Dorsett Shepherds Bush, London
What We Love
- Impressive 1920s façade and contemporary Chinese-style interiors
- A five-minute walk from the Westfield mega-mall and Shepherd's Bush tube station for easy access to central London (20 minutes to Oxford Circus, five minutes to Notting Hill)
What To Know
- Executive Rooms include access to the Dorsett Lounge for all-day drinks and snacks and evening canapés
- There’s no fourth floor (the number is considered unlucky in Chinese culture)
- Handy for Heathrow; it's a 40-minute drive
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Converted Art Deco cinema in west London with Asian-inspired rooms, a plush cocktail bar, and a Shanghainese restaurant
In a converted Art Deco cinema, this chic retreat from Hong Kong-based hotel brand Dorsett (its first European outpost) brings a taste of East Asia to west London. The grand 1920s façade remains but the contemporary Chinese-style interiors bring together black lacquered furnishings, bird motifs and a striking gold atrium. The hotel feels more intimate than the room count of 312 would suggest. The Zen color scheme combines bright white walls and furniture, 30s-style velvet seats, graphic print carpets, and gold Chinese toile wallpaper, along with Asian-inspired statement pieces like jade-green bird lamps and embroidered throws and pillows. King beds, free WiFi and mineral water, and triple-glazed windows come standard, and while most overlook the atrium, some offer views of Shepherd’s Bush Green. Start the day with breakfast at Pictures, an all-day dining spot adjacent to the lobby that serves brasserie-style dishes for lunch and dinner. Or rise later and try the dim sum brunch at Shikumen, a sultry Shanghainese restaurant adored by London’s food critics. In the sparking atrium, the Jin bar serves classic cocktails and an afternoon tea with an impressive selection of Chinese brews. Head up to the top floor for an East-meets-West treatment at the spa, or relax in the steam room or the infrared sauna.
In the Area
The hotel is a five-minute walk from Westfield, an upscale mall with a designer village (Burberry, Louis Vuitton, Mulberry), a champagne bar and an impressive food court including Byron for British burgers, Wahaca for Mexican street food and Comptoir Libanais for Middle Eastern meze. Top musicians often stay at the Dorsett when playing at the O2 Shepherd’s Bush Empire, a few doors down. Built in 1903 as a music hall, this characterful venue offers an eclectic lineup; it has played host to everyone from Charlie Chaplin to the Rolling Stones. The Shepherd’s Bush tube station is a five-minute stroll from the hotel; jump on the Central Line and you can be at Oxford Circus in 20 minutes and Notting Hill in five.
How to Get There
We booked a last minute stay at the Dorsett and were warmly welcomed and assisted with our booking despite such short notice. Emanuela was extremely helpful and friendly. The room was very spacious and with a beautiful view. Would definitely come here again.
We have stayed here previously in May 2017, liked the location hence booked again for 3 nights from 29th March - 01st April 19’, they were informed of a change which has to take place because of a medical emergency.
Medical documents were given. But then for some odd reason they marked us “no show” even after they were informed again and again about the change. The reservation department upon calling ...completely blamed the travel agent and the travel agent blamed the hotel, in the middle of it all the entire amount for a 03 night stay was wasted and the hotel reservation team had “we couldn’t care less” attitude. What’s the point of giving medical documents if this is the kind of behaviour and these people actually work in the hospitality industry?!
Thank you for such a lovely experience we know losing a client isn’t much but losing respect for a brand like yours should matter, but we don’t even expect that from you at all. Shameless is the only word.
Stayed for 2 nights, room only. The hotel lobby was very impressive. Reception staff very polite and professional. I asked for a quiet room which we were given. We had a Standard room and I would agree that it was. Quiet and small but amazing large bed and very comfortable. No biscuits or bottled water but we were in a standard room! The room was an internal room which the window faced other internal rooms above the bar/restaurant, although you couldn’t see far down. I prefer a room facing outside, however, maybe there would be road noise? Couldn’t complain though that we did have a quiet room. Recommend nearby Liz’s cafe, turn right out of hotel for all day food and drink.
The staff were rude, unhelpful and insulting. Purchased 2 drinks after a 17 hour day. Once we were seated and had our drinks we paid for them and then realised we had been overcharged. We had been charged for double measures in both drinks when we'd only been served singles. We queried this with the barman who just brushed us off with a 'no they were doubles' and continued to argue this until we left in disgust. The following morning we spoke to reception when we were checking out about the rude barman and they said they cant argue it as the barman wasn't working. They said the best they could do was offer us a voucher for next time to which we said it's not good enough and won't be coming back as we'd only booked for one night for an event and the service was lacking professionalism. We said we feel conned and insulted that according to them we didn't know what a double measure looked like! My partner doesn't drink very often so would know what a double vodka measure would taste like too!! We just wanted a refund but we just got a gormless look and told that was the best they could do. Would not recommend based on this appalling service. To have to argue over something like this is just so unprofessional and insulting.
Surprised at how nice this hotel was. Spacious deluxe room, great bathroom layout and lovely Elemis toiletries. Large comfortable beds and pillows. Staff friendly as nice large foyer to relax. Rooms quiet despite busy location. 2 mins walk to underground and Westfield. Breakfast average why I have scored 4 and not 5.