level and go through Security then almost all the way around the roundabout to entrance to Canary Riverside Plaza hotel. The circus apartments are at the end of the drive by the entrance to Eaton House. You can not safely walk from check in to the apartment. Construction....lots of construction.

Now for the apartment. Building is nice from outside. Apartment was clean and nice with the usual dated UK furniture. Beds are terrible, ours sagged in the middle. Hopefully, they won’t they won’t replace it with some rock hard bed. We had no hot water for the first two nights. The UK washer/dryer is a joke. You can wash 2 towels and 2 wash clothes. The dryer function takes Forever. They waste more energy with these tiny combo units in the UK because it takes too damn long to do laundry. Kitchen and bathroom are nice, no complaints there.

Tesco Express is a 4-5 min walk for groceries. You will need to buy extra toilet tissue and paper towels.

Canary Wharf tube is a 10 min walk. It’s below a very nice mall w restaurants.

Fair
Reviewed 4 months ago

Spent a week here via Interval International. Apartment is close to Canary Wharf and underground. Lots of places to eat and an excellent Waitrose close by in canary wharf. Used Just Park app for parking close by which was very reasonable.
We had an apartment on 15th floor. 2 Bedrooms, 1bathroom, lounge, dining area and a fully equipped kitchen.
The apartment was clean and we were given a midweek cleanup.

The beds are terrible. The mattress is soft and uneven which caused me a lot of back pain.
For the price we paid and for London with a family of 5 it was great value.
But will I stay here again.
I doubt it.

Great location, nice space, everything is close by
Reviewed 7 months ago

We stayed in a 2 bedroom unit last week. Two main downsides for us--both bedrooms have double beds; my kids don't do well sleeping in the same bed so my daughter was mostly on the couch; other downside is that the mattress my husband and I slept on was badly in need of replacement.

Upsides--close to the tube and DLR, shopping nearby, neighborhood feels safe.

The check in process is a bit cumbersome but the staff was helpful and friendly in helping to sort out how to get from the reception location to the actual property. I would advise checking in when the unit is available and having a taxi waiting for you as you do so, it would have made things easier for us.

If you are American (as we are) the washing machine is a bit different, and the drying part really does not dry clothes; there is a drying closet that works well.

All in all I would stay here again but I would hope that the mattress would be replaced by then.

The wifi is free and worked fine for us.