4.0
Very Good 2450 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
structure property sport venue condominium living room laminate flooring hard flooring Modern

Overview

Location

Located in London (Docklands), Novotel London ExCeL is minutes from Excel Exhibition Centre and Royal Victoria Bridge. This 4-star hotel is within close proximity of Emirates Air Line Royal Docks Station and The Crystal.

Rooms

Make yourself at home in one of the 257 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has facilities measuring 4530 square feet (421 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Novotel London ExCeL
7 Western Gateway
London, E16 1AA United Kingdom

Reviews

4.0 Very Good 2450 Reviews
Excellent stay for event at O2
Reviewed 16 hours ago

Booked by my sister for the proximity to O2 venue. Waterside location was great. We had a suite on the fifth floor which had a lounge as well as a bedroom with extensive views of the water and beyond. There were two toilets and a rainfall shower. The suite had two large flat screen tvs and several vertical lamps as well as a fridge and a nespresso machine. We asked for the sofa bed to be made up for me and I was very comfortable indeed. This is the sort of hotel room you would want to spend time in with its chaise longue and table and chairs. WiFi was fast and easy to access. We arranged a 2pm checkout and were able to enjoy delicious and reasonably priced late night pizza on return from our event. In the morning we enjoyed a delicious hot and cold breakfast buffet with a wide range of choices, very nicely served and with river views. Excellent hot coffee. We then used the small steam room and sauna on the top floor with even better views. There is also a gym there. We found it difficult to find Information re breakfast timings and we had a few pre 2pm calls from staff re checkout which were a little bit irritating. However, this did not detract from what was a fabulous stay in the Novotel Excel. Highly recommended.

Nice rooms and good location
Reviewed 1 day ago

Recently stayed here on business and chose it due to its location being out of the city and overlooking The Thames.

The rooms are comfortable and the evening meal was lovely.

The DLR is a short walk from the hotel and will take you into the centre of the city.

Excellent Customer Care and Comfortable Rooms
Reviewed 3 days ago

At first glance, this hotel seems like any other that caters to business travelers; but what gives it heart and sets it apart in a different league is its General Manager, Michael Lucas. When he first crossed our path, he gave the seemingly generic greeting "If there's anything you need, don't hesitate to call upon me"; but less than an hour later, we had a need that was way above and beyond in what should be asked of a GM (a colleague had mistakenly checked into another nearby Novotel). Not only did he handle matters with the other property, but he had belongings gathered and delivered to us. Exemplary customer service! From that point on, I became a huge fan of this property. We crossed paths with Mr. Lucas many times and were greeted with enthusiasm and interest. This was also modeled with the front desk staff.
The rooms were clean, comfortable and quiet; and have to admit, I had fun playing with the "frosted glass" button for the see-through shower.
Next time in London, I will consider this hotel for both personal and business use.

Incredibly good customer care
Reviewed 4 days ago

On a business trip to London, I stayed two nights at the Novotel London ExCeL.
The hotel entrance looks a bit outdated, but once in the spacious & welcoming lobby, you find a modern hotel with lots of natural daylight, nice rooms and a great terrace overlooking the Victoria Dock. My room was located on the 8th floor and was very convenient and quiet.
What makes this hotel better than many other business hotels, is the general manager Michael Lucas and his team. Mr. Lucas arranged that my luggage which was (due to my mistake) left in another Novotel hotel was transferred to the Novotel London ExCeL. He personally checked daily if everything was fine and shared some stories on the history of the hotel and the events that took place over the years in the ExCel exhibition Centre. Mr. Lucas and his team really went the extra mile to make my stay and that of my colleagues very positive and pleasant, therefore I definitely recommend this hotel.

Bland, dusty, overpriced, next to ExCel
Reviewed 4 days ago

225GBP for a mediocre room plus 16 GBP for a mediocre breakfast.
Location is next to ExCel conference center, hence convenient for me considering the purpose of my trip. Room was clean and in good condition but very dusty. A/C available. Staff friendly.