4.0
Very Good 3525 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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conference hall desk office

Overview

Location

A stay at DoubleTree by Hilton London West End places you in the heart of London, walking distance from Russell Square and The British Museum. This 4-star hotel is close to St. Paul’s Cathedral and Coca-Cola London Eye.

Rooms

Make yourself at home in one of the 226 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include a television in a common area and complimentary use of a nearby fitness facility.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. This hotel has 10 meeting rooms available for events.

How to Get There

DoubleTree by Hilton London West End
92 Southampton Row
London, WC1B 4BH United Kingdom

Reviews

4.0 Very Good 3525 Reviews
Great hotel, great location
Reviewed 7 hours ago

Great hotel with a great location in London. Checked in early, and hotel staff held luggage until later in the day. The breakfast was amazing, the rooms were clean and up to date, and a very helpful staff. Great stay

Double disappointment
Reviewed 1 day ago

Staff were super friendly and professional, then it all went down hill. Walked into our room expecting slippers and dressing gowns as per the website;was greeted by a dripping shower and wet couple of towels thrown on the shower floor. A previous guests access card was left by the door along with their pills on the bathroom floor. No toilet paper in one of two loos. We were charged a deposit incase we took advantage of any services of the mini fridge - only the fridges was turned off and empty. Much like the explanation of the shower. I was looking forward to a shower as we had plans yet I had to watch the maintenance chap standing where I needed to be while he attempted to fix the problem. In fairness the staff extended drinks on the house, which we could not accept on account of the delay and making our plans. Breakfast was definitely a vast improvement and the overall bed was comfortable and clean. Apart from the good, the bad and the ugly along with the door number falling down, much like our expectations, we will not be back and suggest you proceed with caution.

Good location
Reviewed 6 days ago

Staff very friendly and efficient. We loved the location of this hotel as it was easy to walk to Oxford St and beyond for the shops - also very handy for the British Museum - rooms functional and they serve a very good breakfast.

Not very impressed
Reviewed 1 week ago

Me and my wife stayed here for one night. When we entered in the bedroom first image in our eyes from the bathroom was a liking shower and a couple of wet towel in the floor, not a great welcome. We called the reception and they sent a maintenance Ma. He can't fix the problem so finally after 20 minutes we can have our shower. But these delay cause as well a delay to our dinner with friends. The minibar was empty and turn off. No dressing gown and slippers as the website describe the deluxe premium. We find a keys from the previous guest. Last touch the number of the bedroom in the morning close to fall from the door.
We must say the staff was kind and helpful. Sure our first and last night in this hotel.

Deluxe room in the basement
Reviewed 1 week ago

We got an „upgrade“ to a deluxe room - which was unfortunately located in the basement. As a result we had a good night sleep (it was dark day and night).Coffee and tea has never been provided in the room - even after asking at the reception.Men‘s toilets next to the lobby spilled with pee all around and paper tissues on the floor.Is that the new Hilton standard?