What We Love
- Suites designed by the likes of Diane von Furstenberg and David Linley
- A head concierge who’s been with the hotel for 30 years, with contacts to match
- A quintessentially English high tea that’s regarded as one of the best in London
What To Know
- Valet parking is a steep $82 per day
- Look sharp: A dress code is enforced for afternoon tea, dinner in the Foyer and Reading Room, and drinks at Claridge’s Bar
- The entry-level rooms have queen size beds
- READ MORE: How to See London for Free
- Free WiFi
- Parking On Site
- Room Service
Claridge’s is both one of London’s most storied hotels—dating from the 1850s—and one of its most of-the-moment hotels. It found its identity in the 1920s and 30s, and is still an Art Deco jewel, even as it’s evolved and become an urban playground for the likes of celebs like Kate Moss and Jade Jagger. The glamorous, individually designed rooms and suites are some of the largest in London, with marble bathrooms, top-line entertainment systems and lush Bamford Natural and Organic toiletries. The spa is a haven on the top floor, with Sisley facials and a well-equipped gym.
In the Area
Mayfair is one of London’s most exclusive districts, filled with independent boutiques and stylish watering holes. It’s also close to the famous shopping on Bond Street and Knightsbridge’s temples to consumption, Harvey Nichols and Harrods. Guests can amuse themselves by strolling in Hyde Park or dining at other haute spots in the neighborhood, like Koffman’s at the Berkeley.
How to Get There
London is a very difficult place to find the combination of value and good service at least as far as hotels are concerned. Claridge's delivers both. The basic deluxe room was surprising large for London and the service levels were what you would expect from a hotel of Claridge's reputation.
We stayed at the Claridge's Hotel from June 12-14. We had planned to stay at the Mandarin Oriental but had chosen Claridges after the hotel cancelled our reservation due to a fire outbreak. I was initially hesitatant about the hotel due to the mixed reviews I've read but after speaking to Rumana the reservationist, she put me at ease with assurance that she would request for a quiet and newer non smoking room.
Upon arrival at the hotel, we had a good first impression. Grand foyer with fresh flowers, efficient check in, and bags taken care of right away. We were assigned a room even though we arrived a little before 2pm. We were escorted by Beatrice to our room, complete with an explanation of how everything worked. Our room was just as requested, situated on a high floor, away from elevators, quiet, contemporary art deco design and aesthetically pleasing.Welcome amenties, lotions curated by Cowshed, comfortable bed complete with custom pillow menu. We were equally impressed with the service we received, from Miles the concierge to the butler who took care of my husband shoe shine request in 20 minutes.
We would've rated the property and experience 5 stars and more if not for the unexpected construction noise we encountered after we checked in (around 2:30pm) when my husband decided to take a nap. The sudden banging and drilling through the walls and ceiling startled us. Typically if there was construction activities going on the hotel would either notify us at check in, or leave us a note on our writing desk, similar to the note regarding mandatory weekly fire drills. The noise was so loud that that we brought it up to the hotel, and requested for a room change. The staff, although nice, didn't accomodate our request but assured us that they would minimize the noise and that construction is restricted from 10 am - 6 pm everyday. The next day, the drilling started at 9:30am and we couldn't rush out of our room fast enough. It was a shame we couldn't enjoy our room at our own time.
We weren't planning on returning to the property if not for the duty manager Nills offering to personally take care of us during our next visit to London, while offering us a night's charges off our bill. I'll be back in London for business next month and may consider staying there. If I do, I hope this time round my experience would be 5 stars.
I’m speechless. The whole experience was so very special. I can’t believe the attention to every detail. Our food was out of this world- literally & our every whim was catered for, especially our request for organic wine. They did better than that 🤗
The staff at Claridge's is as lovely and helpful as could be but we were disappointed in our room(s). Our room was ready when we arrived from Heathrow which was wonderful but we were shown to a room in the back which looked out over the unattractive "courtyard" (basically the other sides of the hotel and, below, the infrastructure, AC etc). Do not accept this. Not only were we unhappy with this view but there was noise from whatever construction was going on somewhere above or below this room. We were quickly moved to a similar room but looking out to the street side and city now, at least a little more interesting. The decor was nice enough but a little tired looking, frankly, Then our problems began - the toilet tank insides were rusted and quite ancient and my husband had to keep sticking his hand in there to dislodge the ball or the toilet would run and run. Not acceptable. We're not huge complainers but at the price we were paying we brought another problem to the hotel's attention: an incessant high-pitched whine which turned out to be a problem in the air conditioning unit in our ceiling (we were on the top floor). Then the ceiling leaked from same AC unit and the engineering staff came up and took care of it BUT in the process, when we returned from an evening out, the AC didn't work at all. We spent an unpleasantly warm night without any cool air coming in. Now these may have been problems unique to our room, but because of this, I cannot recommend this hotel at these prices until there is substantial upgrading. HOWEVER, the public areas are very nice and popular esp for afternoon tea. The bar is attractive and we dined at the adjacent "Foyer and Reading Room" and had a good meal. The "Feta" is fancier.
If you want the best service and the most professional and friendly staff that any hotel worldwide has to offer, stay at Clraidge's. No request too small or too complicated. No inquiry goes unanswered. If you've dreamed about what customer service could and should be, this is it.