4.0
Very Good 3382 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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Overview

Location

A stay at Novotel London Waterloo places you in the heart of London, minutes from Tate Britain and Big Ben. This 4-star hotel is close to London Dungeon and Coca-Cola London Eye.

Rooms

Make yourself at home in one of the 187 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including a sauna and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Novotel London Waterloo
113 Lambeth Road
London, SE1 7LS United Kingdom

Reviews

4.0 Very Good 3382 Reviews
Good room but...
Reviewed 6 hours ago

Surprisingly well appointed, spacious room. Helpful staff too. The downsides are the location, between tube stations and a long taxi ride as an alternative, and my inability to get in a lift on one morning due to traffic (with a long queue for breakfast at the end of it)

Poor Service
Reviewed 1 day ago

We stayed in the hotel for several days at the end of October. While the hotel is in a central location and the rooms are clean, the service in the restaurant was poor. At breakfast time there was always chaos and the staff seemed unable to keep the food items replenished. We made the mistake of eating in the restaurant one evening and the waiter was very rude to my husband. We did try to raise the matter directly with the hotel but never got a reply. Unfortunately, we will not be staying in a Novotel again.

Don't leave valuables in your room!
Reviewed 3 days ago

Such a shame that I can't give this hotel a higher score - I'd like to, but for one major issue. The vast majority of the staff were friendly and helpful, the rooms are lovely and the food was great. However, my visit was spoiled by having my debit card details copied and over £900 taken from my account. I made the mistake of leaving my wallet inside my jacket in my room for a few hours one afternoon. When I returned to my room, the cleaners had just left and were outside. Upon checking my wallet I noticed the debit card wasn't positioned how I'd left it in the wallet, but as some Euros I'd left in there were still present I thought nothing more. That evening my bank contacted me to inform me of several suspicious transactions on my account and I had to cancel my debit card and credit cards. I hadn't used my debit card all week and, up until that point it had been in my possession throughout my stay. The fraud and the presence of the cleaners is just too much of a coincidence. No one else had access to my card and the card had not been used that week by me. I discussed the matter with the management who initially agreed that on the face of it, it did look as though there might be a problem of dishonesty within the cleaning team. Further conversations took place and the promise of a full investigation was made. Emails were subsequently exchanged upon my return home and as a gesture of goodwill points were added to my loyalty card. However, the 'investigation' has dragged on for several weeks now without a result and the last email I received from a member of the management team stated that he 'would not expect a member of his team to be dishonest.' I should think not! Otherwise why would he have employed them in the first place? What the management should be alive to however, is the possibility that one or more of their team is dishonest and is taking advantage of their position of trust.
Incidentally, a work colleague left a pair of GHD hair straighteners in her room after checking out. She called the hotel to ask them to keep them to one side but was told that the room had been cleaned and that no hair straighteners had been found! Really? I suspect they had been found, it's just that they hadn't been handed in!
Such a shame these incidents occurred as they ruin it for all the other hard-working and honest members of staff in what is otherwise a lovely hotel. I would not stay here again.

Excelente, amazing!
Reviewed 7 days ago

From Novotel London Waterloo Hotel, public transport can easily be taken from Lambeth Palace Stops to visit other areas or even for rail station or to the airport. Staff on the desk are professional and very helpfull! Thank you all.The only point Hotel would assess is to decrease daily price which seems a litle high!

Pleasant stay
Reviewed 7 days ago

We enjoyed our stay in the Novotel Waterloo. The staff were very friendly and the hotel was very clean and tidy. The hotel is close to the tube stations and nice walk from the hotel to Westminster. My only downside is the layout of the bedroom. It was spacious but we didn’t like the sink outside the toilet. It could easy be boxed in creating an enclosed en-suite. This is only a personal preference and I’m sure other people don’t mind but we found it a bit off putting. Otherwise, lovely hotel, very clean and very friendly, helpful staff.