Shockingly situation we had yesterday we booked a room through booking. Com for stay 8 dec pay on arrival get there hotel room cancel after 150 mile travel reason being is cause apparently was meant to be payed before but not confirmation for that when we asked if they could give us a room they said no and offered to pay cash and said no we rented your room already was no help couldn't care less for people who travel 150 mile for a birthday weeekdm

I was here for business and had great time here. Very convenient location, just 3-5 min walking distance from Paddington station and easy to access any location including the airport. I especially liked the bed. I normally have difficulty with sleeping in a hotel but no problem here. A receptionist Cosmina helped me a lot when leaving hotel. Great service and I promise to come back here again.

First time at this Hotel. Room was Deluxe twin. Although small it was comfortable clean and warm. Beds also comfortable.
Breakfast was excellent (which was included in the price)
Staff very attentive and pleasant. Alisa checking that everyone was ok in the restaurant.
If I had to mark from 0 -10 for all staff, It would have to be a 10.

This hotel is a total trap and I wouldn’t recommend to anyone to book it! If you wan’t to feel like a 2nd class mouse in an experimental tube, this is the place for you. Apart from the fact that the rooms are of a very low quality I really don’t like to be played with - which is part of the system here apparently and was confirmed by a local cab driver who spent half the night driving people off to other hotels of the same chain. He said that the following happens nearly every single day: The hotel was shamelessly overbooked. Arriving close to midnight with a pre-paid room waiting for me at first another man was waiting with me. While the reception staff took over 1 hour looking for another room which had to be part of the same chain, one more tired fellow traveller came in who had been sent from one of their other hotels and promised a room here - which wasn’t available. At some point we asked for a voucher for another hotel or simply our money back - not an option. Then we asked to speak to the manager which the receptionists were not ready to do telling us that they would loose their jobs. Eventually at 1.30am I had another basement room in another of their hotels. All along the communication of the staff was deeply lacking. We didn’t know what was happening and were only offered a drink after what felt like a tiring eternity waiting. Never again!

Hi. This is my second time staying in this hotel. I love staying in this hotel because of the service is very excellent. The staffs here are so helpful. They accomodate as much as they can to make sure, the guests here are happy. One of them is Olga, she is very accommodating and she tried as much she can to make sure that I enjoy my stay here in London.