Grange Wellington Hotel
- Free WiFi
A stay at Grange Wellington Hotel places you in the heart of London, minutes from Victoria Palace Theatre and Buckingham Palace. This 4-star inn is close to Big Ben and London Dungeon.
Make yourself at home in one of the 84 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Food & Drink
Satisfy your appetite at the inn’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Planning an event in London? This inn has facilities measuring 646 square feet (60 square meters), including conference space.
How to Get There
Spent 2 nights here, very nice hotel will definitely stay again. The room was very nice and clean, the shower was great and bathroom was very nice and clean also. The staff were very pleasant and were very helpful with taking our luggage prior to check in and while we went to explore. This was very easy to get to from Victoria station (10 min walk) after taking the gatwick express.
Would highly recommend if didn’t want to pay the typical high price compared to other hotels around London, value for money here is exceptional. We will definitely go back.
Have stayed here several times before. It's generally a fairly nice hotel in a good location. In some rooms the bathroom light comes on automatically every time you enter - day or night. In due course it switches off automatically too.
Some rooms also have a (locked) adjoining door to neighbouring rooms. In these rooms you are likely to learn more than you wanted to know about the people in the next room.
Apart from this the rooms are mostly okay, if a little dingy.
This was our first stay since the Grange hotel was taken over by Blue Orchid. So, new management.
Here's how it went:
Arrive at check in. Pre-paid booking. UK citizen. How complicated can that be? Nonetheless, it took a good ten minutes. Staff being trained on the job. Supervisor or manager not exactly speeding things along.
Anything you need? Bathrobes. No problem, sir, we'll send them up. They didn't come. Mentioned it again later at the desk. Went out. They were in the room when we got back. Didn't smell very fresh. No belts.
On first arrival in our room I went into the bathroom. Toilet bowl full of brown stuff. Decided not to make a fuss. Might get cleaner into trouble. Cleaned it myself using a tube of shampoo and brush. Felt sick. Still do just thinking about it.
The continental breakfast is standard issue. Nothing special. They had run out of croissants and most of the pastries. Stocks were finally replenished just as we were leaving. This was all between 8.00-8.30. Nowhere near the end of the sitting.
Then we had a problem with the safe. Having locked valuables - passports, iPad etc. - in the safe, I found that it would not reopen using my code. Alerted the desk and that is when all the problems with the management of this hotel came into grim relief.
Their first reaction was to scoff as if we were idiots. I assured them that the safe was malfunctioning and then someone came to the room. Oh, the safe is malfunctioning, they told me.
Only the manager has a pass key. We wait. Member of staff - not the manager - comes to room. No pass key, natch. Tries a passcode. Doesn't work. Goes away. Returns ten minutes later with a different code. It doesn't work. Same again. Next code doesn't work either.
Then nobody comes to the room. The phone rings. Same person. Now not keen on dealing with this face to face.
Member of staff then proceeded to delay and defer everything. Can it wait until tomorrow (Sunday)? No. Tomorrow morning we are checking out and going to an airport to catch an aeroplane. So, we might need those passports.
Besides, how do you plan to open the safe in the meantime? Well, only the manager has a pass key. And if that doesn't work? We call maintenance.
Right. So where is the manager? Turns out there are two managers with the authorisation to use a pass key. Neither of them is on site or in the vicinity.
At this point I press the nuclear button. No other choice. The hotel staff had by then proved themselves unable and unwilling to deal with what must be a fairly standard occurrence. I made it clear that either a manager or maintenance must get here and deal with the situation immediately.
So much for the nuclear button.
What was supposed to be a pleasant weekend break had quickly spiralled into a tense, stressful and unpleasant situation. Would someone come? Would the pass key work (I doubt it)? Would maintenance rush to the scene on a weekend (I doubted that too)?
We'll never know the answer to these questions. I concluded that the hotel's management and staff were incapable. I tried one last roll of the dice. Supposing I attempt to reset the safe's software myself. Worth a try. Nothing to lose. Miraculously (or perhaps obviously) my hack worked and I managed to open the safe.
I informed the reception desk. The member of staff that had been trying to deal with this was now understanding and sympathetic whereas before it had all been about delay and obstruction and mild confrontation. Would you like a free drink from the bar?
No thanks, neither I nor my wife want any alcohol right now.
What I probably should have said: Here's the thing. We're in a room with a faulty safe. You've pretty much ruined our weekend by utterly failing to deal with a routine problem. You left us contemplating lost passports and missed flights. This is probably the moment to offer us a new room, perhaps even an upgrade.
Clearly, that thought never occurred to them.
(Note to staff member: while my valuables are irretrievably locked in your safe, they are no longer in my possession and are therefore 'lost' to me. Thanks for trying to reassure me that my things were 'safe' though) .
This is now a badly-managed hotel with various systemic failures in place to ensure its guests suffer when even the most routine problem (room cleaning; clean bathrobes; quick, easy check-in; well-stocked breakfast bar; functioning safe in room) arises.
We packed our bags and left. Lost a night in a room we'd already paid for. But consoled by the thought of the money we'll save by never coming back.
Last twist was the reception trying to claim we hadn't paid for a late check out. No, this is an early check out. All the information you need is on the screen in front of you.
I'd like to apologize to the managers of this hotel for even suggesting that they might consider interrupting their weekend to come to the assistance of paying guests.
First the good: Great location. Walking distance to many sights and Victoria station, restaurants and conveniences. Street was quiet and peaceful. Room, while very small, was clean and well equipped.
Now the bad:
Room was tiny. Hotel restaurant was in the basement and there was an unappetizing smell. We chose not to eat there. The entry to the hotel was not well staffed. It was easy to enter the hotel and proceed to the elevators without any staff even being aware. Finally, a major issue upon check in: When I arrived as scheduled around 12:30am I was told I could not stay there (!), but would have to go to their sister hotel around the corner for the night, and then return the next day when my room would be ready. At 1am a member of staff walked me and my young daughter to the Rochester. When we finally were given a room, we entered it to find that it was already occuppied!! We returned downstairs and had to wait an additional 10 min. for a new room. The hotel was unairconditioned and much shabbier than the Wellington. The next day we had to "check out" of the Rochester and return later to check in to the Wellington: where they had trouble finding our reservation and our luggage. It was straightened out after a few phone calls and the rest of our stay was uneventful. While I was told I would be compensated for the trouble we endured that first night, upon check out they told me I had to go through Booking.com, which I am now doing, and I am awaiting some relief.