London Marriott Hotel County Hall
- Free WiFi
- Parking On Site
With a stay at London Marriott Hotel County Hall in London (Lambeth), you’ll be minutes from Sea Life London Aquarium and London Dungeon. This 5-star hotel is close to Coca-Cola London Eye and Big Ben.
Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and LCD televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Don’t miss out on the many recreational opportunities, including a health club, an indoor pool, and a sauna. Additional amenities at this hotel include concierge services, babysitting/childcare (surcharge), and wedding services.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
How to Get There
I have had service issues with this hotel before but thankfully this time much improved.
I appreciated the upgrade for a platinum guest and the re-furbished rooms are great.
Just a couple of service points - the food quality in the exec lounge was not great at breakfast and was not being well maintained given the traffic. Also lots of tourists use the reception for detailed advice - please direct them to the concierge, rather than make guests checking in or out wait.
This visit was my first to County Hall, and while the property itself is very nice and comfortable, there were several items which annoyed me to the point where I wouldn't stay there again.
First off, the staff was great - even fantastic - everyone was attentive and the concierge pointed my wife and I to some good local restaurants. The room was extremely spacious by London standards (emphasis on the word extremely) and the walk-in shower was fantastic. My major beef with the room was the lack of any drawers for clothes. I don't mean that there were too few or they were too small, I mean there were none - zilch, zippo, nada - not a single drawer in the entire room. This meant that my wife and I had to live out of our suitcases for the week. I placed mine on the desk, hers on the luggage rack. All of my other trips to London found me checking into the Park Lane Marriott, which also doesn't contain any drawers, but does have shelves in the closet, which suffice. County Hall had neither, and all throughout the stay I kept asking why. Why no dresser, why no drawers.. it was insane having to rifle through my bag to get out what I needed for that day.
As a Platinum member in the Marriott program we were given access to the Executive Lounge, which has been relabeled "M-Club". I've been to Marriott's the world over and this was hands down the worst of all the lounges that I've been to. The décor, staff and seating were pleasant enough, but the breakfast offerings were sub-par (I still can't figure out what the awful mystery egg dish was each morning) and evening snacks were non-existent. All other lounges that I've been to have an evening buffet of hot and cold dishes laid out, this lounge had none. Instead, they serve a "small plate" of three items, none of which were to my liking (I don't eat fish). The guest has absolutely no choice on what to order, and if they don't like what is being served that day, they are simply out of luck. Also, we couldn’t get out of there in anything less than 30 minutes each day because the staff was very busy serving other guests. This alone makes it a poor concept. Having been to some fantastic M-Clubs system-wide (the best being New Orleans), I was so looking forward to this one and was sorely disappointed. Prior to arriving in London we stayed a few days at the Renaissance in Amsterdam and the lounge there was great.
The location of the property is very good, but it is a small hike to the nearest Underground station, which is either Westminster or Waterloo. The view from my Thames facing room was absolutely gorgeous and the room was extremely quiet. The A/C functioned well, was responsive and kept us very comfortable.
If it weren’t for the lack of drawers and the sub-standard lounge, I’d give this property five stars. However, it’s back to Park Lane for me.
I stayed here for a week while my son recovered from surgery. We stay in Marriott’s all over the world and have platinum status with them. The hotel itself is beautiful and the location is beautiful. However, we found it a bit challenging for a long stay. Location is great for the tube and transport, but difficult for basic shops and food. The room was very nice, beds were firm, lots of space, and we had a river view. A couple things to note: You will need to ask for a fridge as they are not provided in the room. Shocking for the cost of the room.... There is a mini bar, but it is not refrigerated. If you move something, plan to be charged for it. I had to have several things removed from my bill simply because I picked up a bottle of wine to see what it was, but put it back. Must have bumped a few things while I was in there. The executive lounge is really nice and a great place to relax while you plan your day or unwind. They do not do an evening food “buffet” like every other Marriott I have been to. They do have the happy hour drinks for quite a long time. The food is a “small plate”. Literally a very small plate of taster samplings of three items that are about three bites of each item. It was smaller than an appetizer in most restaurants. You can order additional plates, but you need to pay for it. This worked fine for us as we went out to dinner in the evenings, but it was unlike anything I’ve ever seen in a traditional Marriott executive lounge. Don’t expect to stay there and have “dinner” in the lounge. Room service was the best you can ask for; quick and tasty. We did not use the pool or spa facility. The onsite restaurants are good, but expensive. Overall, it was a great stay. I had a couple of customer service issues that knocked this down to four stars for me. They were rectified in the end, which is why I gave it four stars. Last, but not least, explore this hotel!! One of the issues I had with the customer service was the lack of information given upon check in. There are a ton of different places you can go in the hotel and things to do right in the building. We were told nothing about it. We discovered them ourselves just a couple of days before leaving. Don’t miss the things right on your doorstep.
Retains/struggles to retain its place between historical charm and modernity, frequently evident with slow lifts, a lack of powerpoints and USB charging points in rooms, blended architecture/fittings and a wierd vibe from aloof/disinterested elderly concierge through to young, very helpul staff.
The bar in the ground floor is good, nice selection of gins which I availed myself of regularly, but a wierd vibe involving seemingly plentiful staff yet everything moves at snails pace. Strange.
The steakhouse restaurant is good for meals, buffet breakfast is nice, although paying 18 pounds upgrading to a meagre serving of eggs hollandaise one morning was not repeated. Dinnerwise the steaks were amazing. Had Ribeye med-rare that rivalled some of the best I've eaten. Pepper sauce was a tad strange but.
Hotel location is ok. Right on the Thames by the London Eye. Catching a river ferry for sightseeing is a breeze. Great way to get around.
Short walk across Westminster Bridge to Big Ben and a selection of pubs. The Red Lion was an ok example.
Walking out of the hotel and heading left/west we found a market area with a lively street pub and restaurant scene within a few blocks.
All in all, an ok experience. The cost is very high for what you get and what you get is a mixed serving. Plenty of places around the world you can get 5 stars and an above and beyond experience for half this price.
Even though we didn’t have a room overlooking the Thames, we enjoyed our stay very much.
For transportation the Thames River Bus is ideal. But the hotel is close to Parliament, Westminster Abbe, Waterloo Station and the Eye.