InterContinental London Park Lane
What We Love
- Heart-of-the-action location steps from Hyde Park, Green Park and Buckingham Palace
- Range of dining and drinking options, including the award-winning Italian restaurant Theo Randall at the InterContinental
- Decor is classic British elegance, with dark wood furniture, heavy curtains and patterned wallpaper in all 447 guestrooms and 60 suites
What To Know
- Free standard internet for IHG Rewards Club members; in-room WiFi costs an extra $20 per day
- Public spaces have a stately but modern style; guestrooms feel more traditional
- Popular with the business crowd
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
In a plum location near Hyde Park, Buckingham Palace and all the shops along Bond and Oxford Streets, the InterContinental London Park Lane is a sprawling city hotel with more than 500 rooms and suites. A favorite with both business travelers who appreciate the central location and tourists ready to hit the sights, the hotel has the scale and top staff to appeal to travelers of all stripes. The public spaces are stately but modern, with monochrome marble flooring and statement chandeliers in the spacious lobby, while the guestrooms have a more traditional style. Most of the 447 guestrooms and 60 suites are done up in gold, blue and cream, with embroidered curtains, decorative molding and patterned armchairs, plus mod cons like flat-screen TVs, minibars and tea- and coffeemakers. Classic Rooms have internal courtyard views, while Executive Rooms and Suites overlook the surrounding royal parks and Park Lane. The bathrooms are on the small side, but most have full tubs and overhead showers. Downstairs, guests have their pick of two restaurants, the all-day Cookbook Café and the award-winning Italian eatery Theo Randall at the InterContinental, as well as three bars, including the Arch Bar (a must for gin lovers) and the Wellington Lounge, which overlooks the iconic namesake arch. For another kind of indulgence, the Spa InterContinental offers pampering massages, body wraps and beauty treatments, all using British-made Elemis products.
In the Area
You’re a short walk from Green Park, which backs onto the Buckingham Palace gardens, and Hyde Park, one of the city’s most popular green spaces, where you can boat on the lake, ride along ancient horse trails or swim in the Serpentine Lido. Stroll Mayfair’s boutique-lined streets and pop into Dover Street Market, a multilevel hipster store adored by fashion editors, or head to Fortnum & Mason to gawk at the food hall. Shopping thoroughfares Oxford Street, Bond Street and Regents Street are all within strolling distance, and for a spot of culture, walk along Piccadilly to the Royal Academy for blockbuster art shows.
How to Get There
The funniest thing about the hotel was that they brought a birthday compliment cake with a full thumb fingerprint on it. And this describes service at the hotel perfectly. They try to be nice, but how it turns out nobody cares)
However, the hotel is good, clean and rather quiet.
We got a free night with our Ambassador's Certificate. The welcome from the doormen was great and they valet-parked my car for me. There was a check-in for Amabassadors-so no waiting. Check in was swift and efficient, though no information was offered-I had to ask where breakfast is served. As we had asked for a room on a high floor we were given one on the 6th floor with views over the Wellington Arch and the park where we could watch the soldiers riding through on their horses. All staff we encountered during our stay were very nice -especially the doormen who welcome you back each time as they open the doors for you.
The location of this hotel is good, though there is some traffic noise as it is on Park Lane and the sirens going by woke me up during the night. You can walk to Harrods in 10 minutes and to the museums in just a few minutes more. Buckingham Palace and many other tourist sites are also within walking distance and there is a tube station nearby. In just a couple of minutes you can be in Shepherd's Market where there is a range of restaurants and bars. During our stay the NFL game was on at Wembley and many of the fans were staying here which added to the interest.
On check-in we were given a drinks credit voucher which covered a small bottle of wine from the minibar in our room we were given bottled water and shortbreads as a gift-nice touches.
Breakfast is a decent buffet plus a la caret in the Theo Randall restaurant, though there are only cold plates available at the hot section-maybe they could provide a plate warmer in future? All breakfast staff were welcoming and helpful.
Unfortunately however, the wrong luggage was delivered to us, there was a large stain on the desk chair and the carpet had come away from the strip where it meets the tiles making a trip hazard as well as looking tatty.
Very disappointed with the very slow service.
Food and pianist very good.
It took so long to bring our tea 30mins after sandwiches and pie. then finally glass champagne.
I visted all the top london hotels for afternoon tea with friends.
Unfortunately i cannot recommend or would go back for tea here. certainly not a 5 star.
It wasnt that busy so i really do not understand why it took so long.
Go compare with top hotels Goring , Landmark Or The savoy. they are 5 star. This is 3 star.
The hotel bit! From the moment I walked up to the front door I felt a bit special. I rocked up in a rusty BMW and the gentleman on the door treated me like I was driving a Bentley.
It really was worth the extra £100. The bed was massive and incredibly comfortable.
The room was very clean, quiet and had all the amenities, making it feel like home.
It has a kind of dated feel, but somehow seems modern and clean.
The food is A1 and the service is simply first class.
All in all the place to take anybody you want to impress or if you simply want to pamper yourself and u wind.
Quick tip is make yourself a member of their customer program. I did last year when I stayed here previously. On my return they gave me a £25 voucher for the mini bar and upgraded my room. Booom!
My wife and I have enjoyed our time at this hotel and have written a review before about how good the place was. I am writing this review because things have changed and I want to at least help to inform what has changed about the afternoon tea experience. The staff are great with the right amount of Yes Sir and please Madam which as this is a London hotel which sees a great many of their customers from overseas it should offer a good level of expertise and food plus rooms and service.
This time I found the menu had changed massively. The older menu offered at least 6 different options of cakes and Sammie's. This has changed to one set menu of cakes and Sammie's and if you want the champagne it's either all you can drink for 90 mins with the higher price or a glass with the lower price. The teas have changed and the level of service has changed from before. The Sammie's were made a while ago and you could tell they were slightly harder on the side that they were sitting on before being served to us. No choice as before of cakes or Sammie's so a set menu take it or leave it kind of thing. I would also mention I found the lighting quite dark and a few customers spoke to us about the lack of light.
To us we found it had gone down hill very much and when you think we paid close to £500.00 for the 4 of us it's not good value at all. My last time of taking friends for a treat at that hotel. I will look for another who offer a good value rather than just food which we could have bought our selves and eaten on a park bench.