Doubletree by Hilton London Marble Arch
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Doubletree by Hilton London Marble Arch, you’ll be centrally located in London, steps from Selfridges and minutes from Marble Arch. This 4-star hotel is close to Buckingham Palace and Royal Albert Hall.
Make yourself at home in one of the 122 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in London? This hotel has facilities measuring 2626 square feet (244 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Great location, especially for west end, oxford street, marble arch etc.
Clean and tidy hotel, dont expect any issues. I had a couple of minor problems i.e. the bathroom fan was continually on and so was a bit disturbing all night despite killing all lights, switches and closing the door. The duvet was also really light and poor quality, like a duvet going through an identity crisis and wanting to transform into a thick sheet.
Would certainly stay again though, was probably just unlucky with my room. Friendly staff and good services, didnt try it but appears to serve indian food in the restaurant, so will try that if I stay here again.
Basic full breakfast with usual items.
I do not like leaving negative comments about a hotel as I believe it is best to log a formal complaint directly to the hotel so that the issues can be addressed. However there are a few lessons I would like to share:
1. Always keep an open mind when reading commentaries
2. Always take a print out of your reservation especially if you have been provided with a special sale price etc. Not always do these show on the system when you check in.
3. when taking special deals in restaurants from the hotel itself or secret escapes etc., the restaurant always end up embarrassing the patrons because you are on a special deal. In this instance neither did the restaurant nor the hotel staff know the terms of the booking as our reservation included dinner and breakfast. We were kept waiting for quite awhile for the supervisor of the restaurant to work out the additional payments that we had to make. No issue with paying this, it would have just been better for all concerned if it was made clear up front what dinner entailed and maybe a limit. However the meals that we had were delicious.
4. Keep all receipts!! when checking out the reception staff insisted that we owed money because the system told her so. The restaurant had requested that we pay them direct for any monies due, which we did, but payment was also showing on the system as outstanding. The female receptionist could do with some training in customer service as instead of saying sorry sir/madam but there seems to be a mistake here and please allow me to look into it. She instead argued with us that we did not make the payment because the system was showing it as outstanding. We soon found our receipts and the matter was sorted.
Apart from the above our stay was a very pleasant one and apart from the receptionist above, we found all the other staff to be very friendly, helpful. The breakfast was very good and the staff were happy to provide you with other dishes not included in the buffet. Also despite being a buffet the service from the staff was very good.
The front desk staff were also very responsive. As we were checking in without asking, the concierge offered to take our bags for us. Similarly when checking out the concierge (different one) insisted on helping us with our bags.
Great customer service from the front desk staff and the concierge. When ever I need something they were very helpful and responded quickly. The beds were very comfortable and housekeeping sure knows how to make a bed. The bathroom was fully equipped with lots of toiletries for use. The wifi was free and worked very well only when on it, I would miss texts and calls if the phone was out of my hand as the wifi would cut, but I figured out a trick where I would play music in the background and it will keep the wifi connected.