Hotel Indigo London – Kensington
- Free WiFi
With a stay at Hotel Indigo London – Kensington, you’ll be centrally located in London, convenient to Natural History Museum and Royal Albert Hall. This 4-star hotel is close to Buckingham Palace and Big Ben.
Make yourself at home in one of the 100 air-conditioned rooms featuring free minibar items. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar and a garden view. You can also stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
How to Get There
I am writing this review out of frustration. After unsuccessfully engaging directly with the hotel, I tried to engage the master brand InterContinental Hotels’ online Customer Service facility, however after 2 attempts and over 2 weeks later, they have not responded, and as such the only option left to me was to publicly publish my first ever review, highlighting the issues we encountered with our stay at the Indigo Kensington. To be upfront, I do work in the travel industry and was booked on an industry rate, however this should not detract from the fact that the Indigo failed to deliver in the following areas.
When I confirmed our booking I received a follow up email from the hotel with some attractive eStandby Upgrade offers, which I accepted on the understanding that they could only be confirmed at checkin if available. At checkin these upgrades were available however they would not honour the quoted rates. I disputed this at the time, however did not have supporting evidence on me so followed up with the hotel on my return with the proof. The hotels response was that I accepted the upgrade charges which I paid, and they confusingly referred to advance purchase rates not being applicable, which indicated to me they were getting confused between the eStandby rates quoted and accepted, and Advance purchase rates which I knew nothing about - they never did clarify this.
We are a family of 2 adults and our 9 year old daughter, and booked the Superior Oversized Queen room, however quite simply the room allocated was too small for 3 people, even with one of us being child. We were allocated room 6 but avoid this room at all costs as it is situated right next to the bar & restaurant, so you get bar noise late into the night and restaurant breakfast noise from early in the morning. It is also the first room in the corridor so everyone going to or from their room swings open the noisy creaking door located right outside your room.
Room 6 also had a number of maintenance issues, the shower drain cover was off when we checked in so we put it back in, the toilet seat was broken & loose, the air-conditioning unit (it was summer) made a strange loud buzzing noise every 30 minutes or so right through the night.
In the morning we refused to stay in room 6 and upgraded to a Junior Suite Queen Room which was better, but as above they wouldn’t honour the eStandby upgrade rates quoted even though the room upgrade was available. The new room was good, however the suitcase rack was broken and held together with a piece of string. We had to use the desk, couch, and table for our suitcases. We left the broken suitcase rack out at the room entrance for our entire 5 night stay, but it was never repaired, which indicates a general disregard to maintenance.
So in summary, do not believe the rates the hotel quotes as they do not honour them, do not accept room 6, watch the room sizes as ours was too small, and you will need to be forgiving of maintenance lapses. We travel extensively and have been many times to London (in fact we used to live there) and in our view there are much better London hotel options.
Our visit surpassed expectations in every way. Great breakfast, very pleasant room and extremely helpful and friendly staff. Highly recommended due to ease of access to the tube and local amenities opening up London for sightseeing and shopping. Top marks, and we will return again if in London.
Went for the Italian Afternoon Tea , there was four of us. We were early as such a horrid day outside, easy to find hotel from Earls Court underground. We were shown to a lovely round table , and was given a lovely afternoon of good food and drink. Was a change to have it the Italian way, was excellent value for money with a glass of Prosecco to compliment. Thought restaurant was in need of an update but food made up for it, a great way to spend an afternoon with friends, thku Hotel Indigo