94%
Members Recommend
4.5
Very Good 4396 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The wine and beer glasses that come with the minibar
  • It’s surprisingly quiet for such a bustling setting
  • Sinking into a deep sofa in the Blue Boar Bar for a London-brewed pint of craft beer
  • The 19th-century façade makes you feel like a part of local history

What To Know

  • The gym is open 24 hours
  • The delightfully comfy beds are Hypnos – British-made and even royalty approved
  • Free WiFi

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property living room condominium home Lobby loft

Overview

In the heart of Westminster, this hotel is surrounded by history, though the rooms are modern and the service snappy

The Lowdown

In a building that once held government offices, the Conrad has turned its six floors into a luxury hotel (though you’re still likely to spot Westminster denizens holding meetings in the lounge and bar). It stands apart from competitors with its provocative art collection; the proudly British menu at the Blue Boar restaurant, which boasts house-smoked Cornish mackerel and roast cod; and a concierge team that tailors their recommendations to each guest. Every room comes with a Nespresso machine and the large bathrooms all have separate tubs and walk-in showers. It’s really the hotel’s prime positioning that makes it such a good choice for visitors, though: on Westminster’s doorstep, it’s in the very heart of the city.

In the Area

The St. James’ Park tube station is just across the street from the hotel, making access to all the offerings of London as handy as can be. There’s plenty to see within a few minutes’ walk, though, including Westminster Abbey, Big Ben, Buckingham Palace and the Houses of Parliament. If it’s your first time in London, you couldn’t do better. Finding non-touristy eating and drinking options nearby takes a bit of work, but The Cinnamon Club is a gem: the stunning lofty space is lined with books and serves gourmet, inventive Indian dishes that you’ll remember long after you’ve paid the check. An outpost from homegrown celebrity chef Jamie Oliver, Jamie’s Italian, is also nearby.

How to Get There

Conrad London St. James
22-28 Broadway
London, SW1H 0BH United Kingdom

Reviews

4.5 Very Good 4396 Reviews
Could be great but hit and miss in some areas, more Hilton than Conrad
Reviewed 19 hours ago

Nearing the end of a 7 day stay at the Conrad and here are my impressions.

GOOD POINTS
Room was nice, we had a junior suite which was probably the smallest room with have ever stayed in with a “suite” label but nonetheless an efficient open plan layout and big bathroom with a walk-in shower, plus a good amount of handing space for clothes. It is not an old building so avoids the constraints of may of the historic hotels providing a good bathroom layout.This is London so tight rooms are common.The bed is Hypnos - same brand we have at home so sleep quality was wonderful. Room on 4th floor looked out onto the side street (Toothill Street) and was quiet and light.Location wise the Conrad is wonderfull, St James Station is opposite and we walked to all the major sites except when it rained.
EXECUTIVE LOUNGE
The Executive lounge did not wow us.We have stayed in Conrad’s with far better lounges and better food quality and variety.The wine was unremarkable.There is no written information provided either in the room or on check-in.This would be simple to fix so guests with access have a reference as to when breakfast, afternoon tea and happy hour occur. The lounge can get very busy and they have issues replenishing the food at times.During the middle of the day there are soft drinks and coffee etc, a fruit bowl and nothing else. Later cookies are added, then comes afternoon tea at 3 pm. My biggest concern was the lack of of any stated “rules” about screaming uncontrolled children including during evening drinks and loud business calls both of which were experienced and seemingly tolerated. These are apparently OK but when we appeared one day into a deserted lounge with outside food(a sandwich) we were told we had to leave. Whatever the Hotel’s expectations are it would be better if we knew upfront. The Hotel’s website implies in lounge check-in was available but I saw no evidence to support this.
STAFF
Most are really attentive and keen to please.An issue with our shower which was minor but required a part to be ordered elicited a bottle of wine, apology note and offer of a room change (appreciated) but we stayed put as we were comfortable and had settled in! We arrived early at the hotel , check in was unsmiling and were advised that our room would be prepared as a priority in 1 to 2 hours.This was quite misleading and when I dropped back to the desk after 2.5 hours I was told all rooms were on “priority” so points off for that. When I asked about the room location the checkin agent had no idea whether it was street facing or not.This might seem picky but small things like this do not build a 5 star experience.
I had a few questions for the concierges at the beginning of our stay but despite the bling of all those little gold badges they wear they seemed bored and disinterested and made me feel like a nuisance. Google was more informative.
ROOM
Servicing was done promptly but sometimes incomplete.Turndown was provided each evening, towels are a generous size. Lighting was good once we worked it out.
VALUE
At the price paid I expected more of a 5 star experience, the location cannot be beat but in a city with so many luxury hotels, the rate will always be a consideration.

Superb Hotel
Reviewed 2 days ago

If your searching for Hotels in London you can stop right here. Your search is finished. You have found your spot!! This hotel has a fantastic location and INCREDIBLE service. The rooms are good size for Europe —Hilton Diamond members have access to a fabulous Executive Room which includes tea each day and breakfast and snacks throughout the day. You are a few minutes walk to Westminster Abby and to Saint James Park which is a beautiful walk and Buckingham Palace - but if you don’t like walking the train station is directly across a small street... directly across. We loved every minute in London with such a beautiful relaxing place to stay!! Thanks to the entire staff for wonderful vacation . We hope to be back across the pond soon!

A memorable stay!
Reviewed 2 days ago

My husband and I celebarated our 3rd anniversary at the hotel and everythng was just perfect. From the very helful and considerate staff, extremely comfortable rooms and excelent breakfast buffet to its central location (next to Buckingham Palace and just steps away from St. James's Park tube station), everything about this hotel deserves to be praised.
I highly recommend it not only to couples, but also families and solo travelers.

Great hotel.
Reviewed 2 days ago

Great hotel and staff. Room was unique and had plenty of space. Excellent location for getting around and for things to do. Breakfast was also wonderful and the lounge made it very convenient to have a snack or quick drink.

Excellent hotel
Reviewed 3 days ago

The hotel is well located within walking distance to most London major sites including st. James park, Trafalgar Square, Big Ben, the Thames, The parliament...etc.
Hotel rooms are clean with excellent amenities. The lounge (if included) offer excellent service with caring and pleasant staff.
During our stay, we experienced few skirmishes that were resolved to our satisfaction. The hotel, however, lacks a spa/pool with only a limited gymnastics room.