Karma Sanctum Soho
What We Love
- Super-central location in the heart of Soho
- Chic interiors: The hotel is filled with quirky one-off pieces
- The 24-hour hot tub on the roof, and the cool underground cinema room, with its own bar
- READ MORE: How to see London for free
What To Know
- Crash Pad rooms are bijoux (they don’t have wardrobe space)
- Free WiFi
- An intimate retreat with just 30 rooms
- There’s no gym, but there is a Wii Fit in every room
- Free WiFi
Housed within two elegant Victorian townhouses, the Sanctum Soho scores high on the design front. Candlelit interiors are dark and lavish; think deep crushed velvet chaise longues, huge leather sofas and a mirror-backed bar. Photographs of rock star regulars dot the walls, and the place is filled with quirky treasures, from the old cinema seats at the rooftop bar to graphic print skull wallpaper.
Bed and Bath
Each of the 30 guestrooms is ultra-glam. Crash Pads are petite (150 square feet), with white tiled bathrooms; Deluxe Rooms are either bright and airy with all-white furniture, or dark and sultry with minibars where you can shake your own cocktails. Suites are downright decadent; 401 is tucked under the eaves and has a circular bed and its own little balcony, and 501 has disco written all over it, with silver sequined blinds and a freestanding tub surrounded by glass pebbles, lights and a mirror glass column. Even the diamante door handles sparkle.
The Sanctum Soho is all geared up for indulging. On the ground floor there’s restaurant No. 20, where traditional British dishes are served against a glamorous vintage backdrop, and up on the roof there’s a round-the-clock bar serving cocktails as you soak in the Hydro-Spa hot tub. Downstairs you’ll find an atmospheric underground cinema (the room once belonged to MI5), with sink-into Art Deco–style velvet chairs and a bar.
How to Get There
Almost a month ago I booked a night to celebrate our 9 year wedding anniversary, we arrived after 5.5 hour drive to find we had no room, no booking and they say that they weren't expecting us.
All the blame was passed onto Agoda and use for not ringing and confirming the booking with the hotel themselves, but I have used Agoda for years with no troubles in the past and never did I have to call the hotel directly.
They gave us water, ordered our taxi for us to get to our paid carpark and sent us on our way....even after seeing confirmation of the room/payment.
We ended up driving all the way back, we were offered a discount if we booked again but seriously would you?
So exhausted this morning and now we have to start the process of chasing down a refund.
Can not be faulted for location , and the hotel was nice and clean. staff friendly enough and breakfast was included …. we arrived at 11.30am (after requesting an 11am arrival) Room wasn't ready - no apology - we were out all day so never saw our room until midnight, we had a crash pad and although small was plenty big enough, bed was comfy and quiet. bathroom was a wet room so after hubby had a shower everything was soaked, no shower cap provided which was annoying as the shower head couldn't be moved. Breakfast was very odd, a couple of members of staff floating around like it was their first shift … ever. I wasn't sure if it was help yourself or be served. we were served tea and coffee (but only half a cup of each - I had to ask for more hot water) there was a pile of pains of glass on the seat next to me and a pile of chairs in the corner, I'm pleased I didn't have my children with me as this could have a been a disaster waiting to happen. I put some toast in the toaster but a chair was located in front of it so I wasn't sure if I was meant to … I had to ask for a plate … the waitress asked if we wanted to see the menu .. then took ten minutes to find one (this was later taken of us to give to another couple - do they really only have 2 menus) I ordered full English and hubby had an omelette - arrived quickly and was hot - hubbys looked great and he said it was nice. I wasn't asked how I wanted my eggs (tbf I was making toast when she came over and took my order rather than waiting for me to be seated !) all the food was cooked well and came quickly but the Cumberland sausages and sweet bacon rashers didn't work too well together as both were very flavoursome and slightly over powering. The breakfast would have been £15.00 each if it wasn't included in the price.
I would stay at this hotel again but I would have breakfast elsewhere as their are plenty of places about to eat and as I said this was a very odd and uncomfortable breakfast set up.
Right in the heart of Soho and just around the corner you have all of your iconic shopping i.e. Liberty's, Hamley's etc. If your not careful the credit card will take a bit of a hammering! What a great vibe the Hotel has, which makes a change from the usual chain Hotels with no character. We had a great time.
Terrible experience. Don’t go there. I turned up with a confirmed booking from
Agoda to find they didn’t have a room for me. The Sanctum had booked an alternative without discussing it with me to a location I didn’t want to be. With little choice I went in the hired car to the new hotel. When I got there the new hotel - the Radisson Blu Berkshire - was surprised to see me and they had no rooms there and despite ringing around nothing else in their group.
The excuses from the original Sanctum Hotel varied - the reception said something went wrong with the room, the manager said he didn’t know why and said it would require investigation and tried to blame the booking sites. “My responsibility is to find you an alternative room” he said. Me - “your responsibility is to provide the room you sold to me”. They couldn’t get beyond the diversion that their booking site MOMA had allowed a booking to a full hotel with little recognition of the irony that this was actually caused by them
not honouring their own original booking.
Hours later their booking site MOMA tried to send me even further out in a worse location. London was heavily booked by this time and frankly given the circumstance I feel the Sanctum decided not to honour the cheaper longer term confirmed booking because the higher peak rates they could achieve on the day.
Whatever the truth, this was an epic fail and after 5 hours of being mucked around I had to find my own accomodation. I’m now waiting for details of a requested refund and these guys completely spoiled my last night in London.
So a big caution about using Agoda as a booking site - this was my first experience with them and never again - and a strong recommendation to avoid this Hotel.
A call out to the service of Radisson Blu Berkshire on Oxford St. There was a stuff up with the alternative booking also that needs review, but they couldn’t have been more hands on and helpful trying to help and personalised discussion at counter and management level with no attempt to make excuses. They didn’t cause this issue and their service compared positively to that of the Sanctum.
There is clearly an issue with booking sites also and the more I read about their commissions etc I can see why it might encourage poor behaviour from the hotels who can trade on the arbitrage between the price they take for the booking sites and what they can get on short notice in tight booking periods. I get the convenience and the comparisons but this is a sector that might be ripe for regulatory reform. I will return to my normal practice of trying to book directly with hotels wherever possible - but either way there was nothing good in my experience with the Sanctum.
Great location in central Soho and easy to walk to from Oxford Circus , and the set up is very cool / friendly staff. Some parts of the room are amazing and others made to look cheap. At £300 at night i’d expect complimentary water in the rooms. Make sure you take swimwear as hot tub on the roof is open all night.