4.5
Very Good 3158 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sky water landmark City cityscape palace bridge waterway Sea arch

Overview

Location

With a stay at London Marriott Hotel County Hall in London (Lambeth), you’ll be minutes from Sea Life London Aquarium and London Dungeon. This 5-star hotel is close to Coca-Cola London Eye and Big Ben.

Rooms

Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and LCD televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including a health club, an indoor pool, and a sauna. Additional amenities at this hotel include concierge services, babysitting/childcare (surcharge), and wedding services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available for a fee.

Business & Travel Amenities

Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

How to Get There

London Marriott Hotel County Hall
London County Hall
London, SE1 7PB United Kingdom

Reviews

4.5 Very Good 3158 Reviews
Lovely Staff and pleasant stay
Reviewed 1 day ago

I was first greeted by kosvak, a very nice man from the reception and gave me a few upgrades which was more than enough, then I was served by the lovely ladies from the executive lounge which was extra special. Alina my turnover attendant made it extra lovely for me in the evening, Katarina from room service was extremely hospitable and made the most gorgeous room service from me. I highly recommend this hotel and the services which are offered are by far the best.

Splendid stay for an amazing vacation
Reviewed 2 days ago

This is truly the best location one could ever ask for. Down the stairs to the London Eye and up the street to Parliament. The views from our car windows were like an array of living post cards. On arrival we were greeted with smiling faces and the doorman with a top hat. Loved that part. Although, the entrance was not step free, I was able to climb a few stairs and had my walker close by. I could have entered elsewhere or used a machine to climb the stairs but I felt recharged after our hour and half long drive.

They sent our bags and our dead on arrival scooter. I find it difficult to stand so moving around can be a nightmare especially in a foreign place. The folks at the Marriott made my stay wonderful with suggested itineraries and places to visit, modes of transport etc. We had arranged a family room for our stay--2 queen or larger beds plus a sofa-bed gave four of us lots of room to move about and enjoy our time in the room.

We relied heavily on the Concierge because I had to order a new charger for my scooter and needed assistance to the Lounge while my scooter was out of action.
Once I was mobile, I relied on them, the security folks (Ali) and front door staff (Murray) that much more. They were always great, from taking me to the mobility lift to carrying my scooter from the front door. They always had a smile and were always cheerful.

Most of the place is stair free and they have arrangements in the event of a lift not working. The washroom was very large and we called down for a bath chair.It worked out well but not sure if they have step free showers available.

Overall, superb stay and would not hesitate to stay there again. The hotel staff
really made a difference for us. I felt a genuine connection with some folks and
that really made my trip much more memorable. I truly appreciated all of the assistance and kindness they had to offer.

Beautiful renovation
Reviewed 2 days ago

We stayed at this hotel for a weekend away. The hotel is beautifully renovated with grey and black and white decor. I loved being in the bathroom and looking at the map of London.

We had a Big Ben view room which was an upgrade we had paid for as it was a special celebration weekend for us. We had more of a London Eye view rather than Big Ben. I would have rathered a higher level room and closer to Big Ben. The room had privacy blinds so we were confident people could not see into the room, however as it got dark we did shut the curtains as we felt a little on view.

We visited the executive lounge for a drink. The lounge has also been recently renovated and it was very nice inside. Soft drinks appear to be available 24/7 and there is food available at certain times.

Breakfast is not served in the Lounge on a Sunday so we ate in the restaurant. This was a lovely breakfast. I would recommend an omelette! They do also serve Chinese items for breakfast which, I assume, is reflective of their clientele.

The only downside to the hotel that we could find is getting taxis towards town. Due to the dual carriageway across the bridge we found Uber were not keen to pick up from the hotel or outside during the busy Saturday evening. We lost 3-4 cars who cancelled the job before pick up. Eventually one accepted the ride and phoned to ask us to meet him on the opposite side of the road.

The hotel is close to two tube stations (a short walk either behind the hotel
To Waterloo or over the bridge to embankment.

Great location, but watch out for some downsides
Reviewed 2 days ago

There’s a lot to like about this hotel. It’s in a great location, the fitness center and pool are among the nicest I’ve ever experienced in a hotel, and it has a fantastic restaurant. My experience with the staff, however, was not terrific. Not all of them speak fluent English. The concierge employees were neither knowledgeable nor helpful. I had higher hopes and wish I could give a more favorable review, but I just can’t.

In general a good hotel but a couple of issues on our visit
Reviewed 2 days ago

It’s been several years since I’ve been to this hotel and it certainly now looks very well. The location is obviously superb and the hotel restaurant is very good, however we did have a couple of complaints.
On check-in I got asked for photo ID which I didn’t have. I was quite sternly informed that it was a requirement by law to have photo ID (this is obviously complete rubbish for UK residents checking in to a UK hotel) I argued for 5 mins with a very curt hotel staff member before he quite unbelievably picked up the phone and called security to have me removed from the hotel!
I then remembered the Marriott app which ‘sings very loudly’ re “skip the queues and go straight to room and access with your mobile” I pointed this out to the guy who I was talking to and he told me the app was wrong (I showed him the text on the app) and I still needed to check in at reception?
How can Marriott allow such a poorly trained staff member to greet customers? I genuinely believe I was just about to be escorted off the premises until I suggested he calls his manager who did apologise profusely for his behaviour.
Also, the members lounge is one of the poorest I’ve been in. The staff in there were totally uninterested and it was that bad on the final day of our stay we decided to pay for breakfast in the restaurant downstairs rather than get it for free in the members lounge.