InterContinental London Park Lane
What We Love
- Heart-of-the-action location steps from Hyde Park, Green Park and Buckingham Palace
- Range of dining and drinking options, including the award-winning Italian restaurant Theo Randall at the InterContinental
- Decor is classic British elegance, with dark wood furniture, heavy curtains and patterned wallpaper in all 447 guestrooms and 60 suites
What To Know
- Free standard internet for IHG Rewards Club members; in-room WiFi costs an extra $20 per day
- Public spaces have a stately but modern style; guestrooms feel more traditional
- Popular with the business crowd
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
In a plum location near Hyde Park, Buckingham Palace and all the shops along Bond and Oxford Streets, the InterContinental London Park Lane is a sprawling city hotel with more than 500 rooms and suites. A favorite with both business travelers who appreciate the central location and tourists ready to hit the sights, the hotel has the scale and top staff to appeal to travelers of all stripes. The public spaces are stately but modern, with monochrome marble flooring and statement chandeliers in the spacious lobby, while the guestrooms have a more traditional style. Most of the 447 guestrooms and 60 suites are done up in gold, blue and cream, with embroidered curtains, decorative molding and patterned armchairs, plus mod cons like flat-screen TVs, minibars and tea- and coffeemakers. Classic Rooms have internal courtyard views, while Executive Rooms and Suites overlook the surrounding royal parks and Park Lane. The bathrooms are on the small side, but most have full tubs and overhead showers. Downstairs, guests have their pick of two restaurants, the all-day Cookbook Café and the award-winning Italian eatery Theo Randall at the InterContinental, as well as three bars, including the Arch Bar (a must for gin lovers) and the Wellington Lounge, which overlooks the iconic namesake arch. For another kind of indulgence, the Spa InterContinental offers pampering massages, body wraps and beauty treatments, all using British-made Elemis products.
In the Area
You’re a short walk from Green Park, which backs onto the Buckingham Palace gardens, and Hyde Park, one of the city’s most popular green spaces, where you can boat on the lake, ride along ancient horse trails or swim in the Serpentine Lido. Stroll Mayfair’s boutique-lined streets and pop into Dover Street Market, a multilevel hipster store adored by fashion editors, or head to Fortnum & Mason to gawk at the food hall. Shopping thoroughfares Oxford Street, Bond Street and Regents Street are all within strolling distance, and for a spot of culture, walk along Piccadilly to the Royal Academy for blockbuster art shows.
How to Get There
Our few days in this hotel was very comfortable and memorable. Having so many major attractions in walking distance was itself a luxury. Especially when the "Extinction Rebellion" was going on. We had an issue with the shower and it was quickly fixed.
It's a good hotel as London standards go. Prime location obviously and with the IC brand you know there's a baseline standard so no real worries there.
The room was comfortable although not overly large. Staff professional. Breakfast ok. But at the same time there was nothing that jumped out or made me go wow... and for the price point they're going for that is a slight disconnect.
Don't hesitate to shop around, there's a few properties just around the corner that share the location benefit and might work better for you.
This was a free night but if I couldn't have been treated any better than i was. I arrived early and my preferred room is on a high floor but they said I could wait for that or could check in more on a lower floor one. The staff on the desk were professional and friendly. The four men were all helpful and quickly being taxis.
My room was lovely and the bed was very comfortable.
I paid for breakfast which was very nice. My only issue is that you were able top grade the biggest plus one item of the additional dish menu. Unfortunately porridge is included in this list. Most hotels just have porridge as a standard item.
Although this hotel is modern it is a lovely place to stay.
Great service. Room was ready at 11 am. Much appreciated after coming in on the red eye. As a Spire member they upgraded us to a nice corner room. Had one issue with the bed as it did not seem to be at Intercontinental standards. I spoke with Customer Relations Manager Anais and she had them switch the mattress out. That is service! Really want to call out how quickly and genuinely concerned Anais was that my wife and I had a great night sleep. On top of this the staff sent a nice dessert to our room on the night of our 25th wedding anniversary. Highly recommend the hotel. It is in a great location as well and made it easy to get around being so close to the Hyde Park Corner Underground Station.
This review is based on a four-night stay during a business trip. The Intercon offers an excellent location, comfortable but uninspired rooms, and a somewhat bland corporate "luxury light" atmosphere with professional service.
Location: Park Lane puts you within easy walking distance of Piccadilly, Hyde Park, Green Park, and Mayfair shopping and dining. You're really in the heart of some if the best London has to offer - and a 10-15 minute walk from the Tube.
Design and room: The hotel is an uninspired concrete block from the 1970s, updated about a decade ago. The basic rooms, at least, are on the small side and starting to look faded. Everything is relatively plush, and bedding is good. Bathrooms are also quite tiny, and have a slightly vintage feel. The public areas are in an anonymous modem style.
Food and amenities: My rate didn't include the breakfast buffet, which looked good and is probably competitively priced for London in this category, but to me didn't look worth about $50. WiFi worked well.
Service: Staff members were generally attentive and well-trained, and the bell staff is especially helpful. At check-in, I wasn't impressed when the staff member quickly told me that my room didn't have a nice view (true), and tried an upsell - an approach I'd expect at a mid-range beach resort, but not here. I would have preferred more attention to the basics, like my choice of newspaper - which was never asked.
I had a good stay and no significant complaints - but if you're looking for 5 stars in central London, I'd shop around.