Dorsett Shepherds Bush, London
What We Love
- Impressive 1920s façade and contemporary Chinese-style interiors
- A five-minute walk from the Westfield mega-mall and Shepherd's Bush tube station for easy access to central London (20 minutes to Oxford Circus, five minutes to Notting Hill)
What To Know
- Executive Rooms include access to the Dorsett Lounge for all-day drinks and snacks and evening canapés
- There’s no fourth floor (the number is considered unlucky in Chinese culture)
- Handy for Heathrow; it's a 40-minute drive
- Free WiFi
- Parking On Site
- Room Service
Converted Art Deco cinema in west London with Asian-inspired rooms, a plush cocktail bar, and a Shanghainese restaurant
In a converted Art Deco cinema, this chic retreat from Hong Kong-based hotel brand Dorsett (its first European outpost) brings a taste of East Asia to west London. The grand 1920s façade remains but the contemporary Chinese-style interiors bring together black lacquered furnishings, bird motifs and a striking gold atrium. The hotel feels more intimate than the room count of 312 would suggest. The Zen color scheme combines bright white walls and furniture, 30s-style velvet seats, graphic print carpets, and gold Chinese toile wallpaper, along with Asian-inspired statement pieces like jade-green bird lamps and embroidered throws and pillows. King beds, free WiFi and mineral water, and triple-glazed windows come standard, and while most overlook the atrium, some offer views of Shepherd’s Bush Green. Start the day with breakfast at Pictures, an all-day dining spot adjacent to the lobby that serves brasserie-style dishes for lunch and dinner. Or rise later and try the dim sum brunch at Shikumen, a sultry Shanghainese restaurant adored by London’s food critics. In the sparking atrium, the Jin bar serves classic cocktails and an afternoon tea with an impressive selection of Chinese brews. Head up to the top floor for an East-meets-West treatment at the spa, or relax in the steam room or the infrared sauna.
In the Area
The hotel is a five-minute walk from Westfield, an upscale mall with a designer village (Burberry, Louis Vuitton, Mulberry), a champagne bar and an impressive food court including Byron for British burgers, Wahaca for Mexican street food and Comptoir Libanais for Middle Eastern meze. Top musicians often stay at the Dorsett when playing at the O2 Shepherd’s Bush Empire, a few doors down. Built in 1903 as a music hall, this characterful venue offers an eclectic lineup; it has played host to everyone from Charlie Chaplin to the Rolling Stones. The Shepherd’s Bush tube station is a five-minute stroll from the hotel; jump on the Central Line and you can be at Oxford Circus in 20 minutes and Notting Hill in five.
How to Get There
The hotel should be 5 star, i do really recommend it. The hotel is very close to westfield shopping mall within walking distance less than 5 minutes and it’s easy access to oxford street by the bus which is in front of the hotel or the underground (shepherds bush station) within 5 minutes walking. The hotel are safe , clean and very comfortable. The hotel have a very high standard service and the staff are extremely helpful especially mr. (Kenneth) from the reception front disk he is very cooperative and helpful and mr. (Sergio) from the concierge he is very useful and he is an expert here in london.
We stayed at the Dorsett for 3 nights. Couldn’t fault the hotel at all. The foyer was beautiful and welcoming. The staff were friendly, the room was nice and bright and clean and the breakfast was very good, plenty on offer to eat. We also had some cocktails during happy hour in the Jin Bar. It’s not far to travel through to Notting Hill or London City Centre by bus right outside the hotel entrance or by underground at Shepherd’s Bush Underground. Close by is Westfield Shopping Centre. Would be happy to stay again or use another of the Dorsett Hotels.
I'd booked to stay at this hotel for work purposes, upon checking in it became apparent that'd I'd made an error and instead of booking for that night, i'd booked next weeks Tuesday night.
"No problem" said the receptionist I'll book you a room tonight, you just need to pay again & tomorrow you can contact the website where you booked & they can refund you.
So pay again I did.. do you think i could get a refund from the place i booked online? Nope. Apparently it's the hotel that has to refund, and despite 4 emails they didn't do the right thing & so here I am. Avoid, avoid, avoid at all costs
What a difference a year makes, and not in a good way. I suppose it could have been my fault for accepting a room for the disabled (Room 334) rather than a booked twin-bedded room, but it was for one night (we had stayed a year ago in a lovely room on the same floor). The problem started when we heard an intermittent high-pitched whine (think mosquito with the volume turned up). Phoned reception who informed us that it was the water pressure due to people taking showers, at which point it stopped and thought nothing more about it until after we came back from a show at the Hammersmith Apollo. Bear in mind this was about 11:30pm and the whine was now constant. Granted... someone from maintenance resolved the problem BUT it wasn't until the following morning that we realised that they had turned the water OFF! So no flushing loo, no shower, no washing! Once gain we had to wait for someone from maintenance to turn on the water supply.
They used to have a separate breakfast room that appeared to run like clockwork. Now it is in the restaurant (make sure you have your "vouchers" or else!), less tables and the waitresses are not very good at taking care of their stations. Tea and coffee used to be served at the table, now its a case of looking in the buffet area. I would recommend a visit to a Premier Inn on how to serve breakfasts. Choices were bacon (pink and grim), sausage (pink, with a touch of brown, was it even cooked properly?), egg was either boiled or anaemic watery scrambled (no fried?), the tomatoes hadn't really been anywhere near a grill, no mushrooms or black pudding. The breakfast was classed as cold to lukewarm at best, so my advice would be to avoid it.
I pre-paid through hotels.com and it's causing no end of pain! The hotel "policy" not to issue VAT receipts when booked via this channel. Hotels.com are unable to issue them. This is my major frustration however there were other problems.
The shower in the room was blocked upon arrival and flooded the bathroom. I asked for this to be repaired on day one. It wasn't.
The food wasn't great either. I ordered the chicken burger which strangely came with mushy peas on top?! Not once did a member of staff check on me during my meal. There were 3 having a conversation at the bar though.
The room itself was ok but needless to say, I will not be staying here again.