COMO Metropolitan London
What To Know
- Rooms are extremely spacious
- The hotel is within walking distance of many of London's main attractions, and with the Hyde Park tube station less than five minutes away, all of the city's corners are accessible
- Free WiFi is fast and reliable
- Free WiFi
- Parking On Site
With a stay at COMO Metropolitan London, you’ll be centrally located in London, convenient to Buckingham Palace and Big Ben. This 5-star hotel is close to Royal Albert Hall and London Dungeon.
Make yourself at home in one of the 144 guestrooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a steam room and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves lunch and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms.
How to Get There
This has everything one expects from a Como hotel. Service was friendly and check in was smooth. Concierge managed to score hard to get restaurant reservations at the last minute. Park view room was spacious and well lit, albeit a little bare (some reviews call it IKEA like). Still a very comfortable and welcoming stay, would definitely return.
This was my fourth stay at the Metropolitan Hotel London. I always have purchased the nights on line through a travel site. This hotel is certainly a luxury hotel with personality. The rooms are generous in size by European standards which is one of the reasons I continue to book there. Twice when I stayed there I was given beautiful rooms with a park view, on one occasion I asked for two beds and in order to accommodate me they they gave me a suite with a view of the HVAC units. Upon arrival this stay I was given a standard room on the second floor (non smoking) with a view of the HVAC units-when I asked for a room with two beds, I was told that I would have to pay more.
The front desk staff was helpful and courteous. The housekeeping department seemed to be stressed. On my first day in the hotel I returned at 3:00 in the afternoon to find that my room had not been serviced and was told that they felt that they had until late in the evening to service a room. Second day my coffee supplies were not replaced. Another day a dirty coffee cup was left in the room. The bar area had a layer of dust that was never cleaned for my entire stay. While it is unfair to hold a hotel responsible for the behavior of their guests, the crowning glory was at the end of this stay when I was greeted by the stench of pot in the hallway.
I would characterize my visit to the Metropolitan this time as disappointing only because my former stays were so perfect. Still nice sized rooms, beautiful furnishings,helpful staff but overall things were not the same.
I could’ve rated Como 4. But instead, I am contemplating whether to give it a 2 or 3. I settled for a 3 as 2 is probably not fair.
Why it could’ve been a 4:
- the park view room is quite spacious, it’s as what you see on the photos
- great location
- the beddings are soft and the towels are plush
- the light, curtains and air conditioning can be controlled using the phone or the buttons on the wall panel
- some staff are really helpful and professional (namely the concierge who really tried hard to get us in Nobu for dinner) and the doorman
- nice touch on giving guests a welcome cake and also on Christmas Day
Why I thought of giving it a 2:
- the walls are poorly sound-proofed. Our room had an adjoining door to another room. On the 3rd and 4th nights of our stay there, I got woken up at 4am and 1am by the same guest next to our room for speaking so loudly. And this noise was not even from the guest in the room with the adjoining door! Luckily the guests in the room with an adjoining door can only be heard lightly before sleeping hours. Here’s the other thing, the aircon is quite loud so if the aircon is on, you hear less of your neighbours’ noise. But bad as that may sound, it’s not the only noise I could hear. They gave us a room on level 2, above Nobu. So every night, I hear irritating noises from the chairs being moved. I thought initially it was coming from level 3 as the Events venue is on that level. But when I went to level 3 to check it out, I found out above us is just a room like ours which would’ve had carpet so won’t have the horrible chair noises. So I realised the chair noises from below probably travel through the walls. I was worried about the traffic noise being on a low floor but it’s actually not a problem. It’s the internal noises that cause the issue. You might wonder why I didn’t ask to be moved to another room. I didn’t because I find it troublesome to pack and unpack again. We had 5 suitcases and have been doing a lot of packing lately.
- Housekeeping can improve a bit. They do the cleaning pretty well but they are quite inconsistent (eg your glass types are not the same most days) and are prone to leaving rags behind (happened twice). Also on one day, the room wasn’t made up until after 5pm... about the time other hotels would’ve been doing the turn down service.
So on balance between the good and bad, I figured 3 is a fair rating. As for me, I won’t stay at Como hotels again. I don’t expect them to give me their best room but having stayed there for 9 nights, I didn’t expect to get the worst room for the room type I chose. I wonder if this is because I booked through Expedia (but it’s not discounted). I thought they are comparable to Aman but they are not. So... never again.
Decided to try this hotel as we wanted to be in Park Lane for this stay, but the Dorchester, Intercontinental and Four Seasons were charging silly money for rooms compared to the Como Metropolitan. We hadn't stayed before so were unsure what to expect...What we got was very lovely customer service, a nice, large and comfortable room with the only (minor) disappointment being the bathroom which was in comparison to the generous room size very small, no separate bath and shower and a very fuzzy sound feed from the bedroom TV.
The first thing you notice on entering the hotel is the fantastic smell - it smells like the most upmarket spa you can imagine! The staff are lovely - everyone from the door man who took our car, through to the receptionist who upgraded us to a junior suite and the waiter in the bar who gave us a drink while we waited for our room to be ready were outstanding.
You'll see some reviews that mention the decor being "bland" and "cold" and it's true that the hotel has a cool and minimalist feel, but that makes it chic rather than bland and the staff make up for any lack of warmth that the colour scheme might be responsible for. Would definitely stay again and would recommend if you would like a comfortable stay in Park Lane.PS the bath salts are fantastic!
Fantastic location ! On park lane , just opposite the winter wonderland which was perfect for the kids . The service fantastic ! The rooms spic and span ! The grill restaurant which we discovered on the last day was fantastic! The John Dory , will def. Get us bk there .