InterContinental London Park Lane
What We Love
- Heart-of-the-action location steps from Hyde Park, Green Park and Buckingham Palace
- Range of dining and drinking options, including the award-winning Italian restaurant Theo Randall at the InterContinental
- Decor is classic British elegance, with dark wood furniture, heavy curtains and patterned wallpaper in all 447 guestrooms and 60 suites
What To Know
- Free standard internet for IHG Rewards Club members; in-room WiFi costs an extra $20 per day
- Public spaces have a stately but modern style; guestrooms feel more traditional
- Popular with the business crowd
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
In a plum location near Hyde Park, Buckingham Palace and all the shops along Bond and Oxford Streets, the InterContinental London Park Lane is a sprawling city hotel with more than 500 rooms and suites. A favorite with both business travelers who appreciate the central location and tourists ready to hit the sights, the hotel has the scale and top staff to appeal to travelers of all stripes. The public spaces are stately but modern, with monochrome marble flooring and statement chandeliers in the spacious lobby, while the guestrooms have a more traditional style. Most of the 447 guestrooms and 60 suites are done up in gold, blue and cream, with embroidered curtains, decorative molding and patterned armchairs, plus mod cons like flat-screen TVs, minibars and tea- and coffeemakers. Classic Rooms have internal courtyard views, while Executive Rooms and Suites overlook the surrounding royal parks and Park Lane. The bathrooms are on the small side, but most have full tubs and overhead showers. Downstairs, guests have their pick of two restaurants, the all-day Cookbook Café and the award-winning Italian eatery Theo Randall at the InterContinental, as well as three bars, including the Arch Bar (a must for gin lovers) and the Wellington Lounge, which overlooks the iconic namesake arch. For another kind of indulgence, the Spa InterContinental offers pampering massages, body wraps and beauty treatments, all using British-made Elemis products.
In the Area
You’re a short walk from Green Park, which backs onto the Buckingham Palace gardens, and Hyde Park, one of the city’s most popular green spaces, where you can boat on the lake, ride along ancient horse trails or swim in the Serpentine Lido. Stroll Mayfair’s boutique-lined streets and pop into Dover Street Market, a multilevel hipster store adored by fashion editors, or head to Fortnum & Mason to gawk at the food hall. Shopping thoroughfares Oxford Street, Bond Street and Regents Street are all within strolling distance, and for a spot of culture, walk along Piccadilly to the Royal Academy for blockbuster art shows.
How to Get There
Almost everything associated with the hotel is 5 star. It is in an absolutely great location. The common areas are beautiful and overflowing with fresh flowers. The staff is very professional and knowledgable. There is a very nice workout area. And the two specialty restaurants are not to be missed. Our room was slightly small and without a view, but we spent little time in it so the size and lack of view mattered little.
Very lovely hotel, i would class is not just a luxury but my little secret boutique feeling about this hotel always has me stunned, stayed here for a fair few nights whilst on business and dealing with the staff are super friendly and helpful!
Upon arrival at the hotel, the concierges were very welcoming, offered to take our bags. Check in was very smooth and quick. As we were given our key, the concierge took our bags to the room.
The room was lovely - very huge, very comfortable bed! The shower was lovely, although it did leak slightly, causing a small floor on the bathroom floor, which I cleaned up using all the towels!
Only things we didn't like, were the housekeepers knocking on the door at 6am asking if we wanted our room serviced - I get they have many rooms to turn over, but I think 6am is far too early!
We had a bowl of fresh fruit including strawberries when we arrived. I would have thought this would've been replenished daily. But in fact, nothing was changed and the fruit, especially the strawberries went mouldy. We left a note for the housekeepers to remove the fruit for two days, but no action. It wasn't until my partner complained at reception that something was done - admittedly the staff apologised profoundly.
Also, the mini bar in our room. Some lovely things to choose from, like drinks and sweet treats. Only thing with it, is they are obviously on sensor-mode, so if you take anything out to look at it, it automatically goes on your room bill to settle on check-out. When we checked out, it said we had several items which we didn't not use - not a huge issue but saves time when checking guests out.
Small little things that need improvement.
There is one person who's name is Balasz working in the customer service who litteraly saved my life that day. He really helped me to feel better , put me on a cosy sofa in the lobby and offered his help . He was very busy working with the customers but nevertheless he cared about me . He is an amazing example of how a person working in hospitality should be . It's not easy to work with the people , their complaints and demands but he is always with a smile and personal approach and touch to every single customer. I saw him talking with the people , assisting their needs and answering their questions. He is the best and thank you once again for the painkiller pill and water and small empathy which costs a lot to me .You were my Angel that day ...
Only stayed a night as visiting London to eat at a couple of restaurants celebrating a family birthday.
Hotel wonderfully located on park land near Hyde park.
Room was comfortable,as expected of an intercontinental hotel.
View of busy road ,but we were in the middle of London.
Look forward to staying again in future.