4.0
Very Good 1955 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Impressive 1920s façade and contemporary Chinese-style interiors
  • A five-minute walk from the Westfield mega-mall and Shepherd's Bush tube station for easy access to central London (20 minutes to Oxford Circus, five minutes to Notting Hill)

What To Know

  • Executive Rooms include access to the Dorsett Lounge for all-day drinks and snacks and evening canapés
  • There’s no fourth floor (the number is considered unlucky in Chinese culture)
  • Handy for Heathrow; it's a 40-minute drive

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
  •  Room Service
  •  Spa
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Overview

Converted Art Deco cinema in west London with Asian-inspired rooms, a plush cocktail bar, and a Shanghainese restaurant

The Lowdown

In a converted Art Deco cinema, this chic retreat from Hong Kong-based hotel brand Dorsett (its first European outpost) brings a taste of East Asia to west London. The grand 1920s façade remains but the contemporary Chinese-style interiors bring together black lacquered furnishings, bird motifs and a striking gold atrium. The hotel feels more intimate than the room count of 312 would suggest. The Zen color scheme combines bright white walls and furniture, 30s-style velvet seats, graphic print carpets, and gold Chinese toile wallpaper, along with Asian-inspired statement pieces like jade-green bird lamps and embroidered throws and pillows. King beds, free WiFi and mineral water, and triple-glazed windows come standard, and while most overlook the atrium, some offer views of Shepherd’s Bush Green. Start the day with breakfast at Pictures, an all-day dining spot adjacent to the lobby that serves brasserie-style dishes for lunch and dinner. Or rise later and try the dim sum brunch at Shikumen, a sultry Shanghainese restaurant adored by London’s food critics. In the sparking atrium, the Jin bar serves classic cocktails and an afternoon tea with an impressive selection of Chinese brews. Head up to the top floor for an East-meets-West treatment at the spa, or relax in the steam room or the infrared sauna.

In the Area

The hotel is a five-minute walk from Westfield, an upscale mall with a designer village (Burberry, Louis Vuitton, Mulberry), a champagne bar and an impressive food court including Byron for British burgers, Wahaca for Mexican street food and Comptoir Libanais for Middle Eastern meze. Top musicians often stay at the Dorsett when playing at the O2 Shepherd’s Bush Empire, a few doors down. Built in 1903 as a music hall, this characterful venue offers an eclectic lineup; it has played host to everyone from Charlie Chaplin to the Rolling Stones. The Shepherd’s Bush tube station is a five-minute stroll from the hotel; jump on the Central Line and you can be at Oxford Circus in 20 minutes and Notting Hill in five.

How to Get There

Dorsett Shepherds Bush, London
58 Shepherd's Bush Green, White City
London, W12 8QE United Kingdom

Reviews

4.0 Very Good 1955 Reviews
Two night mid week stay
Reviewed 3 days ago

I stayed here for 2 nights mid week because I was seeing The Revolution at The Empire down the road. I say down the road tongue in cheek, it's actually about 10 paces from the hotel, so perfect for my stay. The reception area is a large but not unwelcoming space and check in was painless.I had chosen a deluxe room and was on the first floor. Room was spacious, clean and tidy. The only complaint i have is that it was hot in there, I mean roasting hot. The thermostat was set to 21* and despite dropping the temp to 16*with the fan in full the room was really slow to cool down. These days you can't just open a window! But that is the only negative comment i have. I did wonder if there would be a noise issue being situated close to the Empire and on a busy road, but nope all good. I didn't eat here so I cannot provide any feed back but I did meet with friends and drink in the bar, London prices but the service was all good.
If I return to Shepherds Bush Empire, I may very well stay here again.

A lovely hotel
Reviewed 3 days ago

We stayed at the Dorsett the night before we were booked to take our children to KidZania... I booked the nearest hotel I could find. To be honest from the pictures online I wasn’t expecting to be wowed! I’m not even sure why I felt like that. But I did speak to another couple that said the same. Well it certainly exceeded our expectations, we found it to be a lovely, welcoming spotlessly clean hotel. Our family suite was amazing. We loved it. The staff were very helpful and polite.
The only downside was the breakfast was in the cold side, but still very enjoyable.
We would definitely stay again.

Here for a Gig
Reviewed 3 days ago

I was in Shepherds Bush to go to a Gig at the o2 Empire and I needed somewhere very close as I did not want to be staggering home too far after a lively night !! This place was perfect as it was next door to the o2. Its a little bit pricier than I would normally spend but it was a special trip so this normally tight person splashed out for once !
Its a lovely hotel, very nicely furnished in the reception area and in the rooms, well equipped in the rooms, I was thankful of the iron and board after cramming my glad rags in a ruck sack on the journey down !
I always love a decent shower and I was pleased to find this one did not disappoint - i'm easily pleased !!
I got a great nights sleep after the gig and enjoyed a good breakfast in the restaurant in the morning, although the sausages did taste a little weird the rest of it was all good.
My only disappointment was the lack of a proper bar area, there was one at the end of the restaurant but they only served limited bottled beers and it didn't feel very welcoming.

Disappointing experience
Reviewed 4 days ago

Selected the hotel due to location (adjacent to concert venue)and like the look of the bar where I hoped to enjoy a few relaxing beers after the gig.
Check-in was quick and friendly. I booked a standard double room (£135 for 1 night) and was frustrated to be given a twin room. (not a fan of sleeping in single beds).
The room was clean. Bathroom a little on tight side and could only access bath with door closed. Bar was a massive disappointment. Had a beer before the gig (nothing on tap). On my return at 23:00 I was advised I couldn't be served at the bar and would have to sit at a table and wait. After 5mins I left. The breakfast was standard and would recommend if you are travelling solo that you watch if you return for food/OJ as they clear your table as soon as you leave! Would not recommend given the price.

Great location but the rooms were disappointing
Reviewed 1 week ago

I’ve booked the Dorsett Shepherds Bush for my parents for two nights. I’ve always wanted to see what it’s like and as they had a Chinese New Year Promotion we got a good deal.

The good:
Great location to explore London and 2min from Westfield shopping centre if you fancy a shopping trip.
The staff was very friendly and accommodating.
Good breakfast.
Great big and comfy bed.

The not so good:
We had booked a standard room. It looked quite spacious on the website but when we walked into the room it was tiny.
The room had a window which overlooked the lobby/bar. So there was no daylight coming into the room which made it feel a bit dark.
The shower was covered in limescale and smelled a bit mouldy. I went back to reception as I didn’t want to leave my parents in that room. The lady was very friendly and gave us a new room straight away. The new room had exactly the same layout and size but with a clean shower.
Stains on the carpet in both rooms.
Corridor carpets could have been cleaner, too.

Overall my parents had a nice stay but we all expected a bit more of a 4 star hotel.