4.0
Very Good 2374 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
red chair restaurant Dining function hall Resort set Bar

Overview

Location

With a stay at Novotel London City South in London (Bermondsey), you’ll be minutes from Borough Market and Globe Theatre. This 4-star hotel is close to London Bridge and St. Paul’s Cathedral.

Rooms

Make yourself at home in one of the 182 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as a sauna and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, and tour/ticket assistance.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

How to Get There

Novotel London City South
53-61 Southwark Bridge Road
London, SE1 9HH United Kingdom

Reviews

4.0 Very Good 2374 Reviews
Horror
Reviewed 2 days ago

Worst hotel I've been to. On two occasions my AC was broken with no solutions provided. They moved my room once and then said maintenance would fix my second AC problem. That never happened.. I complained once more and they requested a fan and free breakfast.

With all of that said, the service and bar staff were exceptional but in wouldn't recommend a visit if you want to sleep.

Average
Reviewed 2 days ago

Average check in. Room directly behind elevators but noise wasn't an issue. Room average, but nice to have a proper bath.

Average service in the bar. Average check-out.

So no thrills, nothing outstanding but no issues either.

Maybe I expected too much...
Reviewed 3 days ago

I spent one night in this Novotel after 3 nights in the Ibis Styles next door and, to my surprise, I must say I found the Ibis Styles better. Starting with the lobby, which in Ibis is very cozy, whereas the one in Novotel is very cold and impersonal. But that's probably just their style and has no bearing on my rating.

As a Gold Accor member, I was upgraded to an Executive room and, to be honest, in the end I wish I hadn't been. Although there were two of us, the room seemed to be intended for one person only as there was only one bathrobe and one pair of slippers. But the real unpleasant surprise was the bathroom sink which was clogged and drained very slowly. This is unacceptable for a Novotel and I can't believe the housekeeping didn't notice this. How is that even possible? The bathroom was otherwise very clean and, to be fair, I didn't report the problem with the sink as we were there for one night only, but still, it left a bad impression. I was also appalled by the quality of the toilet paper or, should I say, the lack thereof. There was a queen bed in the room, but there was also another bed that was made for I don't know what reason, which took up half the room and made it quite cramped. So we get two double beds but only one bathrobe and pair of slippers? Completely bizarre.

On the plus side, the staff are amazing! Every single employee we interacted with was extremely polite and nice. Breakfast was great too, although there could be more sweet options. I also had a fantastic view of the Shard, which I had requested and was very grateful that my request was honoured. So it's not a bad hotel by any means, but I probably expected too much, especially considering the price which is really excessive and not exactly justified.

Typical Novotel
Reviewed 5 days ago

This place is OK, convenient location, clean, hospitable, but not great especially seating area. I occasionally have meetings here because it is convenient, but it is soulless. Not stayed, not sure I would there are nicer places nearby

Good but not great
Reviewed 6 days ago

Very decent hotel, with a good location. Excellent for business travelers as well as tourists. But, I experience most hotels of this chain are somewhat impersonal and so is this one. Rooms were convenient and clean though. Breakfast was good, enough options to anyone’s liking.