Mercure London Bloomsbury
- Free WiFi
- Handicap Accessible
With a stay at Mercure London Bloomsbury, you’ll be centrally located in London, steps from Russell Square and Great Ormond Street Hospital. This 4-star hotel is within close proximity of Bloomsbury Square and The British Museum.
Make yourself at home in one of the 108 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Business & Travel Amenities
Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. A train station pick-up service is available for a surcharge.
How to Get There
We arrived to this hotel yesterday evening after our long flight. We got room 404.
Once we arrived on the room we found two small beds put together (in a poor fashion) to give the appearance of a double queen bed. Pictures are attached. We protested to the hotel receptionist but they argued that they consider the two joint beds as a double queen and thus they are indeed offering what the claimed in the website.
We find their explanation ridiculous as this way they can label anything they want and sell it as something different to the guests.
As a side note let me mention that the hotel is in generally dirty and does not meet the basic requirements.
On Booking.com website they advertise that the room should be renovated. I was told by receptionist that all rooms looks the same and the renovation was here 8 years ago.
So we asked them to cancel the reservation although our reservation and return us our money.
We also asked Booking.com to fully refund our reservation since the Hotel did not offer the exact room we reserved. In particular I booked a room with 1 double bed. The description in the website of the hotel as it appears in bookings.com offers 1 double queen bed.
The hotel does not allow us free cancellation as our reservation is non refundable. We tried to explain them a few times that this is not what we have reserved and we can not stay in this room 7 nights and they literally spoiled our vacation.
They keep saying that two beds together are better than one bed, so actually they have upgraded our reservation!
I have never had such a unpleasant experience in my life. They are literally keeping us here although we are not happy with accommodation. But they don’t want to cancel our reservation!
The location is really good and you can find many supermarket, convenient stores and restaurants around the hotel and between 2 underground station (Holborn and Russell Square). Breakfast is nice and you can have a big one before your visit in London.
I am an Accor Platinum member and use Accor a lot. I have always enjoyed this hotel in the past. But this visit was way below my usual expectations for an Accor hotel. Check-in didn't go well. Despite receiving a welcome email the day before, the trainee receptionist couldn't find my booking. I certainly wasn't expected and nobody moved to help the trainee. Anyhow, I had been given a larger room which was nice and a welcome letter was in the room suggesting they were indeed expecting me! Room fine and larger than most at this hotel. Clean but a little dated and the mattress was near the end of its life for me.
But it was breakfast that was shocking. At 7.30am the restaurant was busy. No staff to welcome guests and offer them a table. I waited and waited and waited. Then decided to try and get a table. None were available as all were full of dirty plates etc. I managed to find a cup to go and get a coffee and the coffee machine was broken and needed to be serviced. There was one staff member literally running in and out of the kitchen trying to refill the buffet that looked to be decimated. There were no other staff. For a weekday in a business hotel that isn't acceptable. I never got any breakfast despite paying for it. Only one person at checkout and no apology offered. My Accor check out bill should have been emailed to me but it hasn't been. Overall a poor experience for me and a big deterioration on my previous visits. I doubt I will go back again.
Stayed here for 2 nights this weekend with my partner. The room was spotless and very well presented! Was easy to find and close to all amenities. The staff were very helpful.
The first night we stayed we had no problems at all, we slept like babies! However, the second night there was a horrendous dog barking sound coming from right outside our door at 2am in the morning which kept us awake for at least 2 hours! We have no idea what this noise was. It sounded like someone had sneaked a dog into the hotel.
Another perfect stay at the Mercure Bloomsbury. The room was lovely and quiet so we had an excellent night's sleep every night of our four day stay. The buffet breakfast was an excellent selection and set us up for the day. The hotel is a short step from Russell Square Tube Station (less than 5 minutes walk) and a similar distance to the British Museum, with Covent Garden about a 20 minutes walk, so it is excellently placed for sightseeing, etc.