Dorsett Shepherds Bush, London
What We Love
- Impressive 1920s façade and contemporary Chinese-style interiors
- A five-minute walk from the Westfield mega-mall and Shepherd's Bush tube station for easy access to central London (20 minutes to Oxford Circus, five minutes to Notting Hill)
What To Know
- Executive Rooms include access to the Dorsett Lounge for all-day drinks and snacks and evening canapés
- There’s no fourth floor (the number is considered unlucky in Chinese culture)
- Handy for Heathrow; it's a 40-minute drive
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Converted Art Deco cinema in west London with Asian-inspired rooms, a plush cocktail bar, and a Shanghainese restaurant
In a converted Art Deco cinema, this chic retreat from Hong Kong-based hotel brand Dorsett (its first European outpost) brings a taste of East Asia to west London. The grand 1920s façade remains but the contemporary Chinese-style interiors bring together black lacquered furnishings, bird motifs and a striking gold atrium. The hotel feels more intimate than the room count of 312 would suggest. The Zen color scheme combines bright white walls and furniture, 30s-style velvet seats, graphic print carpets, and gold Chinese toile wallpaper, along with Asian-inspired statement pieces like jade-green bird lamps and embroidered throws and pillows. King beds, free WiFi and mineral water, and triple-glazed windows come standard, and while most overlook the atrium, some offer views of Shepherd’s Bush Green. Start the day with breakfast at Pictures, an all-day dining spot adjacent to the lobby that serves brasserie-style dishes for lunch and dinner. Or rise later and try the dim sum brunch at Shikumen, a sultry Shanghainese restaurant adored by London’s food critics. In the sparking atrium, the Jin bar serves classic cocktails and an afternoon tea with an impressive selection of Chinese brews. Head up to the top floor for an East-meets-West treatment at the spa, or relax in the steam room or the infrared sauna.
In the Area
The hotel is a five-minute walk from Westfield, an upscale mall with a designer village (Burberry, Louis Vuitton, Mulberry), a champagne bar and an impressive food court including Byron for British burgers, Wahaca for Mexican street food and Comptoir Libanais for Middle Eastern meze. Top musicians often stay at the Dorsett when playing at the O2 Shepherd’s Bush Empire, a few doors down. Built in 1903 as a music hall, this characterful venue offers an eclectic lineup; it has played host to everyone from Charlie Chaplin to the Rolling Stones. The Shepherd’s Bush tube station is a five-minute stroll from the hotel; jump on the Central Line and you can be at Oxford Circus in 20 minutes and Notting Hill in five.
How to Get There
this hotel was amazing, we had a great time here 5 days in total, the staff was nice and helpful, the room was clean and on a few of the days they had free wine tasteing and she loved it. i would stay there again
Everything we needed. Bargain room £120 on booking.com. Easy location, 5 min walk to Shepherd’s Bush tube station/close for shopping at Westfields.
Beautiful, unusual building. I enquired, apparently an former cinema. Oriental, palatial feeling in lobby. Interesting restaurant and bar.. but did not visit either on this occasion.
Very comfortable bed, Elemis products in bathroom. Clean room, basic kettle/tea making facility. Air con good, needed as glass fronted room. Dated carpet, fridge empty and OFF.
Helpful staff, relatively quick check in.. but queue developed quickly at that time 1400.
Would stay again- but not at an non discounted premium.
We live in London but decided to stay here for one night after a wedding party around the corner. We booked a suite for one night (with breakfast included) - £360-ish (prepaid), so not cheap for a hotel which is in Shepherds Bush.
The pro of this hotel is its decor and design. It does look very stylish and it’s well done (including attention to detail like the room numbers. But that is about where it stops (and at the price point for rooms, I assume they aspire to be ‘upmarket’).
Staff lacks skill, friendliness. We had to wait 20min to be helped during check-in, at which point our room was not ready. That can always happen, but they promised to call us when it would be ready. Two hours later, still no call, we had to remind staff (and the person had already forgotten who we are). More broadly, staff is not rude, but just not service oriented. When you order an espresso at breakfast, you get it served with your special bill and they won’t even wait till the end of breakfast to come by with their credit card machine. Check-in staff forgot to give us our breakfast vouchers, and then when you come to ask and they see they forgot about it, there is no apology of any kind. There is no sense of ‘caring for the customer’
The rooms are fine, beds are good, but nothing special and do not reflect the photos on the website. Maybe there is one suite that actually looks like what is on the website, but don’t be fooled. You can end up shoved in a corner on the 1st floor overlooking the supply loading doc. And in terms os square footage, it’s the smallest suite I have been in in a while. Also the bathroom design is very odd. In our room they had crammed both a bath and a shower into the bathroom. But because there was not enough space you ended up with a shower cubicle which I would guess was 1x1m. It creates a rather interesting shower experience... and agree with comments by other reviewers. I am sure the towels are washed, but they look warn and stained
Breakfast is ok and food is good. The voucher system (if you have breakfast included) doesn’t really feel 21st century in a restaurant that sits within a hotel. Why you can’t just give your room number is beyond me... The buffet is well stocked and reasonably diverse. Omelets take ages to arrive, bear in mind if you order one.