Hilton London Paddington
- Free WiFi
- Parking On Site
With a stay at Hilton London Paddington, you’ll be centrally located in London, convenient to Whiteleys Shopping Centre and Selfridges. This 4-star hotel is close to Royal Albert Hall and Imperial College London.
Make yourself at home in one of the 419 air-conditioned rooms featuring minibars and flat-screen televisions. High-speed (wired) Internet access (surcharge) is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. This hotel has 18 meeting rooms available for events. Self parking (subject to charges) is available onsite.
How to Get There
spacious accommodations, attentive staff, well-rounded breakfast buffet(we always include the breakfast buffet when we book reservations – convenient and good value), but buying individual food items off their regular menu were a bit on the pricey side (hence the loss of 1 star). Very convenient location – train, bus, underground. It was a pleasure to stay here. I believe that if we tried, we couldn’t find a more accommodating hotel and transportation hub location.
Although a room was not ready when we originally checked in just after 12:00 all started well with an upgrade to a Tower Room so we stored our luggage and went out sightseeing. During the afternoon/early evening my son returned before myself, checked in and attempted to use the exec lounge. At first he was stopped and questioned as to how he had got into the lounge, his response was that he had used his room key. This was checked and validated that he was entitled to come in (he would be entitled to use it anyway even if he wasn't in a tower room as as a named guest in my room as I'm a Diamond member). He then tried to get an alcoholic drink. He was stopped and questioned again, this time as to whether he was 18. He provided his driving licence as proof of this and was then told that alcohol was not available to people under 21. We have stayed at many Hiltons and used many exec lounges and have never been told of such a rule. In both cases my son felt very embarrassed about being questioned as the lounge and queue to enter it was very busy. I find it appalling that after being questioned to get in he was not offered an apology and I have found no written Hilton policy stating that alcoholic beverages are only available to people over 21.
This hotel has to be the worst hotel I have ever stayed in when in London. Its a shame as its location above Paddington Station is fantastic, which is why we picked it. I have stayed here before and cannot remember it being this bas then. The app would not allow me to check in on-line or select a room despite leading me through each step. Then, when we did check in, around 10am, the young lady who dealt with us seemed far more interested in what her colleague was doing. I didn't expect the room to be ready and it was not so asked where the concierge was located, t be told in quite a curt manner it was behind me, like I should already know that. When we arrived back later at night we were given a disabled access room near the lift, despite being a Gold member whose preferences clearly state this is not what I ask for or wish to be given. My wife and were hungry so called down to in-room dining for something to eat to be told that the only things available were 3 different types of sandwich, not even a burger!! I went out to Subway for my wife and then to the Budgens convenient store who had far more selection the so-called 4 Start hotel I was in. What sort of hotel doesn't have cooked food on its overnight menu. The room was also phenomenally hot and would not cool down. During the night, around 4am, we were called 3 time by reception for no reason and then no apology, even when I told the manager. In the morning I attempted to call down to speak to reception about the A/C, however, once the phone was answered and put down, then they just didn't answer. Finally I went down, told them and went out for McDonalds breakfast as they only have very limited items on the in-room breakfast menu, again just very, very poor but also an attempt to force you to the overpriced restaurant. Eventually someone came in to fix the A/C, and basically told me it was off so that's why it was not cooling down. I told him it was off as when it was on the temperature just kept going up. He refused to understand so I told him to leave then called the reception and spoke with the manager. After 3 more calls, I eventually was given another room, but with no apology form the manager for any of the issues. I would urge everyone to avoid this hotel like the plague. It is not 4 Stars, it is not even 2 stars. The staff are discourteous and rude, the rooms and furniture are tired and old and the service is non-existent. Awful, just plain awful.
Room 324, double guest room. Lovely, quiet room with a comfortable bed and clean bathroom. Perfectly situated as travelling in to Paddington station. The doorman was a credit to the hotel. Would stay again.
Being situated right beside Paddington Station, this hotel has the added bonus of ease-of-travel, in addition to its wonderful rooms and services. If you're looking somewhere to stay in London, I highly recommend this hotel!