Dorsett Shepherds Bush
What We Love
- Impressive 1920s façade and contemporary Chinese-style interiors
- A five-minute walk from the Westfield mega-mall and Shepherd's Bush tube station for easy access to central London (20 minutes to Oxford Circus, five minutes to Notting Hill)
What To Know
- Executive Rooms include access to the Dorsett Lounge for all-day drinks and snacks and evening canapés
- There’s no fourth floor (the number is considered unlucky in Chinese culture)
- Handy for Heathrow; it's a 40-minute drive
- Free WiFi
- Parking On Site
- Room Service
In a converted Art Deco cinema, this chic retreat from Hong Kong-based hotel brand Dorsett (its first European outpost) brings a taste of East Asia to west London. The grand 1920s façade remains but the contemporary Chinese-style interiors bring together black lacquered furnishings, bird motifs and a striking gold atrium. The hotel feels more intimate than the room count of 312 would suggest. The Zen color scheme combines bright white walls and furniture, 30s-style velvet seats, graphic print carpets, and gold Chinese toile wallpaper, along with Asian-inspired statement pieces like jade-green bird lamps and embroidered throws and pillows. King beds, free WiFi and mineral water, and triple-glazed windows come standard, and while most overlook the atrium, some offer views of Shepherd’s Bush Green. Start the day with breakfast at Pictures, an all-day dining spot adjacent to the lobby that serves brasserie-style dishes for lunch and dinner. Or rise later and try the dim sum brunch at Shikumen, a sultry Shanghainese restaurant adored by London’s food critics. In the sparking atrium, the Jin bar serves classic cocktails and an afternoon tea with an impressive selection of Chinese brews. Head up to the top floor for an East-meets-West treatment at the spa, or relax in the steam room or the infrared sauna.
In the Area
The hotel is a five-minute walk from Westfield, an upscale mall with a designer village (Burberry, Louis Vuitton, Mulberry), a champagne bar and an impressive food court including Byron for British burgers, Wahaca for Mexican street food and Comptoir Libanais for Middle Eastern meze. Top musicians often stay at the Dorsett when playing at the O2 Shepherd’s Bush Empire, a few doors down. Built in 1903 as a music hall, this characterful venue offers an eclectic lineup; it has played host to everyone from Charlie Chaplin to the Rolling Stones. The Shepherd’s Bush tube station is a five-minute stroll from the hotel; jump on the Central Line and you can be at Oxford Circus in 20 minutes and Notting Hill in five.
How to Get There
In Shepherds Bush of London, this hotel is near the huge Westfield Shopping Centre. Rooms are lovely and so quiet you cannot hear the cars outside even on the 1st floor. The lobby area was a former cinema and has large paintings of Marilyn Monroe and Audrey Hepburn displayed. Our room was in shades of cream & gold and with comfortable chairs, it was a pretty place to stay. The unusual combination of the shower and tub in the bathroom was interesting but worked well. A double glass door separated it from the sink and toilet and you showered beside not in the tub.
We stayed at Dorset Shepherd’s Bush for my dads birthday over the weekend. Upon arrival the reception is beautiful with ornaments around the reception and a beautiful interior design. The reception staff were very friendly upon arrival and gave us all the information that we needed.
Upon entering the 6th floor the rooms all had a little symbols on each door, the floors were so cosy and well designed. The bedrooms were really clean and spacious. The hotel had a phone in each room could take out with you and it recommended the best places to visit, eat, shop and much more so it was great use when out visiting London.
The beds were huge and so comfy we got a really good nights sleep. They also have a spa and gym on the top floor which is free to use whilst staying at the hotel.
We also had breakfast included which runs from 7am-10am. The restaurant is beautiful and the layout is amazing, the breakfast is a buffet breakfast with a lot of choice and quality throughout.
The hotel is in a good place to access all places around London. The underground is less than a 5 minute walk from the hotel and there is a good range of bars and restaurants around the hotel area.
The Westfield shopping centre is literally around the corner from the hotel and it is huge. It has a big range of bars and shops including restaurants so they’re many options to access if you don’t do much traveling.
The hotel has so much quality and represents that throughout the interior and the quality put into it to makes an enjoyable stay!
This Hotel is in a great location. The hotel was lovely with lovely staff in reception and bar . The room was lovely and had everything we needed. The big downside was the breakfast.... We were there for two night and were down for breakfast at 10am when breakfast did not finished at 11am. Not much food left , no sausages , rashers fried eggs etc Staff were very slow to replenish the food. No tea or coffee pot . When you wanted tea or coffee had to try and catch the waitress eye in order to full your cup, Really should have had a pot of tea or coffee for each table . Tables were not set up well either just knife and fork and serviette ,no side plate. I am rating this hotel just average because of the poor breakfast and service. It certainly let down the standard of the hotel, which was a pity.
Hotel was booked in advance for a family occasion and a large number of people booked into stay with the hotel. I had contacted the hotel in advance about upgrading, all went swimmingly on the day. Room was beautiful, lovely bathroom and the air conditioning went down a treat! Reception staff were polite and friendly on check-in, everything went smoothly. Overall, the hotel staff were pretty good. The bar staff were friendly, the Chinese Restaurant staff were the same. Couldn't fault these two teams.
We had room service which was prompt. Staff are all very young so they don't say much, seem shy and hesitant. Cleaners who cleaned our room didn't remove any of the rubbish - we had a hotel tray of glass bottles neatly on the shelf. Not removed when the room was cleaned. They just clean around your stuff.
Where I found the hotel lacked was in service was mainly at breakfast. I had a three night stay. The first morning, when serving myself from the buffet before the official finish time staff started to clear up. I'm trying to dish out food and I have someone cutting across me trying to turn off the gas cylinder that keeps the food hot. Wait until I am finished, or wait until breakfast is finished before clearing around me.
The second day there was no food. We were a half an hour early. I asked two members of staff, one said they finished and the other just apologised when I pointed out that food was stopped considerably earlier. My parents were down an hour before breakfast was finished, same problem. There were no glasses, we had to use paper cups. No plates, I had to ask for plates. We were being quickly ushered out once serving officially finished. A family member was down an hour before breakfast was finished, little hot food left at this stage. Another family member had a staff member approach her at 11am to remove her plate that she was eating from, advising that breakfast was now completed - a manager intervened and told the staff member to stop, and wait until she was finished eating before clearing the table.
The third day there was food, but no table set. They half set it up for me (a manager did this, apologising). No glasses or side plates, apology given again and fixed. Had cereal, went up for hot food - asked for larger plates this time as nothing there. Came back to find our table cleared and cleaned, no cutlery or plates left. Had to ask again for the table to be setup.
We raised all this at reception on check-out. A half apology was given, we were advised that it would be raised with the F&B Manager. But it was obvious that our complaint wasn't of any real concern as she quickly took out of bill as soon as we finished.
So while the vast majority of the hotel went down without a hitch, and I actually enjoyed my visit - I wouldn't rate the breakfast service. I'd prefer to go room only and eat out in London instead.
Luckly we got a free upgrade on arrival but this hotel is in a Ideal location, clean and very comfortable.
Lovely room with huge bed and great facilities. Would defiantly recommend and stay here again.